Tip Top Electronics

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Ben Broome said:
Hi Yakov,

As I explained we refunded your card many days ago now.Here is the info from paypal (credit card gateway)

Follow up to our conversation this morning, and a review of your PayPal account, I can confirm the following.





LOL HERE YOU GO GUYS..ITS BEEN REFUNDED..INFO FROM OUR CREDIT CARD GATEWAY!!!

Follow up to our conversation this morning, and a review of your PayPal account, I can confirm the following.

On 16-December-2013, you received a payment of £385.22 GBP from the buyer Yakov Gorbulski. This transaction became the subject of a Chargeback on 24-December-2013.

Subsequently, a full refund was made to the buyer's card on 03-January-2014 which means you no longer have the funds and the money has returned to the funding card issuer.

Refunds to cards should appear in the card account within 5-7 working days but depending on the card issuer it could take as long as 30 days. Your buyer will need to confirm this with their card issuer.

Please let me know if you require further assistance.

Yours sincerely,
Sam
Business Support Department
PayPal

Copyright © 1999-2014 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
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Be careful, we have a data protection act in this country as well you know. You should look it up
 
This thread is going around in circles, could I please suggest that people allow Ben @ Tiptop to get on with proving his business is good and focus on answering customer questions instead of pulling strips of each other. I like a few actual customers have spend hard cash with Tiptop and would prefer his time is invested in getting my order fulfilled and responding to emails. Ben - An update on my order would be appreciated, I know it is inside the 7 days you state but as the item was in stock I would have expected an quick delivery. The order ref again is 12021

I have an upcoming kids sports event to shoot and cannot be without this kit.
 
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Please get over the past my man and get lets focus on the present and the future.If you would like to have this out man to man stop hiding behind the keyboard please call me tomorrow on 02032894349 so we can sort it alternatively please visit us at unit 4 / 32B hawthorn road,Bournemouth.
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Isn't it you that does the hiding? Where are you hiding today, UK, Australia, New Zealand?
You telephone number means nothing to me. Anybody can buy a London telephone number, hell you can even buy them through Skype which you use so much.

Why don't you have a Bournemouth telephone number?
 
patriotspyke said:
This thread is going around in circles, could I please suggest that people allow Ben @ Tiptop to get on with proving his business is good and focus on answering customer questions instead of pulling strips of each other. I like a few actual customers have spend hard cash with Tiptop and would prefer his time is invested in getting my order fulfilled and responding to emails. Ben - An update on my order would be appreciated, I know it is inside the 7 days you state but as the item was in stock I would have expected an quick delivery. The order ref again is 12021
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I feel for you mate, but this is a discussion forum not bens support forum.
Why can't you get your answers from their email or telephone number?
 
I have emailed them, called them and also sent a message to them on FB. No reply.. earlier today, on here, Ben said he will provide an update, I will hold judgement until I hear back. I still think the order will be fulfilled but so far the level of communication is not good. This camera is also a bit special for me, I had one previously which got broken and could not afford to replace it.. having 2 kids money does not pour out my taps. this is a present from my wife so I can finally stop winging at her :) photography has become a large part of my life due to Osteoarthritis and spine operations I cannot do the sports I used to hence taking up photography. Not having a replacement is like having a missing arm.
 
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Patriotspyke, Ben "Ratner" Broome is supposedly standing by the phone today to take calls from anyone who wants more info about his business. Why don't you just phone him and get the info directly from him?
 
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I've been following this thread with interest from the beginning and was as dubious as most about Tip Top. Didn't comment at first because I had no direct dealings with them. I've also been following the thread on HUKD but again did not comment.

Seeing the many positive reviews from "genuine" customers ,and brand new members who have made purchases from Tip Top (both here and on HUKD) has certainly got rid of any doubt I had about whether to buy from them.

Absolutely not a chance.
 
Ben, you still haven't answered the real questions/concerns from much earlier in the thread, about your T&C's.

It also seems that Drew (Dhruv?) & the Indian connection still exists, when I thought you suggested it had been severed?
 
Nikon_Nick said:
If I was one of your customers (made up or otherwise), this would really P*** me off. Why is it you think this situation is amusing in the slightest? We are talking about other peoples money here...you know, money that they have worked hard for. All you seem to be doing is making light of what people have real concerns over.
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Hard work you lot really are.I cant win can I.Is this just a wind up??Have I been punked??People question the fact we are holding money and doing something untoward.So I call paypal this morning spend 15 minutes on the phone with our account manager and now your having a pop at me for proving that we have refunded the payment.Im lost!
 
Ben Broome said:
Hard work you lot really are.I cant win can I.Is this just a wind up??Have I been punked??People question the fact we are holding money and doing something untoward.So I call paypal this morning spend 15 minutes on the phone with our account manager and now your having a pop at me for proving that we have refunded the payment.Im lost!
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Nope, not a wind up. I still dont see what you find so funny about someone being concerned about losing their money.

Says it all really....
 
OldCarlos said:
Ben, you still haven't answered the real questions/concerns from much earlier in the thread, about your T&C's.

It also seems that Drew (Dhruv?) & the Indian connection still exists, when I thought you suggested it had been severed?
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He has nothing to do with the running of this business!!Move on!!

Next question please Old Carlos??
 
Ben / Tiptop - You have time to answer non customers, could you please answer my query regarding when my order will be issued as the item was "in stock" I have tried to communicate via email, phone and facebook with no reply. I would have thought it would be very quick to do?
 
I was not making the LOL reference to someone losing their money Nick.More along the lines of the way this forum is panning out.
 
patriotspyke said:
Ben / Tiptop - You have time to answer non customers, could you please answer my query regarding when my order will be issued as the item was "in stock" I have tried to communicate via email, phone and facebook with no reply. I would have thought it would be very quick to do?
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just tried to call to discuss your order on the landline but could not get through!!please call us 020328934349..We will be open until 6pm
 
OldCarlos said:
Ben, any reply to the earlier points/questions about you T&C's? (post #' 46 & 53)
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OldCarlos said:
Ben, you still haven't answered the real questions/concerns from much earlier in the thread, about your T&C's.

It also seems that Drew (Dhruv?) & the Indian connection still exists, when I thought you suggested it had been severed?
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Ben, it eems like you pick & choose what to reply to, which is the main reason this thread is the way it is.

Clearing up the main concerns would seem to have been the obvious & easy thing to have done originally, thus allaying the genuine & obvious concerns?
 
Ben, I have no horse in this race, but it seems to me the one thing you could fix from your end - correct the T&Cs - hasn't been done, and you are in fact 'avin a laff.
 
Ben Broome said:
He has nothing to do with the running of this business!!Move on!!

Next question please Old Carlos??
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Funny how this `reviewer` posted;
I ordered an item from these guys on Dec 31, tempted by an excellent price, and without checking any user feedback - the website looked convincing. I was assuming that it would arrive by Jan 10, when I am going away for a time. Nothing had arrived by today, so I phoned, and got through to Drew.
He was reasonably helpful, but unfortunately it looks like the item won't get to me until after that time.
I hope this isn't a case of a deal that was too good to be true - I'll find out at some stage in the next ten days, I guess, and add a comment to this thread.

post #8 on this thread; http://www.hotukdeals.com/ask/anyone-dealt-with-tip-top-electronics-uk-legitimate-1675890 Maybe YOU are really Drew/Dhruv?

I've got to say, although initially sceptical about your `business` I & others asked for answers to some serious concerns in order to clear the murky-waters, but unfortunately they seem muddier than ever & you haven't helped your cause at all.

Getting negative comments & reviews deleted from anywhere possible, seemingly `spamming` positive reviews, not replying to questions (before and AFTER purchases) strange T&C's........

I certainly couldn't purchase from you, even with a credit card!
 
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Toni has hit the nail on the head here, instead of trotting out 'happy' customers, fix the problems of those who are complaining. Fix the terms and conditions on your website and live up the the claims of reliability and service that are repeated in numerous places on your website.

With regards to these 'happy' customers a number of them are supposedly from the UK but don't 'talk' like they're from the UK, they use phrases that just aren't used here and that smacks of a put up job.

I'm not in the market for anything TipTop sell, if I was after having read this thread and Bens' responses I would shop elsewhere.
 
patriotspyke said:
Ben / Tiptop - You have time to answer non customers, could you please answer my query regarding when my order will be issued as the item was "in stock" I have tried to communicate via email, phone and facebook with no reply. I would have thought it would be very quick to do?
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Ben, you keep saying anyone can call you, for example
Once again our number is 02032894349 thats 02032894349 please call us.If I am available I am happy to chat with open minded customers that want to shop online save a few pennies and still have a little trust left in the world!!
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Yet you have customers almost begging for help after emailing, messaging and phoning you, yet they get NO help!

Is that any way to run a business?
 
Dave1 said:
Ben, you keep saying anyone can call you, for example


Yet you have customers almost begging for help after emailing, messaging and phoning you, yet they get NO help!

Is that any way to run a business?
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Dave1 said:
Ben, you keep saying anyone can call you, for example


Yet you have customers almost begging for help after emailing, messaging and phoning you, yet they get NO help!

Is that any way to run a business?
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Ben / Tiptop - You have time to answer non customers, could you please answer my query regarding when my order will be issued as the item was "in stock" I have tried to communicate via email, phone and facebook with no reply. I would have thought it would be very quick to do?
just tried to call to discuss your order on the landline but could not get through!!please call us 020328934349..We will be open until 6pm
 
Maybe a P.O.D( pay on delivery) system would be the answer to satisfy both seller and purchaser. Just a thought !
I believe a lot of couriers do something like this
 
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ecoleman said:
So you read all the information here and decided to take a chance anyway, did you?
Why bother searching for reviews in the first place?
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Pay on your CC and if you don't get the product file a charge back. Simple!

My only issue is the warranty as I don't know if they will help down the line if the camera develops a problem. But still I saved 1/3rd the price on my camera so that is a slight risk I am willing to take.
 
realspeed said:
Maybe a P.O.D( pay on delivery) system would be the answer to satisfy both seller and purchaser. Just a thought !
I believe a lot of couriers do something like this
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Actually Paypal offered me this on checkout when I was considering paying through them on the tip top website. I don't know if that depends on your account or the business you are dealing with. In total I was offered around 14 days from the time of order for the payment (10 working days)

I also ordered something of the Alexander McQueen website which ships from Italy and they offered cash on delivery so its certainly possible.
 
axil23 said:
Pay on your CC and if you don't get the product file a charge back. Simple!

My only issue is the warranty as I don't know if they will help down the line if the camera develops a problem. But still I saved 1/3rd the price on my camera so that is a slight risk I am willing to take.
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And that's what's wrong with this country. Let somebody else take responsibility for your bad buying decision.
At the end of the day they will recover their losses from somewhere. Usually you and I.

You may have received you goods, although I'm dubious, but when it goes wrong and Ben is nowhere to be found, you'll be knocking on the credit card companies door.
 
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I am very interested in any further feedback Patriotspyke may have.
 
Ben Broome said:
Ben / Tiptop - You have time to answer non customers, could you please answer my query regarding when my order will be issued as the item was "in stock" I have tried to communicate via email, phone and facebook with no reply. I would have thought it would be very quick to do?
just tried to call to discuss your order on the landline but could not get through!!please call us 020328934349..We will be open until 6pm
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I suspect a simple email reply is exactly what the customer would want, and that would also put your words and commitment in writing, which I'm sure they would find reassuring.
 
TeeHee.

After reading the rambling rantings of this ******, all I can say is that anybody who orders from these ******** after reading this thread deserves everything they get.
 
Well, I ordered a GX7 at the end of December and it arrived today. No problems at all so far and the price was very attractive.
The delay? Out of stock.
Anyway, from my experience I can vouch for Tiptop.
 
Karl said:
Well, I ordered a GX7 at the end of December and it arrived today. No problems at all so far and the price was very attractive.
The delay? Out of stock.
Anyway, from my experience I can vouch for Tiptop.
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Out of stock? lol This is just one of the issues. Most goods aren't in stock ....they are imported! (& it isn't clear on their site when ordering + they don't tell you whether you will have extra fees/duty to pay)
 
No, it arrived without additional charges. Shipped from the UK.
 
OldCarlos said:
Out of stock? lol This is just one of the issues. Most goods aren't in stock ....they are imported! (& it isn't clear on their site when ordering + they don't tell you whether you will have extra fees/duty to pay)
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Actually that's one thing that is clear if you look at the "Shipping" page

TipTop Website said:

  • We have 2 simple choices for your convenience.

    · Option one is a slower process but covers all duties and taxes. This shipping method is free to all orders within the UK .For EU orders an extra 30 pound charge will be applied.

    · Option two is a fast express 3-4 business day service for customers who are in a hurry. Any item shipped from our overseas warehouses may be liable for a duty and customs charge depending on the item shipped and when it arrives into the country. We DO NOT cover the cost of any additional charge sent to you from DHL or FEDEX unless this has been previously agreed at point of sale.
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Hugh, the trouble is when ordering, you don't know where it's coming from. Reading quite a few posts & negative comments on review sites & f/book (of which a lot have now been removed) folk were quoted X number of days, but didn't receive goods as promised. tiptop apparently didn't reply to their queries either.
 
It does all rather smell like someone who doesn't hold stock and is simply quoting prices based on their wholesaler plus slim margin minus UK tax and hoping for the best. Not that I have any evidence of this, you understand. However, I can't see why you wouldn't just use panamoz or digital rev if you were wanting grey imports cheaply and reliably?
 
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