Amazon.
Ordered something yesterday and had no choice but to pay for next day delivery. Only option available to me.
This morning nothing. Their website says being processed and I cannot cancel.
Went on their Chat thingy and got confirmation order was cancelled.
Next got e-mail saying item was out for delivery and couldn't be cancelled.
Oh, and we've taken your money.
Long, long sessions on the Chat thingy with promises made and not kept.
Four hours later I was asked if I wanted my money back? No I'd like Amazon to keep it as a gesture of goodwill!
Fill in the satisfaction survey giving poor marks, then my phone rings.
Bridget from Amazon in Dublin would like to talk about my problems. Would I like to give her all my security details - credit card, address, phone number, past order history.
Me...Sorry, who are you?
Bridget...Amazon.
Me...Can you identify yourself?
Bridget...Yes I'm Bridget. Please give me all your details so that I can continue this call that I made to you. I need proper identification.
Do they think I'm daft? (Don't answer that!)
They ring me, won't identify themselves and ask for me to give out all sorts of security information.
I thought Amazon were supposed to be customer friendly?