Went to Jessop today, always good for a laugh.

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Bill Roberts said:
It's not unreasonable to expect a "National" photographic retailer to have staff that can tell a customer just what lens can fit on what body. And contrary arguments about staff being young, on lousy rates of pay and so on are I'm afraid irrelevant. I accept that it's not the staff's fault, but it certainly is Jessops fault. They used to be pretty good once, now they just don't have a good reputation at all.
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as a forum we should be proactive :suspect:

we get a spokesperson
we all agree that in exchange for 30 minutes of our time training the new staff we get jessops staff disount.

all those in favour send £5 to me :D
 
They shut our local shops but they Edinburgh one is superb! :thumbs:
 
Good Old Jessops Recruitment

Jessops - Sales Experts, Nottingham

To delight our customers by providing world class service.

Skills and Knowledge required.

Specifically do not need previous retail or photography experience :thinking:
Must have social skills to enable easy interaction and dialogue with customers.
Must have a passion for customers
Must have a desire and ability to sell and close a sale (talking jargon is not good enough or our modern requirement)
The enthusiasm to learn and the aptitude to do so using on line and social networking platforms

24, 12 and 4 hours positions available :bonk:

Anyone fancy the 24hr shift ?????
 
Adamski said:
Good Old Jessops Recruitment

Jessops - Sales Experts, Nottingham

To delight our customers by providing world class service.

Skills and Knowledge required.

Specifically do not need previous retail or photography experience :thinking:
Must have social skills to enable easy interaction and dialogue with customers.
Must have a passion for customers
Must have a desire and ability to sell and close a sale (talking jargon is not good enough or our modern requirement)
The enthusiasm to learn and the aptitude to do so using on line and social networking platforms

24, 12 and 4 hours positions available :bonk:

Anyone fancy the 24hr shift ?????
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yay! expect lots of people on benefits to be your new CAs;)
 
andrew748 said:
yay! expect lots of people on benefits to be your new CAs;)
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Doubtful, they earn more sponging on benefits.However, that is a totally different debate......:gag:
 
So, lets assume someone less knowledgable than the OP was in the same situation and bought one of the lenses suggested. He takes it home, mounts it, tries to take a shot and the mirror is damaged from smacking the rear of the lens. The shop pays for their incompetence by having to fork out for the repairs caused by mis-selling a product.

Since guidance and advice are pretty much the only things a high street store can use to draw customers from cheaper online retailers, surely they should be capitalising on this by educating their staff better...?
 
photon said:
Isn't anything over a fiver taxed at 100%?
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is this my fiver for being your discount grabbing spokesman or the benefit fiver?

either way

i will not be declaring your lovely donations to HM tax inspectors :cool:

and i have no idea about the benefit side other than the hours :suspect:
 
I have to say my experience of Jessops is similar to that of the opening post. Very little knowledge about the products being sold. The retailer I have a very high regard for is Wilkinsons, a small regional company with very good staff. This company is in a different league to Jessops. I have to say it came as no surprise when I heard of Jessops problems.
 
tbm said:
So, lets assume someone less knowledgable than the OP was in the same situation and bought one of the lenses suggested. He takes it home, mounts it, tries to take a shot and the mirror is damaged from smacking the rear of the lens. The shop pays for their incompetence by having to fork out for the repairs caused by mis-selling a product.

Since guidance and advice are pretty much the only things a high street store can use to draw customers from cheaper online retailers, surely they should be capitalising on this by educating their staff better...?
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Its a great point and I'm sure that if Jessops where ahead in the knowledge and customer service stakes people would be more interested in buying from them even if they were slightly more expensive just because its still nice to go to a bricks and mortar building.
I enjoy a nice bottle of wine now and again and if I go to Tescos I don't expect the staff to have any knowledge of the wine as they aren't a specialist,but if I go to my local wine importer then its nice to be recommended and told all about the wine without the guy reading off the label.With Jessops being a specialist camera shop surely they should be up to this standard.
 
Adamski said:
Good Old Jessops Recruitment

Jessops - Sales Experts, Nottingham

Skills and Knowledge required.

Specifically do not need previous retail or photography experience :thinking:
Click to expand...

A while ago I read somewhere that PC World adopt this 'no experience required' approach. They don't want somebody with real computer experience getting in the way of a sale.
 
MisterE said:
A while ago I read somewhere that PC World adopt this 'no experience required' approach. They don't want somebody with real computer experience getting in the way of a sale.
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:lol::lol:

PC World have had that approach for years now
 
I used to have a good local store (Denton, Manchester) One member of staff was working there part time while doing her photography degree and yes, they did know what they were doing. Jessops closed it. Now I only have the Mancehster main store and the one in the Trafford Centre. The only think I've bought from them is a lens cap. They are both utterly useless.
 
tbm said:
So, lets assume someone less knowledgable than the OP was in the same situation and bought one of the lenses suggested. He takes it home, mounts it, tries to take a shot and the mirror is damaged from smacking the rear of the lens. The shop pays for their incompetence by having to fork out for the repairs caused by mis-selling a product.

Since guidance and advice are pretty much the only things a high street store can use to draw customers from cheaper online retailers, surely they should be capitalising on this by educating their staff better...?
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Sadly thats not what I suspect would happen, they would probably just say "YOU bought the wrong lens, we can sent it away for you but it'll cost".
 
swanseamale47 said:
Why should I work for £5.75 an hour whan I can get £2k for a days work at a wedding?;)
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Snore.

Glad others have pointed out that this is the most pointless thread of 2009. Period. Shame on you - what with you being such a great photographer and all.
 
i must be so lucky i have four branches local to me
i got my g10 from them a few months back after debating the price with them
i had to ask them why a dedicated photographic shop can not match the price of argos
in the end they did match the price but unfortunately they could not sell me any memory or accessories due to silly prices and the computer saying no
on my last trip about two weeks ago i purchased a canon 55-250 ef-s lens which they priced matched for me no problem at 214-99
after getting back to the safety of the car park i thought i would check the brand new lens
on inspection there was a rather nasty speck of material inside the lens
so off i go back to jessop's and speak to the sales girl who assures me it is not a problem they will send it back to canon
my answer was you can do what you like with it once you have refunded me
 
Diego Garcia said:
Snore.

Glad others have pointed out that this is the most pointless thread of 2009. Period. Shame on you - what with you being such a great photographer and all.
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If it's so pointless why are you posting in it? and why the snide dig at my photography skills? Theres lots of others on the forum making a living from weddings.
 
AliB said:
I used to have a good local store (Denton, Manchester) One member of staff was working there part time while doing her photography degree and yes, they did know what they were doing. Jessops closed it. Now I only have the Mancehster main store and the one in the Trafford Centre. The only think I've bought from them is a lens cap. They are both utterly useless.
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I agree, the one at Crown Point Denton used to be great until they closed it. Have you tried the one in Stockport? Last time I went in there was a guy there who knew his stuff really well.
 
AliB said:
I used to have a good local store (Denton, Manchester) One member of staff was working there part time while doing her photography degree and yes, they did know what they were doing. Jessops closed it. Now I only have the Mancehster main store and the one in the Trafford Centre. The only think I've bought from them is a lens cap. They are both utterly useless.
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There used to be a Jessops "World Camera Centre" in Deansgate before it was closed about a year ago. I used to buy quite a lot of stuff in there, particularly when I lived in Manchester a few years back, and the staff I dealt with were fine. One guy in particular, from whom I bought a lens for my enlarger, was very knowledgeable with all things concerning darkroom work.

I was sad to hear of its closure, and they took over the former Tecno store in St. Peter's Square before shutting that down as well. The current one next to the Town Hall unfortunately is no match for its previous stores.
 
People with far too much time on their hands are the reason why pointless threads like this one carry on...and on...and on....
 
Not another slating Jessops thread! Where do people "get off" constantly putting down this retailer? We all know what has happened over the past 12 months. Assistant Managers being made redundant, full time staff having their hours slashed, forcing most to find jobs elsewhere, and jessops employing key time workers with little or no knowledge.
Get over it. They are not the store they once were. Please mods, can we put a stop to these threads as they are starting to become slanderous and tarnish Jessop's reputation.
If you are not careful, I am sure jessops could do something about it via their solicitors!
Oh, and by the way, Jessops is here to stay according to their CEO!
 
I think it's luck of the draw. The guy I got through to in my local Jessops the other day was really really knowledgeable and down to earth. I ended up having a chat with him on the phone (quite unlike me) about a particular lens vs another and he was quite helpful and realistic with his answers with first hand experience too.
 
I totally agree with the Edinburgh store (Shandwick Place). Was there on Saturday for the tail end of my holiday and had to buy a replacement rubber eye piece for my view finder.
They knew exactly what part to grab (I know it's not the toughest call in the world!) and were very friendly.
Had a look round while I was there. Very large, well stocked and staffed store. Overheard 3 indepth conversations about different types of equipment and the staff involved certainly knew their stuff.
 
swanseamale47 said:
Why should I work for £5.75 an hour whan I can get £2k for a days work at a wedding?;)
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Sorry to take this *slightly* off topic, but a few of the pro wedding togs here seem to indicate 30 to 40 hours of work per wedding (sometimes more!), are you really able to fit it all into a days work at that rate? If so, share your secret :)

Gary.
 
slimboy fat said:
I totally agree with the Edinburgh store. Was there on Saturday for the tail end of my holiday and had to buy a replacement rubber eye piece for my view finder.
They knew exactly what part to grab (I know it's not the toughest call in the world!) and were very friendly.
Had a look round while I was there. Very large, well stocked and staffed store. Overheard 3 indepth conversations about different types of equipment and the staff involved certainly knew their stuff.
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The Edinburgh Store is fantastic, simple. They all seem to have a real passion for our gig, and I think it's a bit **** to diss an entire company because of a few bad eggs. Any company their size will have similar problems I bet. Look at PC world, curry's, comet, heck - even John Lewis has their fair share of staff who could do with more training. Try not to forget some Jessops staff are members here and deserve the same respect as the rest of us.

Gary.
 
I applied for a job at Jessops yesterday, god help us all. :D
 
smithphoto said:
If you are not careful, I am sure jessops could do something about it via their solicitors!
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I think you'll find that most people here have shopped with Jessops, obviously some have had good experience while others have not.
This is just customers giving their point of view with their experience with Jessops.
Jessops CEO would actually do himself a favour if he read this forum.
The concenus is with the general lack of knowledge of their staff and this could easily be put right with a bit of effort.

We've had endless threads of Jessops bashing but there have been plenty of forum members who have jumped to their deffence.
Some people may be tired of this type of thread but another point to think about is why don't we see threads like this about Jacobs?
They are not as big as Jessops but they do have a fair amount of retail stores.
 
IanFlaherty said:
I applied for a job at Jessops yesterday, god help us all. :D
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Good luck, I hope you get the job.
Just cos this company is a sore point on this forum don't let it put you off.
 
EdinburghGary said:
The Edinburgh Store is fantastic, simple. They all seem to have a real passion for our gig, and I think it's a bit **** to diss an entire company because of a few bad eggs. Any company their size will have similar problems I bet. Look at PC world, curry's, comet, heck - even John Lewis has their fair share of staff who could do with more training. Try not to forget some Jessops staff are members here and deserve the same respect as the rest of us.

Gary.
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Gary the problem is that posts here from the nayers are a lot higher that the yayers.
If more posts were positive rather than negative I don't think we would see this discussed as often as we do.
 
hashcake said:
Good luck, I hope you get the job.
Just cos this company is a sore point on this forum don't let it put you off.
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Cheers Hashcake. :) Having worked in retail before I know all too well that every company has it's good and bad eggs. In fact I used to work in one of the worst performing stores in the region until a decent manager came in and turned it into the top store in the region. Nobody ever bashed them though, as it was harder to make comparisons.

To be honest, work is work at the moment and I'd much rather work in a small store with electronic goods than a large store full of just about anything. Does help that I have a rather large interest in photography as well lol.
 
wscott45 said:
People with far too much time on their hands are the reason why pointless threads like this one carry on...and on...and on....
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Or maybe its because someone makes £2k a day doing weddings and he likes to show off and enjoys telling people how successful & important he really is. Looking down on those who earn £5.75 an hour really does show arrogance of the highest order.
 
Kemble3 said:
Or maybe its because someone makes £2k a day doing weddings and he likes to show off and enjoys telling people how successful & important he really is. Looking down on those who earn £5.75 an hour really does show arrogance of the highest order.
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So because I'm good at my job and people pay well for my services I'm arrogant? I don't look down on anybody, but I hate rubbish service where ever it is.

Gary. it doesn't take me 40 hours to edit a wedding, the first edits probably takes 3-5 hours, the second edit (for the album) maybe about the same, putting the digital album together maybe another couple of hours.
How long the editing takes depends a lot on how well the images are shot in the first place, get it right in camera and it takes a lot less time.
Ok so maybe theres more like a couple of days work for £2k,
 
I'm new to photography but I get the impression that Jessops are similar to PC World. Not everyone has time to invest in researching things and often they don't care about price, instead wanting something there and then. Not the way I go about things but we are all different!

Like PC World, Jessops serves a purpose in this respect. Yes, the prices are inflated and the employees aren't die hard photographers, but this is enough for some people and i'm sure they will be very happy with their purchase.
 
swanseamale47 said:
Why should I work for £5.75 an hour whan I can get £2k for a days work at a wedding?;)
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To be fair Wayne, you didn't do yourself any favors with that comment.

swanseamale47 said:
but then they didn't have to take the job did they.
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The sad reality of that is yes they probably did, in this climate unskilled/inexperienced folk can't always pick and choose what they want to do, but on the other hand they could always say no i'm not working there and sit at home and claim the dole, then what would we say about them ? i think you know the answer to that, unfortunately this is part of the work climate this government has got us into with uncontrolled immigration etc etc etc, but i'm going off topic, so back to it.

Personally i think a good idea would be for jessops to look to retired/semi retired people who probably just want to work a couple of days a week to stop them being bored and get them out of the house, i'm sure there must be lots of retired photographers in this situation, a win win situation for jessops if they employed such folk, imagine all that knowledge they could use with the customer, and also pass on to younger staff, just a thought :)
 
TG. said:
Personally i think a good idea would be for jessops to look to retired/semi retired people who probably just want to work a couple of days a week to stop them being bored and get them out of the house, i'm sure there must be lots of retired photographers in this situation, a win win situation for jessops if they emplyed such folk, imagine all that knowledge they could use with the customer, and also pass on to younger staff, just a thought :)
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that staffing model worked very well for B & Q a few years ago if I remember

Hugh
 
boyfalldown said:
that staffing model worked very well for B & Q a few years ago if I remember

Hugh
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Indeed it did Hugh and still does, i was in there quite recently and it was refreshing to find someone who was obviously semi retired/retired, very helpful and cheerful, and knew what they where talking about, i think a few other retailers do this also, like i say win win situation :)
 
swanseamale47 said:
I was working near a Jessops today so went in looking for a lens.
First I waited while two assistants tried to serve a chap in front of me, he wanted his 8mm video transfered to DVD, they told him it was £23 and hour. He asked if there was any way he could do it himself as he had 5 tapes, they told him, you cant do it with a normal computer, I told them yes you can it's easy, I do it all the time.
Eventually one came to serve me, I asked for a zoom lens for a full frame Nikon camera, I got a blank look, "a standard zoom?" I tried oh we have an 18-55mm she said, "thats for a crop sensor" I said, second blank look, "thats a DX lens, I want an FX lens" I tried, at this point she got the book out and started looking through it, then pointed to an 18-200mm, thats the one you need she said, "oh no it's not" I replied thats another DX lens, I want one for a full frame camera (holds up Nikon D3) "this camera" I said, Oh she said her face lighting up, we don't do those ones.
And they wonder why they are in debt. :bang:
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No offense, but you sound like a bit of a ****.
 
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