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Why stick with them if she hasn't even had one lesson? She would be far better off with a local person who is also more likely to be more experienced too.
This is exactly what I said but... people can be stubborn. Actually the reason might be simply that BSM were recommended by a friend so Mrs WW may be embarrassed to tell the friend if she switches. Anyway, I recommended binning them but she doesn't want to. Cancelling with one days notice and offering 8th Nov. seems very poor service to me. How long is she going to take to pass her test if that level of service continues?


