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This WAMT pales into insignificance to others situations (@Pixbarmy fingers crossed for a good outcome now the NHS are doing their finest for your wife)
My issue is the NHS app that they are pushing IMO very hard.
For the past few days I have been unable to reset my password using their 'forgotten password' system. I simply do not get the email (yes, junk folder checked too).
It seems I have two accounts which is not good.....but every interaction with the help desk falls on deaf ears i.e. going round in circles. The last reply I sent them was, are you an AI bot if so I want to a Human reply to my suggestion that 'they' delete both accounts so that I create a new one .....the response was along the lines of passing it to the appropriate team.
I shall have to see if that illicits a meaningful reply next week.
Such a simple technical issue should be simple & rapid to fix. ...but no, they make it annoying & frustrating for the 'client' to resolve
My issue is the NHS app that they are pushing IMO very hard.
For the past few days I have been unable to reset my password using their 'forgotten password' system. I simply do not get the email (yes, junk folder checked too).
It seems I have two accounts which is not good.....but every interaction with the help desk falls on deaf ears i.e. going round in circles. The last reply I sent them was, are you an AI bot if so I want to a Human reply to my suggestion that 'they' delete both accounts so that I create a new one .....the response was along the lines of passing it to the appropriate team.
I shall have to see if that illicits a meaningful reply next week.
Such a simple technical issue should be simple & rapid to fix. ...but no, they make it annoying & frustrating for the 'client' to resolve