Day 58
Phew!
Isn't it strange how something crappy hapens and it actually brings back
your motivation and some self esteem. Got a letter in the post today from
Sigma to tell me that my lens was in fact a grey import (I actually suspected
this but thought it only affected the extended 3 year warranty) and as such
I would need to provide prove that VAT was paid at the point of input to the UK. :bang:
I phoned them up and, to be fair, they were sympathetic. He explained that I
needed to contact the retailer and ask them to provide paperwork to confirm
the the lens was imported legally otherwise I would have to pay £79.99 for
the repair. I then phoned Microglobe and, after expressing my displeasure,
they agreed to contact Sigma and provide the relevant documentation. They
the phoned me back a couple of hours later to let me know that it was all
sorted and Sigma would be carrying out the repair under warranty.
So it all worked out in the end, but having to make those phone calls really
helped lift me up and I now feel more positive going into the weekend.