WAMT Yet another run in with our health service re my mum. After her breaking her arm in a fall at her house, I took her back to the consultant at the hospital (the journey was a nightmare due to her not being able to see or walk well, having high blood pressure and the pain that she was in, getting nauseous, being sick etc.) . The consultant suggested that I asked for a home visit by the physio to save her any more distress (she's 98, 99 next week, has type 2 diabetes, macular degeneration, almost total hearing loss and high blood pressure). I had to do the "round robin" of telephone numbers, of menus, sub menus, you are number 12 in the queue etc., until I got to someone who tried to "bully" me into taking her to a clinic for treatment, then got passed back to the doctor's surgery, who said that they don't do home visit referrals and gave me the number that I started with. I was then asked to take all mum's paperwork to the surgery, which I did. Long, long story short, the secretary was going to speak to the doctor and has put a note on the file - the story continues .......................... I went onto the website regarding the home visit scheme and it is full of self praise and lists all the awards etc. How to get the help is another story. I was always brought up to believe that we had the best health service in the world!!!