JohnC6
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I bought a pair of headphones for myself a few days ago and they arrived this morning and are so good I've bought a pair for my wife but it wasn't so easy. They were still on offer at £189 from £319.95. I went to pay and the page changed and showed £193.99. I clicked on "pay by this method" to see if that made a difference .It didn't. That was in a small yellow box underneath the large box that has a variety of payment choices including all the cards used over the years with the facility to update expiry dates if applicable. . It also had Paypal and Klarna and the last option was Amazon Prime. I clicked a yellow box..as a last resort..that was underneath all the above and then up came a messaga thanking me for selecting a 30-day free trial of Amazon Prime. I had to click another box to action that which I didn't do. I thought, "sod it, I'll just pay the extra"..it's too hard then my wife suggested I call the Amazon help Line which I did. The customer- care lady was Indian and not that easy to understand. She took me through it..twice... and up came Amazon Prime again.. "Why don't you sign up to AP and get them tomorrow ? " she suggested. No point,my wife is signed up to AP. Eventually,it showed that I was being charged for postage/ shipping when it was,in fact, free delivery. Eventually she said she didn't know why that was happening but would refund me the postage after they have been delivered. I asked her for a reference number or her name so if that didn't happen and I spoke to her colleague I could refer him/her to that reference number or her name. I suppose it would be on my account. "No problem", she said a I'll send you an Email, which she did immediately.
I've never had that problem buying from Amazon. It actually had written.."this order qualifies for free delivery" The whole thing took about 15 minutes and was really frustrating. I thanked the lass and told her I'd now have to have a cup of tea and two paracetamol..lol. She laughed too. Maybe it would have been better to just pay it but......
PS. The reason I bought them through my account and not my wife's Amazon Prime ,where I bought mine from two days ago, is that the delivery driver asked for a one-time code that had been sent to my wife's mobile. She won't be home for a couple of days and whilst I do have one of her old mobiles it lives in the kitchen drawer until I go out for the day..photograhing or down town and she insists I take it ,then I have to charge it. It's the first time a delivery driver has used that method. I expect he'll send the code to my Email address so that's ok. Maybe it's because of the value of the headphones.
I've never had that problem buying from Amazon. It actually had written.."this order qualifies for free delivery" The whole thing took about 15 minutes and was really frustrating. I thanked the lass and told her I'd now have to have a cup of tea and two paracetamol..lol. She laughed too. Maybe it would have been better to just pay it but......
PS. The reason I bought them through my account and not my wife's Amazon Prime ,where I bought mine from two days ago, is that the delivery driver asked for a one-time code that had been sent to my wife's mobile. She won't be home for a couple of days and whilst I do have one of her old mobiles it lives in the kitchen drawer until I go out for the day..photograhing or down town and she insists I take it ,then I have to charge it. It's the first time a delivery driver has used that method. I expect he'll send the code to my Email address so that's ok. Maybe it's because of the value of the headphones.


