Royal Mail lost my 10-22mm

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Still need a Canon 10-22, Kryptix? :D

I've one for sale
Will do if mine doesn't turn up, but I told the seller I wouldn't buy another until this is resolved in case it does turn up. :)
 
I am allways geting High value items left by the postie and dont have a problem with it, I just hate having to go down to the depot.
 
Every honest postie should be lobbying their employers to tighten up on this service. If I pay for RM/special delivery I want to know that the RM procedures are being adhered to. Here Kryptix is claiming he has never received the lens.

Les has refunded the money so at this stage he is out of pocket. If suddenly the RM pops up and says its been signed for and they have proof they will not be compensating. Will Kryptix then hand the money back to Les, I doubt it.

Les will then show this thread to the RM and the postie will be dismissed because he will have signed a contract to say he will follow procedures.

Potentially Kryptix could walk away without loss, Les will lose the value of the lens and a postie will lose his job, all because the procedure HAS been twisted and made a mockery of.

Of cause all of this is hyperthetical and I am sure everyone will come out of it smelling of roses
 
Every honest postie should be lobbying their employers to tighten up on this service. If I pay for RM/special delivery I want to know that the RM procedures are being adhered to.

In my 5 years as a postie i've never heard of a special delivery going missing in our office. Certainly nobody i work with would leave a special delivery on a doorstep or sign for it themselves. It's simply not worth losing your job over :cuckoo:
SD's travel seperate to bulk mail and have to be bar code scanned at every stage. In our delivery office we have to sign them out in the morning and we have to sign them back in if we couldn't deliver them and had to leave a card. We also have to phone in by 1pm if we are still out on delivery with an undelivered SD so that the guaranteed online tracking can be updated.

Some of the delivery offices that people are mentioning in this thread sound pretty slack to me :shake:
 
Every honest postie should be lobbying their employers to tighten up on this service. If I pay for RM/special delivery I want to know that the RM procedures are being adhered to. Here Kryptix is claiming he has never received the lens.

Les has refunded the money so at this stage he is out of pocket. If suddenly the RM pops up and says its been signed for and they have proof they will not be compensating. Will Kryptix then hand the money back to Les, I doubt it.

Les will then show this thread to the RM and the postie will be dismissed because he will have signed a contract to say he will follow procedures.

Potentially Kryptix could walk away without loss, Les will lose the value of the lens and a postie will lose his job, all because the procedure HAS been twisted and made a mockery of.

Of cause all of this is hyperthetical and I am sure everyone will come out of it smelling of roses

He hasn't received the lens-I can track the lens through RM's tracking system, so if it had been delivered, it would show in the system


Yes, I'm 100% sure he will, there is always risks with issues such as this, but I'm comfortable with how it's gone so far, and Kryptix's involvement.

And I do appreciate your points are 'hypothetical'
 
In my 5 years as a postie i've never heard of a special delivery going missing in our office. Certainly nobody i work with would leave a special delivery on a doorstep or sign for it themselves. It's simply not worth losing your job over :cuckoo:
SD's travel seperate to bulk mail and have to be bar code scanned at every stage. In our delivery office we have to sign them out in the morning and we have to sign them back in if we couldn't deliver them and had to leave a card. We also have to phone in by 1pm if we are still out on delivery with an undelivered SD so that the guaranteed online tracking can be updated.

Some of the delivery offices that people are mentioning in this thread sound pretty slack to me :shake:


That's a fair point, and to give Royal Mail it's due, this is the first time RM has 'lost' an item, over the years I've sent and received numerous items within the UK and the USA without any problem.

I'm just grateful that RMSD gives you that extra bit of protection (hopefully)
 
My comments were not targetted at either yourself or Kryptix Les, more at the RM management. I had problems with one postie at a previous address who would simply sign for recorded delivery items himself and then push them through our letter box.

I sent myself a recorded delivery letter and then claimed I had not received it even though as usual the postie had signed and pushed it through the letter box. He soon started knocking on the door!
 
and to give Royal Mail it's due, this is the first time RM has 'lost' an item, over the years I've sent and received numerous items within the UK and the USA without any problem.
Same here BTW. This is the first time anything was lost, even non-recorded items have always arrived safely!
 
It came today at 9am apparently! My sister signed for it and left it on the side but I only just got told it was for me... I thought it was a random box!
 
It came today at 9am apparently! My sister signed for it and left it on the side but I only just got told it was for me... I thought it was a random box!

At least it has turned up-the RM tracking system confirms this+a copy of the signature of the person who received the parcel is online.

Although Kryptix mentioned the box was damaged (the lens box was bubble wrapped inside another box), and the focus ring appears 'gritty'.

So the saga possibly continues.

I will be claiming the cost of postage back from Royal Mail (£6.70), which I've already paid to Kryptix since he had the delay.(seems such a small recompense for all the hassle)

Kryptix will repay me the price of the lens.

I'll provide any evidence/support to Kryptix if he wants to claim against RM for a damaged item.
 
I'll provide any evidence/support to Kryptix if he wants to claim against RM for a damaged item.
He can't. Only the sender can lodge a claim.
 
He can't. Only the sender can lodge a claim.

That's factually incorrect, please check the RM's website for confirmation.

And it doesn't make sense, how could I (as the sender) claim for a damaged item when I don't have the damaged item and/or can't provide evidence of the damage-it would be ridiculous for kryptix to send me the damaged packing (an empty box) just so I could make the claim.

I was prepared to go through the claims process if the item had been lost, although it could have been the sender or recipient who initiates this process.
 
The contract is between the sender and Royal Fail. Only the sender can instigate a claim against them.
 
The contract is between the sender and Royal Fail. Only the sender can instigate a claim against them.


And from the RM's terms and conditions

The sender or the recipient may both claim for a damaged item but only one will be paid compensation.
 
I'm a postie, you should have no problems claiming for the missing item.
Special Deliveries are the most important thing we deliver, if one goes missing then its a big deal and not to be taken lightly.

I personally would never sign for a special and post it through somebodys door, unless it was a member of my family or a very close friend.
There have been incidents where postmen have had problems by doing such things.
 
And from the RM's terms and conditions

The sender or the recipient may both claim for a damaged item but only one will be paid compensation.

That must be a recent change as when I/we have had to claim in the past, they would only deal with the sender.

Their first line of defence will be that it wasn't packaged adequately. If it was damaged in transit then, by definition, the packaging wasn't up to the job. And I think there may be an issue with the fact that glass was insured. I think that's an exclusion. How can you show that a gritty focus ring was caused by the Royal Mail?
 
Their first line of defence will be that it wasn't packaged adequately. If it was damaged in transit then, by definition, the packaging wasn't up to the job. And I think there may be an issue with the fact that glass was insured. I think that's an exclusion. How can you show that a gritty focus ring was caused by the Royal Mail?


I followed (as I always do) the RM's recommendations regarding cameras/lenses i.e. Surround in a minimum of 50mm/5cm of cushion material and place in a rigid container.

The lens was in it's original rigid box with the styrofoam inserts, and the box was placed in another rigid box with bubblewrap between the two.

I'm sure Kryptix would be able to provide this 'evidence' in the event of a claim.

Lenses come under recommendations for cameras/projectors, and even if they considered the item under 'Fragile items' then the requirements are still met-with the Styrofoam/bubble wrap providing the required ' 50mm cushion material.
 
Well I left the box on the side last night and when I woke up it was already torn up by my nan. It's not as if it was intentional I lets be honest, I could damage the box myself if I was trying to pull a fast one. There was two dented corners as if it was dropped more than once, and a hole through to side of that packaging into the actual box meaning you could see the lens from the outside. On first thoughts I thought everythin was fine, but the manual focus is very 'gritty' like no other focus I've felt before. Now for all I know it's just a problem starting to occur so I'm reluctant to continue as normal. It is scary buying a 2nd hand lens and when it arrives damaged several days after it was meant to it is worrying. Before I paid I did say I'd like the option to return the lens if I'm not happy with it, and I think this is a fairly certain thing not to be happy about when buying a 2nd hand lens. I also don't like it that the whole claiming has been chucked over to me as soon as possibe. I wasn't the one who took use contract out and I know if I was the sender I'd deal with it all -- I'd feel harsh not to, even more so considering I was prepared to deal with the initial claim. I do like the lens and it may be fine, but it's a risk and I don't know why I should when I could just buy another 2nd hand lens. If the price was cheaper then I'd be tempted but I can't see the seller wanting to do that since it wasn't like that when he posted it, or at least that's what he said or that's his opinion -- you never know, we both may view the focusing issue differently, but like I said, I've used several lenses and they haven't felt nothing like this. It's almost as if sand or something has got into the focusing ring.

What would you all do it my position?
 
That's factually incorrect, please check the RM's website for confirmation.
Hmm, my mistake - they've changed that at some point as it certainly used to be only the sender who could claim.
And it doesn't make sense, how could I (as the sender) claim for a damaged item when I don't have the damaged item and/or can't provide evidence of the damage-it would be ridiculous for kryptix to send me the damaged packing (an empty box) just so I could make the claim.
It makes perfect sense. Only the sender has any form of contract with the Royal Mail for delivery of the item. If they're now allowing the receiver to lodge the claim then fair enough but they're under no legal obligation to do so.

Note that I said "lodge the claim". I wasn't proposing that the goods would have to be returned to you, nor than Royal Mail couldn't contact the recipient to obtain information, merely that the initial claim would have to be made by the sender, who has the contract with them. They appear to have relaxed this requirement for convenience.
 
Well I never mentioned it, I just said it had arrived. He decided to bring it up so there's no problem with me continuing it...
 
What would you all do it my position?
Totally agree with fabs here, how about you actually discuss this privately with Les rather than asking the rest of us and criticising him in a public forum?

TBH, if you've received something which has been delayed and arrived damaged then why on earth did you allow someone to destroy the packaging? Preserving this for RM's inspection is obvious.

Regardless of who lodges the claim, RM will want to inspect the packaging and, if you can't present it to them, you could have trouble getting them to pay out compensation. In such a circumstance, would it be reasonable to expect the vendor to refund you when your destruction of the packaging resulted in any claim being refused?
 
Well I never mentioned it, I just said it had arrived. He decided to bring it up so there's no problem with me continuing it...

Read your post again Luke. Les mentioned that there was an issue with the focusing ring but you post goes into thisngs that should be discussed privately with him.
 
Well I never mentioned it, I just said it had arrived. He decided to bring it up so there's no problem with me continuing it...
What!?

All Les said was that he was prepared to cooperate and provide any info needed if you lodged a claim with RM, to which some of us replied (incorrectly as it turns out) that he'd have to lodge the claim.

Discussing the procedures for lodging claims with RM is somewhat different to your post, which contains open criticism of Les, firstly for "chucking" the claim into your hands and then questioning his sincerity in claiming the item was fine when despatched!
 
Well I left the box on the side last night and when I woke up it was already torn up by my nan. It's not as if it was intentional I lets be honest, I could damage the box myself if I was trying to pull a fast one. There was two dented corners as if it was dropped more than once, and a hole through to side of that packaging into the actual box meaning you could see the lens from the outside. On first thoughts I thought everythin was fine, but the manual focus is very 'gritty' like no other focus I've felt before. Now for all I know it's just a problem starting to occur so I'm reluctant to continue as normal. It is scary buying a 2nd hand lens and when it arrives damaged several days after it was meant to it is worrying. Before I paid I did say I'd like the option to return the lens if I'm not happy with it, and I think this is a fairly certain thing not to be happy about when buying a 2nd hand lens. I also don't like it that the whole claiming has been chucked over to me as soon as possibe. I wasn't the one who took use contract out and I know if I was the sender I'd deal with it all -- I'd feel harsh not to, even more so considering I was prepared to deal with the initial claim. I do like the lens and it may be fine, but it's a risk and I don't know why I should when I could just buy another 2nd hand lens. If the price was cheaper then I'd be tempted but I can't see the seller wanting to do that since it wasn't like that when he posted it, or at least that's what he said or that's his opinion -- you never know, we both may view the focusing issue differently, but like I said, I've used several lenses and they haven't felt nothing like this. It's almost as if sand or something has got into the focusing ring.

What would you all do it my position?

As mentioned, this really needs taking out of a public forum, although I need to respond to one or two of your points.

You (or someone on your behalf) signed for the lens, therefore legally it is your property. If the box was damaged so much, then you should not have accepted it.

If the lens has been damaged then I will provide any evidence that's needed in support of your claim.

I am not just chucking the whole claiming thing over to you at the first opportunity, as mentioned previously, I was prepared to go through the whole claim process if the lens was lost.

From a purely practical point of view, to make a claim you need to provide the packaging and/or the item, only you can do that.

In respect of you saying that you wanted the option of returning the lens if you were not happy with it, that is not something that we agreed, with pm's that confirm this.

I don't like your inferences that I may be not telling the truth, I have bought and sold a number of items on this forum (and others) and have always tried to be honest and upfront with any items transacted.

If I said the lens was in perfect condition when I posted it, then it was in perfect condition.

I did not need to re-pay the cost of the lens pending it being sorted, but I did, do you honestly think that if I was going to pull a fast one I would have done this?

I didn't need to refund you the postal charges before I claimed them back-but I did.
 
I would not concern yourself over how you appear to the forum Les. Anyone with at least a once of brain power will recognise that a man who refunds someone immediately because another, in this instance the RM has failed in its duty is 100% honest.

stew
 
Why is none of this a surprise? :shake:

Probably best to get this thread closed and deal with the matter privately.....
 
For my 2 pence, if the package had been that badly damaged i would have at least taken a picture of it for some sort of evidence, and definately would have kept it. Its unfortunate its happened but now its up to Royal Mail i suppose.
 
Les your reputation remains intact

Kryptic, you really should deal with this in private, you should also have taken a picture of the packaging and made note on the reciept that it was damaged.

this thread has run its course, Kryptix needs to give Les his money and then he needs to get intouch with royal mail.
 
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