Well done continuing your usual attitude. How about you read and digest for a change?
You're telling me this couple were trying one on, by paying €2500 and expecting full res images?? They're a normal everyday couple on a budget. They paid for a full package because they didn't want to cut corners on the photos. Most photographers would appreciate this, and already charging high end only to expect more for full res without stating so in the beginning should be deemed as criminal. I think this photographer has ruined his rep because of greed. Nobody i know will ever hire him again.
I think you're mixing rude with straight talking. I don't think 2500 euros is a reasonable price for a set of proofs, it's more than I'd charge for a full service.
However I know some great photographers that charge close to that for a set of proofs (I'm fairly certain their customers understand what they're paying for though).
However, you or I have not seen the contract (unless you have?), without seeing that contract we can't say that anyone was ripped off! If the photographer never fulfilled his contract the B&G are free to sue him, and I'd recommend that they do

, however if they misunderstood what was ordered, that's a whole other issue. But lets not pretend that no customers ever ordered a set of proofs with the intention of making more from them, there's a new thread here monthly regarding that

I'm not accusing anyone of anything, I'm offereing suggestions (based on real world experience) of what might have happened.
You see this as an emotive issue because they came to you for help, I see it as a business issue, without any personal involvement I can see all the sides. And having seen similar before, I see a breakdown in understanding rather than a rip off. You could ask the couple for a look at the contract and report back the findings. The fact that it's ruined this guy's reputation leads me to believe he didn't know what he was doing and trying it on (*there's something for you to think about)
Thats not rude, that's a whole lot of 'factual'!
It was your rude manner to the op that sparked my comment, yes. He didn't ask you personally, he asked in general. If he was forward about it, maybe chancing his arm, what of it? it's just a forum, not an open job interview. You come across as the very type of wedding photographer i wouldn't recommend to anyone. Let alone hire personally. You seem to think everything ever mentioned about wedding photography automatically relates to you personally. Of course i could be just as wrong about you as some are about me. That's net life.
A complete misunderstanding - please re-read my posts, I
offered the OP support - That's completely different from suggesting that his original post was in some way aimed at me

See post 17.
I might come across as direct here, but it's because I'm passionate about this business and the standard of service that people deserve

, to my customers this comes out as a completely positive thing for them

. (copies of testimonials available if you want by PM - you'll see the other side of my caring for standards).
I make no apologies for caring about standards in the industry, and I find it odd that anyone would see that as negative. I'm not protecting my job or interests or the interests of other photographers, the important consideration is that photographers aren't coming into this half hearted and leaving unhappy customers like your friends.
If that means that I'm sometimes a bit brusque to people who *half heartedly want to crash this industry - I don't care one jot:shrug: .
The only difference between you and I is that having seen what happens when things go wrong, you see it as a problem with 'wedding photographers'

. But the whole point of my postings is to try to keep things like that from happening, yet you see me as part of the problem, not part of the solution:shrug:
I doubt that I can change your opinion, but I do hope that a neutral observer will understand better the presumed 'negativity' we get accused of.