Shutter Count

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gingerweasel

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Guys,
I went to jessops today and picked up a new D300 body. I specifically asked for new because I know these guys can palm you off with display models etc...

Anyway after reading some horror stories on her I decided to check out my shutter count when I got home. All I've done is take a single shot and used a software download to check the exif data.

Shutter Count 2,713

Is this normal for factory testing?
 
Was the boxed sealed?
 
nope, no chance

take it back and demand a new one - test shots maybe a few but not nearly 3k!
 
gingerweasel said:
Guys,
I went to jessops today and picked up a new D300 body. I specifically asked for new because I know these guys can palm you off with display models etc...

Anyway after reading some horror stories on her I decided to check out my shutter count when I got home. All I've done is take a single shot and used a software download to check the exif data.

Shutter Count 2,713

Is this normal for factory testing?
Click to expand...

I don't think so! B£$%"y jessops.
 
Chaz Photos said:
How do you get this number?
On my 50D I found teh numbers starting at a high number was looks like most do not sure how to find true count
Click to expand...

With a Nikon you use Opand EXIF on the last jpeg picture taken.

To the OP - the shutter count should be 0. :|
 
gingerweasel said:
Guys,
I went to jessops today and picked up a new D300 body. I specifically asked for new because I know these guys can palm you off with display models etc...

Anyway after reading some horror stories on her I decided to check out my shutter count when I got home. All I've done is take a single shot and used a software download to check the exif data.

Shutter Count 2,713

Is this normal for factory testing?
Click to expand...

No...it should have zero...if you have a Flickr account upload a pic to there and double check the shutter count there.
 
Thanks guys, I'm really not a happy bunny right now.

I've downloaded Opanda but can't see anything for the shutter count. I uploaded to Flickr and the exif data shows the shutter count on there.

shuttercount.png


What's worse is that they must have reset the image counter as the image is showing as DSC_0001
 
I'm wondering if they're like PC World/Curry's staff...know nothing fob you off thinking things won't be checked it'll be alright we got a sale there type of attitude, they seem to keep a low amount of stock and say it's the last one, the one in the display cabinet !
This type of sales method makes me want to buy online....and it's a bit cheaper coming from a warehouse knowing the box is from probably from a pallett of brand new spankers !
 
is there not a way of checking shutter actuations via the camera itself?
 
I almost posted that it could be the same camera as in this thread, but then realised it was a D3

I think it would be difficult for cameras to get to this number with a couple of test shots at a time. Jessops need to get better stock control (10 people a day, performing 10 test shots each, would take 30 [business] days, and surely, if at 10 people a day doesn't sell the 1 camera there is something wrong!!!!!!!)
 
That is absoloutley appauling. Take it back to jessops with that screenshot and demand a refund. They cant refuse as they are selling an obviously used product as new. Thats illegal.

Also No. There isnt a way of telling the true shutter count in camera. You can get a vauge idea from the image number but that has obviously been reset in this case
 
I think I've read on here that used memory cards can transfer some info over to the camera. I can't remember the details of how this happens, but I'm pretty sure it is possible.
 
Badger UK said:
I think I've read on here that used memory cards can transfer some info over to the camera. I can't remember the details of how this happens, but I'm pretty sure it is possible.
Click to expand...

The card I'm using was bought new with the camera.

I also bought a £549 lens at the same time and whilst it looks fine I have no confidence that this is new either.
 
That is horrific-take it back and get a refund-if they do not play ball suggest that they may well receive a call from your local Trading Standards office-they would be very interested in this as selling used goods as new is very illegal!! Good luck and let us all know how you get on!!
 
Shutter count and image number are two different things. The image number can be re-set in camera - and could be set to continue everytime you take a pic. Shutter actuations cannot be reset by the user (at least not in a Nikon). This camera is not new.
 
gingerweasel said:
The card I'm using was bought new with the camera.

I also bought a £549 lens at the same time and whilst it looks fine I have no confidence that this is new either.
Click to expand...



I sort of get your point, but I don't think I'd be too worried if it was me. You'll still have the warranty for the full time and I'm not sure that 3,000 exposures is particularly significant.
 
it's significant because the camera was sold as NEW = ZERO shutter actuations.
 
I do think folks get their knickers in a twist about actuations and I always wonder why folks fuss about it.

The D300 shoots 6fps. Just 10 minutes of shooting at 6ps will rack up 3600 shots.

Although Jessops should not be selling used cameras as new, in the grand scheme the number of shots are irrelevant.
 
agreed - but the price for a second hand camera with 3600 actuations is not the same as the price for a new camera!
 
puddleduck said:
I do think folks get their knickers in a twist about actuations and I always wonder why folks fuss about it.

The D300 shoots 6fps. Just 10 minutes of shooting at 6ps will rack up 3600 shots.

Although Jessops should not be selling used cameras as new, in the grand scheme the number of shots are irrelevant.
Click to expand...

I'd be gutted to find a product sold as new was in fact second hand.
Take it back and demand your money back on everything
 
Though I agree in principle Andy, the fact remains this is not a new product which the OP has paid for. I'm sure any of us here would be less than happy with that situation.
 
awp said:
Shutter count and image number are two different things. The image number can be re-set in camera - and could be set to continue everytime you take a pic. Shutter actuations cannot be reset by the user (at least not in a Nikon). This camera is not new.
Click to expand...

So how do you get the true count then ? i've always used opanda for shutter count on my Nikons, so are you saying it could be wrong ?
 
sdb123 said:
Though I agree in principle Andy, the fact remains this is not a new product which the OP has paid for. I'm sure any of us here would be less than happy with that situation.
Click to expand...

I'm not defending Jessops at all. Just pointing out that in the lifecycle of a product its a drop in the ocean. Unfortunately selling returns as new has always gone on in retail, especially with companies with generous return policies. Its just easier to catch folks out with EXIF embedding.

I just don't care about actuations, and I don't worry about it personally, but I know I am in a minority here.

Again.. not defending Jessops, several consumer protection laws have been breeched.
 
TG. said:
So how do you get the true count then ? i've always used opanda for shutter count on my Nikons, so are you saying it could be wrong ?
Click to expand...

Opanda shows shutter count while image number is the file name IE DSC1234. The file name can be reset the shutter count can not.
 
This is happening on a weekly basis at the moment. Its usually jessops too! I'm sure there has been a couple of similar posts in the last week?
Just take it back and ask them to sort it.

Kev.
 
hashcake said:
Was the boxed sealed?
Click to expand...

As far as i know Nikon don't seal there box,s

Davec223 said:
Opanda shows shutter count while image number is the file name IE DSC1234. The file name can be reset the shutter count an not.
Click to expand...

Ok that is what i thought originally, but thanks for clarifying, i,ve had 3 cameras from jessops, and each time as soon as i get them home i take one shot and check in Opanda, they have always been ok, while i can see what Andy is saying i do think nearly 3000 is to much, i guess in the end it's partly the principle :shrug:
 
I had caught a previous post about Jessops but didn't want to write them off on the strength of it - more fool me!

The box looked new but had no seals. I double checked and there didn't appear to be any marks to suggest that these had been removed.

I'm going to call them in the morning and give them hell. If I'd have wanted used kit I could have picked something up for £800-850, rather than £1099.

I'm also seriously considering reporting them to trading standards.
 
I'd be happy to keep it but politely ask for a discount or threaten to take it back for a full refund. As said, 3000 shots is a drop in the ocean of its life.. but again thats not really the point.
 
gingerweasel said:
I'm going to call them in the morning and give them hell. If I'd have wanted used kit I could have picked something up for £800-850, rather than £1099.

I'm also seriously considering reporting them to trading standards.
Click to expand...

Again not defending Jessops, but they may not have known.

As you said, it looked new. Someone must have returned it

Jessops: "Have you used it, Sir"
Customer: "No, bought it for my wife.. it was too big.."

So it goes back on the shelf. Its not possible to test for an acutation without putting actually taking a shot.. so Jessops can't test without actually putting a shot on the camera.
 
Nikon tech support state that Opanda is not complient with its EXIF. I have seen and been stood in the office in Kingston and at Pro shows as this happens so be aware....
 
To be honest i wouldn't even phone them, in case they get prepared, i would just pack it all up and take it back, lens as well on principle, and get a full refund, or at least get new equipment and ask them for a CF card for the hassle of having to go back, you may not get anywhere but these things are always worth a try, at worst you will get your refund ;)
 
Diego Garcia said:
Nikon tech support state that Opanda is not complient with its EXIF. I have seen and been stood in the office in Kingston and at Pro shows as this happens so be aware....
Click to expand...

Do you mean that it can give false data, can you explain a bit more
 
Davec223 said:
Do you mean that it can give false data, can you explain a bit more
Click to expand...

Exactly. I have seen and witnessed this countless times. I had a brand new, untouched D300 which was tested on Opanda which gave it 3000 clicks. The camera has only arrived from Asia a day before. But what do I know, I do this all friggin' day and people will doubt it, but call Nikon and ask them.:)

Another one to note is dual card slot cameras will double the shutter count if two cards are used. So, two cards @ 400 clicks will read 800 in opanda thus exaggerating the count.

(PS I work in a Nikon pro centre).

ta.
 
Diego Garcia said:
Exactly. I have seen and witnessed this countless times. I had a brand new, untouched D300 which was tested on Opanda which gave it 3000 clicks. The camera has only arrived from Asia a day before. But what do I know, I do this all friggin' day and people will doubt it, but call Nikon and ask them.:)

Another one to note is dual card slot cameras will double the shutter count if two cards are used. So, two cards @ 400 clicks will read 800 in opanda thus exaggerating the count.

(PS I work in a Nikon pro centre).

ta.
Click to expand...

Cool, thanks for taking the time to reply, lets hope it is the case here.
 
Diego Garcia said:
Exactly. I have seen and witnessed this countless times. I had a brand new, untouched D300 which was tested on Opanda which gave it 3000 clicks. The camera has only arrived from Asia a day before. But what do I know, I do this all friggin' day and people will doubt it, but call Nikon and ask them.:)

Another one to note is dual card slot cameras will double the shutter count if two cards are used. So, two cards @ 400 clicks will read 800 in opanda thus exaggerating the count.

(PS I work in a Nikon pro centre).

ta.
Click to expand...

Is this a problem with the exif data or the way it's read by the program? I've checked the files exif data from two seperate sources now and they both read 2713...
 
Just a quick update...

I'm at work today so my wife had to take this back. Apparently the staff were very apologetic and didn't hesitate to offer a full refund. However they did say they had another D300 body in stock so my wife was happy to accept that [as I would have been].

She made it clear that we'd be back if this was found to have a shutter count other than 0.

I'll see once I get home.
 
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