stuck SD cards

realspeed

realspeed

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Bazza
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What a day it has been. Had a phone call from the camera repair shop and they can’t fix my Panasonic G9ii with the memory card stuck as the printed circuit board needs replacing. Panasonic refused to deal with them
Next move contacting my camera insurance people to make a claim. One of the question after asking for proof of ownership , which I supplied. Then cost involved in the claim, here was the problem until the damage is accessed I can’t give. Next is tomorrow to go collect the camera and wait to hear from the insurance company their next move re my claim.

During all this the new SD memory cards arrived so will use them from now on. Just had to format them in My panasonic G9 camera.
 
Rich
No the card seperated. it is made in 2 parts, one is to hold the metal contacts and the rest is for storage, these are what seperated inside the camera trying tgo remove the card. I could send it direct to panasonic but claiming for damage from the insurance company as i have been yold by thre company I normally use it could mean a replacement board the slots are on
 
realspeed said:
Rich
No the card seperated. it is made in 2 parts, one is to hold the metal contacts and the rest is for storage, these are what seperated inside the camera trying tgo remove the card. I could send it direct to panasonic but claiming for damage from the insurance company as i have been yold by thre company I normally use it could mean a replacement board the slots are on
Click to expand...
I had one split in two, but luckily just as i was inserting it into a card reader.
Sent it back to Sandisk who replaced it after a lot of questions and a photo then returned to Czech Republic.

Presumably outside the warranty period then, hope your excess isn't too much Bazza.
This is a good alternative for Panasonic repairs, bought a new lens mount from them a while ago.
https://www.acecamerarepair.co.uk/
 
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update

Had replies for authorised Panasonic regional camera repair centres and they are all saying they are unable to carry out repairs to the panasonic G9ii. Why this is I have no idea. all 3 said the same thing. Maybe the camera is too new to get spare parts for????

So now waiting on my insurance claim to be processed. I was given the phone number of the claims dept and explained I had only made a guess at the repair cost (£350 ) but could not ever get a proper estimate because none would give it.

The insurance company was very uderstanding as I am worried about making a false claim regarding costs. This they understood and have just had the claim passed to them to look at.

They are going to contacting their own repair company now and see what the situation is.
As far as i can tell the camera either goes back to Panasonic for repair or I get a replacement camera. This again worries me as the camera is around £1600 which it turn would increase my insurance premium.

All I can do now is sit and wait to see what the outcome is going to be.
 
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realspeed said:
update

Had replies for authorised Panasonic regional camera repair centres and they are all saying they are unable to carry out repairs to the panasonic G9ii. Why this is I have no idea. all 3 said the same thing. Maybe the camera is too new to get spare parts for????

So now waiting on my insurance claim to be processed. I was given the phone number of the claims dept and explained I had only made a guess at the repair cost (£350 ) but could not ever get a proper estimate because none would give it.

The insurance company was very uderstanding as I am worried about making a false claim regarding costs. This they understood and have just had the claim passed to them to look at.

They are going to contacting their own repair company now and see what the situation is.
As far as i can tell the camera either goes back to Panasonic for repair or I get a replacement camera. This again worries me as the camera is around £1600 which it turn would increase my insurance premium.

All I can do now is sit and wait to see what the outcome is going to be.
Click to expand...
Out of curiosity, are you content to say which insurer are you with?
 
Pretty sure this is the standard way that Panasonic deal with repairs , I remember a few years back when there was a spate of problems with there first 100-400 and the only fix was they supplied a new one ..
At the time it was one of the reasons I switched to Olympus .
Makes you realise how lucky Olympus/oms are with the repair facility in Portugal
 
realspeed said:
What a day it has been. Had a phone call from the camera repair shop and they can’t fix my Panasonic G9ii with the memory card stuck as the printed circuit board needs replacing. Panasonic refused to deal with them
Next move contacting my camera insurance people to make a claim. One of the question after asking for proof of ownership , which I supplied. Then cost involved in the claim, here was the problem until the damage is accessed I can’t give. Next is tomorrow to go collect the camera and wait to hear from the insurance company their next move re my claim.

During all this the new SD memory cards arrived so will use them from now on. Just had to format them in My panasonic G9 camera.
Click to expand...
Hi, which SD card brand caused the trouble ?
 
UPDATE

Just hade an email from the claims dept to make an appointment to examine the camera. That is ok by me, infact welcome it so they can check for themselves. If they can just replace the card slot circuit board then I will be happy.
 
As I said before pretty sure Panasonic don’t do or allow third parties to mend there items . The insurance company will just confirm it’s genuine then reimburse you or send a replacement
 
Never had a SD card stuck, but can see why they could, they are very flimsy.
can you tell us the make and where did you get them from as there are loads of fake sd cards around.

I have only used sandisk cards previously bought from the local Curry Shop, but now have a Sony Tough, which is very well make and appears tough, but you need a UHS2 slot for it to fit.
 
It is a sandick memory card

mc.jpg

as for ago ??? no idea but I only by from main retailers. thie is not uncommon to seperate like this according to where I go for repairs nornally, but they are not authorised to repair panasonic equipment
 
the black fox said:
As I said before pretty sure Panasonic don’t do or allow third parties to mend there items . The insurance company will just confirm it’s genuine then reimburse you or send a replacement
Click to expand...
The service I linked to in post 4 repair Panasonic cameras/lenses and supply some parts too.
I bought a Lumix lens mount from them a while back.
 
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Sw that but they are hundreds of miles away . I am on the south coast. if the iinsurance people camt help !!!! Just treied ringing them and no one there to answer the telephone
 
Sandisk are supposed to have a lifetime warranty ,worth a try for a freebie .. I.e send strongly worded e.mail with this photo and explaining how it’s broken your camera
 
Jeff
I would do but at the moment you wuld not believe what is going on at the moment, total incompetence with the insurance company.

Ok lets go, first of all I put in a claim for the above with the company and they passed it on t o the accessors AXA simple enough? you must be joking. Got an email back from AXA the commercial property claims dept with a phone number and notification I would get a phone call (more about that later). So the insurer sent it to the wrong dept . So the guy here he could not understand why a camera claim arrived on his desk,, he dealt with house claims. So buck passed to another dept . Wrong one again so onto the third dept who wanted a macro photo of the slot to ascertain the damage. Who then said they would arrange a phone call.

By this time I had already received the phone call as mentioned in the original email. You think your confused? that is just the start of it. So this dippy lady (tick sheet follower) asked the same security questions ask 3/4 time before.

You could not make this up. this call was a general question call about the claim, she want a photo of the damage and also a video (what of a card slot) then she said hers was only a prelim call and an indepth video call would follow via a video link ( I don't have the means or gear to do this). How the hell do you take a photo of damaged /missing contacts in a card slot, LET ALONE VIDEO IT..

So I said I would send her the camera and broken SD card so she could get it examined. SHOCK HORROR you can't do that, everything has to be done via email and/or video .
How on earth can you check anything this way??? TOYALLY UNBELIEVABLE. By this time I was completes p***ed of with prople who don't have a clue what your talkikng about, I doubt if they have ever heard of something called a camera
 
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realspeed said:
Jeff
I would do but at the moment you wuld not believe what is going on at the moment, total incompetence with the insurance company.

Ok lets go, first of all I put in a claim for the above with the company and they passed it on t o the accessors AXA simple enough? you must be joking. Got an email back from AXA the commercial property claims dept with a phone number and notification I would get a phone call (more about that later). So the insurer sent it to the wrong dept . So the guy here he could not understand why a camera claim arrived on his desk,, he dealt with house claims. So buck passed to another dept . Wrong one again so onto the third dept who wanted a macro photo of the slot to ascertain the damage. Who then said they would arrange a phone call.

By this time I had already received the phone call as mentioned in the original email. You think your confused? that is just the start of it. So this dippy lady (tick sheet follower) asked the same security questions ask 3/4 time before.

You could not make this up. this call was a general question call about the claim, she want a photo of the damage and also a video (what of a card slot) then she said hers was only a prelim call and an indepth video call would follow via a video link ( I don't have the means or gear to do this). How the hell do you take a photo of damaged /missing contacts in a card slot, LET ALONE VIDEO IT..

So I said I would send her the camera and broken SD card so she could get it examined. SHOCK HORROR you can't do that, everything has to be done via email and/or video .
How on earth can you check anything this way??? TOYALLY UNBELIEVABLE. By this time I was completes p***ed of with prople who don't have a clue what your talkikng about, I doubt if they have ever heard of something called a camera
Click to expand...
Were I in your shoes..........

I would email or send a recorded delivery letter.....to your insurers.

Explaining the miscommunications that there has been.

Furthermore, requesting that they tell you, in the light of your experience so far, what they want you to do?

Subject to what they say, I would tell them to do the assessor communications and they should inform you of the next steps.

IIRC you mentioned previously good experience with them ....... perhaps they could explain what has gone wrong this time to have soured it for you?
 
Sorry are you able to post who the insurer is on the thread or are you waiting for it to be resolved before you do?

Thank you
 
Oh dear that sounds like a total nightmare to try and sort out .. but these people tend to be jobsworths so blind them with science and bulls**t. , tell them to set up a video call but explain that you have no idea how to do it so they will have to talk you through it .. .also explain that the. Only macro lens in your possession fits the camera that’s now broken .. . You have my full sympathy in this the worlds gone crazy today the only way I could access a toilet was by a card payment of 30p and the bloody thing would accept my card I ended up peeing in the bushes , lucky I didn’t need a dump
 
30p a pee. That's a bit steep. Whatever happened to a penny in the slot?
 
The thing is, say I have a water problem I call in a skill plumber. If I want A builder or tradesman I call in the respective people. If I talk to claims accessor they have a clue about nothing. Talk technical or about a certain camera part you might as well be talking about anything but. the only way is by face to face and actually show them, unfortunately most office staff are scared to actually meet their clients. I know this from an experiment BT tried out. Engineers spent a day with office staff. office staff to spend a day with engineers in the van and out on site, did they??? No they sh*t themselves with the thought and refused.
Not everything can be done by computer which seems to be the only way they can communicate or by Phone.
I still have another choice and that is wait until the authorised repairs get back from their holidays and book a visit with them, which is looking more like a better option.

Watch this space
 
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realspeed said:
Sw that but they are hundreds of miles away . I am on the south coast. if the iinsurance people camt help !!!! Just treied ringing them and no one there to answer the telephone
Click to expand...
You don't have to go there in person, just email them this form for a quote.
https://www.acecamerarepair.co.uk/contact-us
If you get a price then you can see what the insurers say to having it fixed,
 
Update
In the end I am so frustrated with the insurance accessors AXA so they can stuff it. totally incompetent is putting it midly. So change of tactics and camera now parcelled up to send to Panasonic recommended repairs DK Audio Visual Services Ltd in Horley Surrey
also arranged for DPD couriers to collect on This Tuesday comming.
Then I may try again for the cost of repair ??????:headbang::exit:
 
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realspeed said:
Update
In the end I am so frustrated with the insurance accessors AXA so they can stuff it. totally incompetent is putting it midly. So change of tactics and camera now parcelled up to send to Panasonic recommended repairs DK Audio Visual Services Ltd in Horley Surrey
also arranged for DPD couriers to collect on This Tuesday comming.
Then I may try again for the cost of repair ??????:headbang::exit:
Click to expand...
Some Saga. Please keep us updated.
And good luck.
 
Will do Trevor. now the camera will be at the repairs while the insurance company are making further investigations on the 20th of this month before deciding what to do.
The problem with big companies individuals are not allowed to think for themselves. They have to follow a strict proceedure even if that doesn't apply in every case.
example they want photos and videos. Does this then mean I have to open up the camera to expose the inside and a printed circuit board. No of courde not, but this is what they are basically asking for. If it is outside there tick box then there is no alternative.

When I had my own company before retiring I could make decisions there and then without going through a stupid check routine. Needless to say over 25 year of ownership we had more work than we could managed most of the year . So turned a failing business into a highly profitable one .Sarted off with only 350 clients on the previous owners books, and sold with 3,500+ repeat clients on our books if not more. Yes we had terms and conitions but they were flexable depending on circumstances

Before that I was a switchboard fitter For BT. If I made a mistake I couild have easily bought down muli million pound companies in communications . There was no "that will do attitude" you had to do it right each and every time and on time. Something missing in this day and age
 
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realspeed said:
Will do Trevor. now the camera will be at the repairs while the insurance company are making further investigations on the 20th of this month before deciding what to do.
The problem with big companies individuals are not allowed to think for themselves. They have to follow a strict proceedure even if that doesn't apply in every case.
example they want photos and videos. Does this then mean I have to open up the camera to expose the inside and a printed circuit board. No of courde not, but this is what they are basically asking for. If it is outside there tick box then there is no alternative.

When I had my own company before retiring I could make decisions there and then without going through a stupid check routine. Needless to say over 25 year of ownership we had more work than we could managed most of the year . So turned a failing business into a highly profitable one .Sarted off with only 350 clients on the previous owners books, and sold with 3,500+ repeat clients on our books if not more. Yes we had terms and conitions but they were flexable depending on circumstances

Before that I was a switchboard fitter For BT. If I made a mistake I couild have easily bought down muli million pound companies in communications . There was no "that will do attitude" you had to do it right each and every time and on time. Something missing in this day and age
Click to expand...

Any news ?
 
Trevor this is the latest about my camera repair

The camera has now been at the repairers now for a week and got a quote which I have paid for. I also checked to see it they had received payment which they have. Now chasing up the insurance company this morning to see if they will pay up. The damage to the camera didn't come under warranty conditions apparently so down to insurance now.
I have no idea how long it will be to get my camera back it depends on getting parts presumably from Panasonic. At least things ae progressing slowly. If I had let it to the insurance company to deal with initially I would still be waiting with the camera here at home

Talk about insurance companies . The one I use sent the claim to the accessors (wrong dept) and then on to 5 different sections of AXA the company dealing with claims and 5 times asked the same questions., Even down to wanting a photo and video of the damaged card slot. Yes this is how thick and stupid are the people they employ, monkeys could do better.
That is just the start. The claim was then passed onto yet another company (the third) asking the same question yet again. Worse the first phone call was to make an appointment to access the damage.a few days later. Now to me that means someone visiting me at home???? Yes =NO . They were going to do it by phone and email. . this is what one is up against stupidity. then 2 other follow up phone calls by the same lady.
I did lodge a complain to AXA complaints dept and of course it was not upheld, as it was against their pwn company

They main problem is communication between departments within the same company, verbal communication has gone it is all now by email. This even applied to the repair company. I think now people as actually scared to talk on the phone because expressions can mean a lot more than an email

So that is about it up to now, at least the camera will be repaired, even if I have to meet the cost. It is now a tick box sheet we are living in with common sense gone with the past
 
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realspeed said:
Trevor this is the latest about my camera repair

The camera has now been at the repairers now for a week and got a quote which I have paid for. I also checked to see it they had received payment which they have. Now chasing up the insurance company this morning to see if they will pay up. The damage to the camera didn't come under warranty conditions apparently so down to insurance now.
I have no idea how long it will be to get my camera back it depends on getting parts presumably from Panasonic. At least things ae progressing slowly. If I had let it to the insurance company to deal with initially I would still be waiting with the camera here at home

Talk about insurance companies . The one I use sent the claim to the accessors (wrong dept) and then on to 5 different sections of AXA the company dealing with claims and 5 times asked the same questions., Even down to wanting a photo and video of the damaged card slot. Yes this is how thick and stupid are the people they employ, monkeys could do better.
That is just the start. The claim was then passed onto yet another company (the third) asking the same question yet again. Worse the first phone call was to make an appointment to access the damage.a few days later. Now to me that means someone visiting me at home???? Yes =NO . They were going to do it by phone and email. . this is what one is up against stupidity. then 2 other follow up phone calls by the same lady.
I did lodge a complain to AXA complaints dept and of course it was not upheld, as it was against their pwn company

They main problem is communication between departments within the same company, verbal communication has gone it is all now by email. This even applied to the repair company. I think now people as actually scared to talk on the phone because expressions can mean a lot more than an email

So that is about it up to now, at least the camera will be repaired, even if I have to meet the cost. It is now a tick box sheet we are living in with common sense gone with the past
Click to expand...

Wow !! Mate I don’t know how you’ve kept it together. Try to stay calm. Hopefully it’ll get properly resolved.
 
Most insurance companies like money coming in but do all they can to avoid it going out.
 
Update
from https://www.dkavs.co.uk/

Repair Status:Spares on order
Advised Fault:sd card broke in card slot and remval damaged card slot contacts. it need a new card slot circuit board
Estimate Detail:camera requires replacement a grip kit & a main p.c. board. general clean and check card slot severly damaged.not coverd by warranty..
 
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trevor update
had another phone call from the claim accessor and it is getting even worse. the lady "JESSICA BUDGE" AT Sedwick wanted to know if I owned my own house-how many lived there- any other insurance - ete etc
So I said we had household insurance but the camera was not on it, even so she wanted details, b*****ks to that I told here that information is confidentual and comes uder data protection ACT. She didn't have clue what I was on about. she then wanted to know if Ii had any criminal proceeding against me, which I don't. if i had any outstanding debts ,oh for F*ck sake. and so it went on for about half an hour. She also lied about being told the card went in the wrong way around. SO I rang the repairers who never said anything of the sort.
By his time I was more than a little bit more than annoyed,

I sent her all elevent paperwork which stated from the repairers . no menton of card put in wrong way. She makes things up in her own mind
Estimate Detail:camera requires replacement a grip kit & a main p.c. board. general clean and check card slot severly damaged.not coverd by warranty..

SHE HADN'T OBVIOUSLY READ IT

SO me doing a little research about EVERSURE INSURANCE I am not the first to have all this problem . I never have had this problem. the only other time about 14 years or more ago I claimed for a broken camera lens with no problems. even sues car accident went through ok with out all this crap

Seem EVERSURE or AXA together with a company called SEDGEWICK conspire together to do their best not to pay out on a genuine claim. That is after answering the same question more times that the fingers on my hand.

Needless to say I woun't be using them again AFTER MANY YEARS BEING WITH THEN

ANYONE USING EVERSURE FOR CAMERA INSURANCE OR ANY OTHER INSURANCE CHANGE COMPANIES THEN, USE ANOTHER IS MY STRONG
ADVICE.

If she had worked for me in my company before I retired she would have not lasted the week. There is absolutely no excuse for ignorance, someone would have been able to help.
 
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realspeed said:
trevor update
had another phone call from the claim accessor and it is getting even worse. the lady "JESSICA BUDGE" AT Sedwick wanted to know if I owned my own house-how many lived there- any other insurance - ete etc
So I said we had household insurance but the camera was not on it, even so she wanted details, b*****ks to that I told here that information is confidentual and comes uder data protection ACT. She didn't have clue what I was on about. she then wanted to know if Ii had any criminal proceeding against me, which I don't. if i had any outstanding debts ,oh for F*ck sake. and so it went on for about half an hour. She also lied about being told the card went in the wrong way around. SO I rang the repairers who never said anything of the sort.
By his time I was more than a little bit more than annoyed,

I sent her all elevent paperwork which stated from the repairers . no menton of card put in wrong way. She makes things up in her own mind
Estimate Detail:camera requires replacement a grip kit & a main p.c. board. general clean and check card slot severly damaged.not coverd by warranty..



SO me doing a little research about EVERSURE INSURANCE I am not the first to have all this problem . I never had this problem. the only other time about 14 years or more ago I clamned for a broken camera lens with no problems.

Seem EVERSURE or AXA together with a company called SEDGEWICK conspire together to do their best not to pay out on a genuine claim. That is after answering the same question more times that the fingers on my hand.

Needless to say I woun't be using them again AFTER MANY YEARS BEING WITH THEN

ANYONE USING EVERSURE FOR CAMERA INSURANCE OR ANY OTHER INSURANCE CHANGE COMPANIES THEN, USE ANOTHER IS MY STRONG ADVICE.
Click to expand...

I must have missed something, as all along I haven't seen any reason for it to have been covered by insurance :)
 
Steve I have an insurance policy strictly for my photographic equipment with a company called EVERSURE. who are under written by AXA who pass it on the SEDGWiCK the claims accessors. This should all be done by EVERSURE not me
 
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I'd put a complaint into the insurance ombudsman about their behaviour.
 
Suz good idea but I am having enough trouble as it is. Already made a formal complaint to AXA complaints department about how I was passed to 4/5 different deptments. OF course they rejected the claim as it is against theit own company
Remember those with the financial backing behind them always win against the individual,, much to the individuals cost
Having owned and run my own business I know this is true
Its always the little guy that gets kicked in the nuts irrespective of who is right or wrong
 
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Eversure rating on Trust Pilot with 1 star is 20% . looks to me as if there is something needs looking into . The worse is the camera reviews on this site at this rating. Others have had exactly the same issues as me. I only thank god I didn't let Eversure handle my camera repair and did it directly myself

posted by another upset customer

Absolutely awful experience with camera insurance.​


Unfortunately eversure are underwritten by AXA. I now know what that means, and recommend they are avoided based on this.

My claim was submitted seven months ago. After a bit of faf getting bounced between Eversure Axa, Sedgwick and bevalued to get compensation for lens hire, I waited for the lens to be repaired. I received my lens back months later, severely damaged by BeValued’s chosen repair company fixation. The lens was sent back to them, with fixation accepting liability for the damage but refusing to provide compensatory lens hire (at this point hire was no longer covered by my insurer). The lens came back over a month later, still damaged. The lens was sent back again, and was destroyed in the care of Bevalued.

For the past seven months I have had to CONSTANTLY badger BeValued, Axa, and Sedgewick, with no useful input from Eversure. Axa have since settled and paid for the now destroyed lens, but over seven months after I initially submitted my claim I am still £500+ worse off after incurring costs from BeValued/Fixation ignoring the proviso in their own terms and conditions about providing compensatory lens hire when attempted repairs have been negligent. My first complaint to Axa found Bevalued/Fixation liable, but I am still waiting for these costs to be paid and (pretty typically for the last few months) conversations get bounced between each stage of the process, with no one willing to take responsibility. A second complaint has been raised as the resolutions suggested by the first have not been actioned, and the ombudsman will be the next step of the process. If you’re insuring a supertelephoto lens, go somewhere else, because due care will not be taken. Preferably an insurer that takes care of the underwritten process for you, because this process has been an enormous ordeal that has cost me a tremendous amount of time and money.

another one

I didn’t have a good experience when i…​


I didn’t have a good experience when i put a claim in for a damaged camera lens. Firstly the way the interview was conducted face to face via video it just felt like i was branded a crook. I was asked pointless questions where i worked and whether i was vat registered that had nothing yo do with my private claim. The insurance agent should have had all the information to hand when i made a claim including date and other information yet she still insisted when i didnt have the info to hand, she also insisted i show her my backpack on video and where the lens fell out from, she also asked from what height did the lens fall from when i had the backpack on my shoulder. She questioned me why didn't the other lens fall out and why did only one lens fall out. Pathetic questions when i was claiming 300-500 for the repair of the lens less 100 excess. The agent even argued with me about a claim in my household in the last year about an item i have no idea about accusing me of giving false information. Summing up i have been with eversure 3 plus years i will never renew with them agai



​

How disgusting and I am only showing a couple of reports, there are loads more. This is just from one review report. Now you know why I won't be insuring with them again
 
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Bloody Hell mate. This is atrocious service. I really feel for you. So frustrating when it seems nobody will take you seriously. Hopefully you’ll end up with the right result.
 
A real eye opener . Well done for bringing it to our attention
 
That is exactly how I felt. I was being made out to be someone who had been in prison- a liar- a fraudster - in deep debt- .also wanted to know about any other insurances we had such as household insurance. With that she demanded to know which company that had nothing to do with my claim and I didn't even have the camera on the house insurance. So I quoted the data protection act to her and issues of confientuallity. She refused to accept a phone number of the company that I first went to who removed the SD cards and not the repairers. That would have proved she was the liar as she "assumed" it was the repaires that removed the card. She claimed she ,on enquiring with that company, that is what she was told. So I too contacted them and they never said anything like that just quoted the repair report
Ok I accept there must be certain questions to answer so it is not a false claim, but to virtually call you a criminal is something else.
I didn't realise others had been treated the same way as per examples above until I checked.
so far it has been hell but I have an idea up my sleeve.
Next time if there is one I am going to say my old company legal advisors suggest I get a satisfactory outcome within 14days. Failure to do so would incur adding £100 per day from date of notification until the claim was sttled
 
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