buckas said:have found ubyu on the net recently, really want to give them a go - have got their sourcebook, any else bought photobooks from these?
I'm waiting for a book from them. They have had a few problems getting it to me and it's about 3 weeks late. It should be delivered tomorrow. Apparently their machine broke and then there were printing problems. In compensation I'm meant to now be getting 2 books. I will let you know what it's like when it turns up.
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It wasn't Blurb it was UBYU. Its wasn't ever going to be a full proffesional album it was a low budget wedding book for the wifes cousin but the quality was shocking.
kelack said:I know, I was replying to the OP before I realised the post had moved on
Hi Simon
My names Dean and I work at ubyu - I wanted to make contact with you personally to address the issues youve had with us.
First let me thank you for your patience. Yes, were in beta, but having taken the time to read your correspondence with us, I would have felt extremely frustrated indeed had I experienced what you experienced in trying to get a great quality book for your client from us. Having to apologise to your client on numerous occasions must have been very embarrassing especially as the book was no doubt intended as a chronicle of their special day for which Im certain they were paying very good money. For this I sincerely apologise.
I think I owe you some further explanation:
Your first book was bound by our previous binding partner, who we felt did not meet our standards. We moved to a better partnership for your next book but in this case the printed a book came back to us with slight scratches to the leading pages. Another unfortunate challenge which, of course is not your fault. But I want you to have all the facts.
It was never my intention that you would experience these growing pains which is why we did everything we could to try and make good. I accept that those attempts may not have been good enough.
Let me assure you of this: were going to do better. Were a little company. But little doesnt have to be shorthand for bad service. Actually its being small that we think gives us a competitive advantage.
What we want you to experience with us is not just a better quality of book, and exceptional finishes you cant get elsewhere, but a different kind of experience in dealing with us.
Needless to say your experience was poor. I know that issuing reprints and refunds have likely gone some way to restoring some faith in us, but not entirely.
So Id like to make a suggestion, if youre agreeable? Could you send us your next project and we will print it free of charge. Im going to personally handle this to make sure that you are as happy as you can possibly be.
If you wish to get in contact, please do PM me via my profile.
Sincerely
Dean Pluthero
Hi Simon
My names Dean and I work at ubyu - I wanted to make contact with you personally to address the issues youve had with us.
First let me thank you for your patience. Yes, were in beta, but having taken the time to read your correspondence with us, I would have felt extremely frustrated indeed had I experienced what you experienced in trying to get a great quality book for your client from us. Having to apologise to your client on numerous occasions must have been very embarrassing especially as the book was no doubt intended as a chronicle of their special day for which Im certain they were paying very good money. For this I sincerely apologise.
I think I owe you some further explanation:
Your first book was bound by our previous binding partner, who we felt did not meet our standards. We moved to a better partnership for your next book but in this case the printed a book came back to us with slight scratches to the leading pages. Another unfortunate challenge which, of course is not your fault. But I want you to have all the facts.
It was never my intention that you would experience these growing pains which is why we did everything we could to try and make good. I accept that those attempts may not have been good enough.
Let me assure you of this: were going to do better. Were a little company. But little doesnt have to be shorthand for bad service. Actually its being small that we think gives us a competitive advantage.
What we want you to experience with us is not just a better quality of book, and exceptional finishes you cant get elsewhere, but a different kind of experience in dealing with us.
Needless to say your experience was poor. I know that issuing reprints and refunds have likely gone some way to restoring some faith in us, but not entirely.
So Id like to make a suggestion, if youre agreeable? Could you send us your next project and we will print it free of charge. Im going to personally handle this to make sure that you are as happy as you can possibly be.
If you wish to get in contact, please do PM me via my profile.
Sincerely
Dean Pluthero
Best introduction post I've ever read![]()