Suvv
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- Name
- Kev
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I remember my wife and I going into NatWest and transferring our ISAs from another bank to them.WAMT - Doing the bank's job for them online, transferring our ISA's, so that they don't move it into a low interest account. Something that I used to do annually, in branch, when we had one!!! (Usually with the manager, coffee and biscuits provided!). Ah for the old days when the customer was king!
We had to open a normal savings account as well for some reason and waiting at the counter a helpful lady said that she could do it for us.
She did my Wife's OK but managed to transfer my ISA into the new ordinary savings account. I didn't realise until the paperwork came through and it was extremely difficult to get it sorted out.
Every time I contacted them I got a different person who said "Just transfer it to the new ISA" I then had to explain that it was over the ISA annual limit wherupon they said that they were not sure what they could do. They eventually sorted it and paid me for loss of interest.
So much easier to do it myself online

