Would you return it? *Updated*

[Hawker]

Any chance it was the last one in stock?

It's a 40D body only, so that might be a possibility, I guess I'll find out tomorrow.

 

[Dangermouse]

Sorry, but I don't agree that Canons do not come in sealed boxes.

I have bought both a 5D and a 5D MkII new in the last 12 months and both were received in factory sealed boxes, the MkII was only 10 days ago and I remember it very well.

Typical Canon ...SELLOTAPED together

 

[andrewc]

It does happen though, I've known dealers who used to disconnect the speedo cable and run the cars on trade plates, give them a spruce up and put them back on the lot.

A few years back Mercedes even sent out an official document to their dealers with details of how to remove the "delivery" mileage from it's cars

Quite a lot of new cars have that facility. I think as long as the milage on some (Vw's?) is under 35 it can be reset to 0 twice.

It its 70 shots I wouldn't be concerned. If it was 700 I would.

 

[Dangermouse]

Quite a lot of new cars have that facility. I think as long as the milage on some (Vw's?) is under 35 it can be reset to 0 twice.

It its 70 shots I wouldn't be concerned. If it was 700 I would.

How many people have handled it and pressed the shutter button????? lol:shrug:

 

[crt-d]

just take it back...

 

[Hawker]

It its 70 shots I wouldn't be concerned. If it was 700 I would.

Agreed, it's not really the shot count that bothers me, it's how it might have been treated whilst being handled in the shop, chances are it will have been treated well, but you just don't know. To be honest it's the principal now, I'm not paying that much money when I'm not 100% with the item I've bought.

 

[Dangermouse]

take it back ....done with....

 

[Flash In The Pan]

Quite a lot of new cars have that facility. I think as long as the milage on some (Vw's?) is under 35 it can be reset to 0 twice.

35 miles rings a bell for the Mercs too, in the olden days they just pulled the speedo cable out the back of the binnacle

 

[Graham_P_Clarke]

Sorry, but I don't agree that Canons do not come in sealed boxes.

I have bought both a 5D and a 5D MkII new in the last 12 months and both were received in factory sealed boxes, the MkII was only 10 days ago and I remember it very well.

Sorry Ed You are right my 40d box has seal but the boxes for the 300d, 20d and 30d don't, it must be a newish thing to seal the boxes.

 

[photon]

I got my Sigma 105 Macro from Jessops... when I looked at the cap said Tamron!

You should thank them for the upgrade.

 

[markta]

If it was a new one that you paid for, it clearly isn't, so with the others, I agree that it should be taken back and if it were me, I'd ask for a memory card as compensation

 

[wrecker1971]

i would take it back mate. if you get a sealed one all well and good, if you get a discount thats cool. but atleast they would know the box had been opened and keep a copy of the pics aswell just incase.

 

[wegotitugetit]

retuen it and get another new one and ask for compo see what happens

 

[Hawker]

Well here is the outcome if anyone is interested. I took the camera back to tha shop and asked for an exchange saying it had been used as a diaplay model. The first question they asked was 'How did I know it had been used for that', I pulled out their memory card and that was the end of that, and to be fair they did swap it.

That's not quite the end of the story, they didn't have any 40D bodies left, so what they did was open up a new lens kit box and then swap the cameras over! needless to say they've lost me as a customer.

 

[AndyBorzi]

Well here is the outcome if anyone is interested. I took the camera back to tha shop and asked for an exchange saying it had been used as a diaplay model. The first question they asked was 'How did I know it had been used for that', I pulled out their memory card and that was the end of that, and to be fair they did swap it.

That's not quite the end of the story, they didn't have any 40D bodies left, so what they did was open up a new lens kit box and then swap the cameras over! needless to say they've lost me as a customer.

Isn't the camera bar-code on the box as well??

 

[swanseamale47]

70 pics is a lot for a new camera, it's clearly been used more than once, possibly a member of staff has taken it home and used it, maybe just a test or maybe used for a job, take it back and ask for the manager (he might not know whats happening) and demand a sealed one, at least you know the score with that, get some compensation for your time and trouble as well. Wayne

 

[Betty]

70 pics is a lot for a new camera, it's clearly been used more than once, possibly a member of staff has taken it home and used it, maybe just a test or maybe used for a job, take it back and ask for the manager (he might not know whats happening) and demand a sealed one, at least you know the score with that, get some compensation for your time and trouble as well. Wayne

Did you read the update?

 

[Hawker]

I thought so as well, I asked them at the time if the number on the box corresponded to the camera, and guy assured me, that the two were not linked (I didn't really believe him).

I'm not too worried as you only need the camera serial number for the cash back this time.

 

[dinorock]

bought my d300 from currys ,cos jessops brought out an unsealed box ,they lost a sale. when your spending that kind of money it should be sealed and opened in front of you it was at currys. (jessops lost a customer):shrug: edit have fun with your new toy

 

[EdBray]

Did you read the update?

It was too far away being only two posts above

 

[RichardC27]

needless to say they've lost me as a customer.

Me as well after my experience trying to buy a 40D body last week. I very much doubt I'll ever buy anything from them again, the service is very poor. If I'm spending over £500 on something I want a brand new one.

 

[seriousrikk]

Isn't the camera bar-code on the box as well??

It was on my 40D. Surely that has other implications somewhere - certainly would if it camer to cashback.

I know if you go into a branch to buy a camera but want to try out a couple before you buy then they will have to get one out of stock if they don't have a display model. Although having that many shots on the card would imply otherwise.

 

[glitch]

Although having that many shots on the card would imply otherwise.

Why?

It could be that the camera was used for a few minutes by one customer who just rattled off 70 frames. It could be that the memory card was previously used by the shop in other cameras and nobody thought to format it. Or it might even have been brought in by a customer and they forgot to take it away with them.

Personally I wouldn't be massively fussed by the box having been opened and the memory card being sat inside. Although I might be bothered if further inspection found that all the pictures had been taken by that body over a long period of time, and even more if the shutter actuations showed a large-ish number.

I bought my camera from Jessops and when I visited the store they didn't have any to demo. So I asked them to open a box and I unwrapped a new body, shot off a few frames with it and then left it with them while I went off to do the rest of my shopping. Had someone else come in and wanted to buy the same body they would have been taking away an opened box. But it would still have been considered, at least for warranty purposes, as new.

Of course the OP is quite within his rights to take the body back and ask for a sealed box, but there's an awful lot of Jessops hate evident in this thread. Not all the stores have every single body available as a demo model and I'm sure most of the people moaning would be slightly miffed if they were refused a handle of a camera for reasons of needing to keep the boxes sealed.

Although they would probably just moan a bit more about Jessops and take their business elsewhere.

 

[puddleduck]

Sorry, but I don't agree that Canons do not come in sealed boxes.

I have bought both a 5D and a 5D MkII new in the last 12 months and both were received in factory sealed boxes, the MkII was only 10 days ago and I remember it very well.

My Canon 5D MKII came sealed too.

 

[seriousrikk]

Why?

It could be that the camera was used for a few minutes by one customer who just rattled off 70 frames. It could be that the memory card was previously used by the shop in other cameras and nobody thought to format it. Or it might even have been brought in by a customer and they forgot to take it away with them.

imply: to indicate or suggest without being explicitly stated
I chose my words carefully in a hope I would not get a reply just like yours
Yes, all the above could have happened, and I'm not saying it didn't. But the first and most logical conclusion from the evidence stated is this camera has speny more than a few minutes out of the box. That is why.

The Jessops hate you are seeing is not hate, it is dissatisfaction - and like many others I voted with my feet a long time ago for similar reasons. Even getting it a little bit right by making damn sure everything they sell is either in tip top condition (ie properly packaged and without batteries/memory cards unpacked/fitted) or sold as demo would go a long way to help. This means after getting a camera out to demo it, making sure everything goes back in again.

 

[foodpoison]

Hi guys, Jessops employee here at your service, and a damned good one at that.

In our store (we are currently the best store in our area I'll have you know), this doesn't happen, and so I would like you guys to realise that the service you get in your local Jessops isn't the same service in every Jessops.
Just because one black person killed someone does not automatically mean that all black people are murderers. Just because one Michelin tyre burst, doesn't mean all Michelin tyres are crap. Unfair to tar everyone with the same brush.

Okay, now let's get down to it.

It was not acceptable that you were tricked into buying an unsealed box. Not at all.
Jessops don't get new stock until they run out of stock of a certain item. This means that we must sell the display model to get more stock, and once we've sold the display model, we get more stock, but have to put another model onto the shelf to demonstrate to customers.

We never sell a display model unless it is the last in the shop.
If the customer is happy with the display model, we give everything the once over. This means a check over the camera for marks or scratches, formatting the internal memory, removing any temporary memory cards, and resetting factory conditions, and then boxing everything up properly.
If something is missing, we inform the customer and try to make amends, i.e. if the battery is missing, offering to replace with a Jessops brand and taking £10 off the cost.

If the customer is not happy with buying what they consider used, we offer them 2 things.
1. a backorder. usually the warehouse is brimming to the seams with stock, and so it only takes a matter of days for a brand new shiny camera arrives for collection
2. a discount. depending on the price of the camera, it's usually £5 for under £150, £10 for under £300, and £15 for under £600. Anything more and we'd backorder.

We have had instances where cameras or equipment get possibly damaged. I dropped a G9, my colleague dropped and Nikon S210, and various batteries get lost. It happens. It happens in all retail. We however don't lie. We 'gcode' items (which means give them a discount) that are not in 100% working order. A nikon s210 with a sticky shutter button was sold for £20 less. A Canon DVD camcorder was sold for £50 because it had no battery, box or manuals. It was worth £210. I think I can safely say 95% of our customers are satisfied with our service.

I would like to thank Glitch for supporting Jessops with this thread. I know a lot of Jessops stores aren't up to scratch, but a lot of them are.

If you were to work at Jessops, you'd understand what went on behind the scenes. We get customers coming in and demanding free cases with a tiny purchase, threatening to go to John Lewis or buy off the internet.

The other day a guy came in wanting to look at a Sony A200. We showed him the display model and he said he'd like to buy it. We got him a sealed one, put it on the counter and he asked if we could open the box to show him what was inside. We explained that we would have to break the seal to show him, and we made sure he was certain he wanted the camera. We opened the box and showed him everything, repackaged everything and closed the box.
After my colleague went to grab a memory card off the shelf for the sale, the guy said "this box is opened, I want a new one"
my colleague said "but sir, you asked me to open it to show you what was inside"
and the guy said "no i didn't, it's not new. give me a discount."

RichardC27, I can understand why you're annoyed. I bought my 40d from Jessops, but the only one we had left was a display model. I wanted a brand new one to play with, despite the fact I knew 100% it had only been on the shelf for a few days and had barely been handled, so I can totally understand where you're coming from. I however accepted that we don't have an unlimited stock and either we sell a display one or i wait for a few days until it comes in.

Joshuashaw, Jessops on the whole are very good in comparison to other electrical retailers. No disrespect to any other high street electrical retailers, but since Jessops are a specialist store focusing on imaging and photography, it is easier for us to have a decent knowledge of the products we sell.
in our store, one of the girls is a part time professional wedding and portraiture photographer, one specialises in product photography and has work experience due at Good Food magazine, and is currently taking a photography university course, one used to be into photography but finds he doesn't have the time nor the money anymore, however still knows his stuff, one has a degree in some kind of image editing or something, i don't know the exact title, me and 3 others all do photography at college and as a hobby, and the other 2 members are part timers who don't have much of an interest in photography, however what they don't know, they don't lie about, they ask someone who does. Again, not cool to tar everyone with the same brush.

Hawker, I'm very sorry for the inconvenience you've been caused and it is sad you've decided to stop using Jessops. Everyone will be upset when (if) Jessops goes and they have no where to go to 'try before they buy (on the internet )'. If it was our store (and unfortunately it wasn't), we wouldn't have done that. We would have offered a few things. a £15 discount on the cost, and we'd have let you keep the card (i know, generous right ). Considering you wanted it 'now' generally means that you wouldn't have accepted a backorder, but it was likely that it was the last body only in stock. I'd have told you about it and been more rigorous with my checks. Leaving the card in the camera is a rookie mistake
If you're ever in the area of Hampshire/Berkshire/Surrey, pop into my Jessops for some real service

 

[The_Bulb]

Based on my very short experience of jessops, I wouldn't buy any piece of equipment from them - staff are useless

 

[Hawker]

I never intended this thread to turn into a Jessops bashing thread; I just wanted people’s opinions on the dilemma I was having. In fact there are a number of things that Jessops do that I like, such as the 'order online and pickup in store', and you are indeed right that each store will be different.

As you say, it probably is a case ‘of a few bad apples’ analogy, however I can only base my future buying decisions on the experiences I have had, and unfortunately one bad/poor experience makes me a lot inclined to shop there again. Equally unfortunately, from a consumer point of view (because I can’t test many Jessops stores), I can only associate with the brand, and can only assume all shops are equal. So one bad experience, spoils it for the good stores, I can see how frustrating that must be for you.

Foodpoision, it’s nice of you to apologise (it does go to show that some people do care ) although it shouldn’t be you doing the apologising. In the store I didn’t ask for any discounts etc (and non were offered, but that didn’t bother me). It was the fact that there wasn’t the slightest hint of apology offered in the shop, not even a quick "sorry".

On the point of the ‘offering backorder’, yes I was in a shopping mood and did want it asap, however if it was explained to me at the time it was the last in shop/ex-demo etc, I would have waited for a back order (but that’s a different issue).

 

[RichardC27]

RichardC27, I can understand why you're annoyed. I bought my 40d from Jessops, but the only one we had left was a display model. I wanted a brand new one to play with, despite the fact I knew 100% it had only been on the shelf for a few days and had barely been handled, so I can totally understand where you're coming from. I however accepted that we don't have an unlimited stock and either we sell a display one or i wait for a few days until it comes in.

Very good points made in your post. There was a little more to it than the reasons I gave in my post, I was trying to stay totally on topic rather than go into a Jessops bashing rant. There are a few members of staff in my local shop who know what they're talking about, and are photographers themselves.

The only reason I was in there was the 'Free bag worth £50 with every DSLR' offer that was on between Christmas and New Year. I was willing to pay £20 more for the camera to get a bag I could sell for at least that amount, and to get the camera there and then, and not wait for delivery.

As I said above, I was offered two opened boxes, and was then informed that the store had no bags, but I could have a 4Gb Sandisk USB memory stick instead. Needless to say, this is in no way worth £50, so I went to the internet and consigned myself to waiting a couple of days for delivery. I hope this puts my comments into some sort of context.

 

[Moos3h]

Bravo to foodpoison for a thoughtful and intelligent reply.

 

[foodpoison]

From a consumer point of view, both hawker and richardc27, I can understand your frustration, and the service was not up to scratch, but I can assure you, not all Jessops employees are complete idiots, and some of us are empathatic, knowledgeable, and helpful.

I hope your future shopping experiences meet your desires, and that you'd consider helping out your high street electronics retailer once in a while (but only if they help you out and aren't grumpy teenagers )

Richardc27, we had a massive shortage of those centon bags. Imagine your frustration as a customer when told we'd run out of the bags, and then imagine 20 of you as a customer being annoyed at the lack of bags! Nightmare!

 

[Barlines]

Bravo to foodpoison for a thoughtful and intelligent reply.

I'll second that - a thorough and balanced reply.

I wish you worked in my local Jessops in Chester

 

[RichardC27]

foodpoison, it's not the individual staff I blame, it's the company as a whole. My girlfriend works on the customer service desk for a very large supermarket chain to pay her way through uni, and I totally appreciate the frustrations staff face. I did buy a second hand lens while I was in there, so it wasn't a completely bad experience.

 

[Throttle]

That's not quite the end of the story, they didn't have any 40D bodies left, so what they did was open up a new lens kit box and then swap the cameras over! needless to say they've lost me as a customer.

Lol my local Jessops at Bolton said they werent allowed to remove the body from a kit saying it was illegal when i wanted to buy my Nikon D90 body at the time and they had just the D90 kit in stock.

I didn't ask if they'd remove it from the kit at the time btw

 

[Hawker]

I'll second that - a thorough and balanced reply.

I wish you worked in my local Jessops in Chester

lol, looks like it's a recurring theme, it was that store that's caused me the problem.

 

[cyclone]

We got him a sealed one, put it on the counter and he asked if we could open the box to show him what was inside. We explained that we would have to break the seal to show him, and we made sure he was certain he wanted the camera. We opened the box and showed him everything, repackaged everything and closed the box.
After my colleague went to grab a memory card off the shelf for the sale, the guy said "this box is opened, I want a new one"
my colleague said "but sir, you asked me to open it to show you what was inside"
and the guy said "no i didn't, it's not new. give me a discount."

Unfortunately people like that are about, the only way I've found to deal with them is not to refuse to sell to them. I find that 9 times out of 10 they back down as they actually want it. It may leave you with an open camera but the only reason they try this trick is because they have got away with it before.

 

[Gary.D]

Don't forget to let us know what happens.

yeh please

 

[foodpoison]

foodpoison, it's not the individual staff I blame, it's the company as a whole. My girlfriend works on the customer service desk for a very large supermarket chain to pay her way through uni, and I totally appreciate the frustrations staff face. I did buy a second hand lens while I was in there, so it wasn't a completely bad experience.

Ah bit of a misunderstanding then

Yes yes, Jessops are the most infuriating company going.
The amount of pay discrepancies I've had is an outrage.

 

[Marc]

yeh please

Erm, he already has.

 

[foodpoison]

lol, looks like it's a recurring theme, it was that store that's caused me the problem.

Bad apple!

Cyclone, on that occasion, we said "Sorry sir, we have CCTV footage and microphones to prove that that's what you said. Would you still like the camera?"