Nikon warranty+update A1 service from grays+now city link have lost my camera

[straycat]

as i have learn to my cost

even if you have one

you need proof of purchase dated, stamped etc. [even if its registerd with them and they know it is]

the guarantee card and it needs to be from a uk dealer or the wont touch it

in the secound year you need the paperwork from homeserve [they dont tell you this and they never sent it to me so i didint have any,despite registering in the manner nikon uk said]

you need to photograph your camera or at least get a credible witness before you send it of [or as happened to me they say there is damage that wasnt there when you sent it,i wont know untill i see it. as they wont send me a photo of alleged damage]

dont expect home serve or nikon uk to answer phones and the emails they send you cant reply to.

they may say they will fast track and inform you [again they did for me] they wont,unless maybe your a big client.

its best to send it to the retailer you bought it from and let them send it to nikon[advice from tradeing standards]
i didnt as i belived nikon uk,thankfully grays stepped in after i sent it [they had offered to send it in for me i should of listened]

do expect them to make excuses and try to get out of everything with the old secound hand car dealers mantra "its fair wear a tear sir they all do that"

the other thing i have learnt is saving £50,£100 or whatever is not as important as buying from a good dealer.

mine came from grays of westminster and they are helping me through this nighmare and i am so grateful i did.

all these people who quote cheaper prices from ebay and dodgy grey import sellars etc. good luck with your warranty.

its not transferable either in anyway so take that into consideration when you buy S/H

my conclusion nikon uk dont care and the warranty is practically useless

 

[Flash In The Pan]

as i have learn to my cost

even if you have one

you need proof of purchase dated, stamped etc. [even if its registerd with them and they know it is]

the guarantee card and it needs to be from a uk dealer or the wont touch it

in the secound year you need the paperwork from homeserve [they dont tell you this and they never sent it to me so i didint have any,despite registering in the manner nikon uk said]

you need to photograph your camera or at least get a credible witness before you send it of [or as happened to me they say there is damage that wasnt there when you sent it,i wont know untill i see it. as they wont send me a photo of alleged damage]

dont expect home serve or nikon uk to answer phones and the emails they send you cant reply to.

they may say they will fast track and inform you [again they did for me] they wont,unless maybe your a big client.

its best to send it to the retailer you bought it from and let them send it to nikon[advice from tradeing standards]
i didnt as i belived nikon uk,thankfully grays stepped in after i sent it [they had offered to send it in for me i should of listened]

do expect them to make excuses and try to get out of everything with the old secound hand car dealers mantra "its fair wear a tear sir they all do that"

the other thing i have learnt is saving £50,£100 or whatever is not as important as buying from a good dealer.

mine came from grays of westminster and they are helping me through this nighmare and i am so grateful i did.

all these people who quote cheaper prices from ebay and dodgy grey import sellars etc. good luck with your warranty.

its not transferable either in anyway so take that into consideration when you buy S/H

my conclusion nikon uk dont care and the warranty is practically useless

Most of that is standard stuff that Nikon make clear on their website. Warranties in general a waste of time though, how do you think Kia get away with offering a 7-year one? It's not that their cars are any better than anyone elses, they just know that anything that's likely to go after the first 1-2 years can be classed as fair wear and tear....

 

[PsiFox]

It is always the bad news that gets bandied around.

No company is perfect and mistakes happen

all these people who quote cheaper prices from eBay and dodgy grey import sellars etc. good luck with your warranty. its not transferable either in anyway so take that into consideration when you buy S/H

That is not a problem or an issue simply company policy. Buyers choice.

 

[straycat]

its not a mistake when you phone 30 times [dont answer] and they break promises

nor is it a mistake when they say your camera has a dent and blame you,its dishonest.

nor is it a mistake when they wont send ma a photo of alleged dent they have quite a few cameras you know!

 

[noneforit]

Ive always been wary of Warranties to be honest.

My Samsung TV has an issue after 9 months and Samsung came out and replaced it free of charge so was very happy but I wouldnt expect that of every company as they are all different. If Samsung had refused to fix it, it 'may' have accidently fallen off the wall and I would be putting in a call to my home insurance

My car Currently has an issue with the Clutch after 18k miles and Renault are refusing to fix it under warranty as its a 'wear and tear' part. I am currently logging a complaint as the clutch must be defective to have an issue after only 18k miles!!

Never assume that because you have a warranty, everything will be ok....

 

[PsiFox]

But from there point of view can you prove the dent wasn't there when you sent in the camera.

People are not always honest.

they have quite a few cameras you know!

Now as a business owner I tend to not put myself out when people are sarcastic. Many company employess feel the same as well and this can have a bearing on the level of customer service offered.

Anyway it is sorted and being fixed so not really any need to go off again as far as I can see

 

[keith_rg]

Makes me feel glad that when the on camera flash on my Olympus stopped a week before the 2 year warranty ran out they fixed with no questions asked . They did try to get it back to me before Christmas but they did not delight me on that part but it was repaired just before Christmas and delivered between Christmas and New Year which was within their original quote to me. So I have no complaints . It wasn't even bought in a good dealership - rushed purchase, no stock anywhere (just before Christmas :bonk so Curry's had my money.

 

[Flash In The Pan]

I am currently logging a complaint as the clutch must be defective to have an issue after only 18k miles!!

Not necessarily, clutch wear can be caused by poor driving. I'm not saying that's true in your case, but it is feasible. The only way you'd really have a case is if you can cite a number of documented cases of clutches in the same model of car going at similar mileages to yours.

 

[AliB]

I bought mine from abroad and I know it means that the warranties are as much use as a choccie fire guard.

I simply decided to buy MACK warrranties for mine. A three year international "back to Nikon" warranty is £69. Simples. Oh and that is on top of the Nikon one year international so I'm actually covered for 4.

 

[noneforit]

Not necessarily, clutch wear can be caused by poor driving. I'm not saying that's true in your case, but it is feasible. The only way you'd really have a case is if you can cite a number of documented cases of clutches in the same model of car going at similar mileages to yours.

I do agree with you and can see that they have an arguable case but I drive well and have only ridden the clutch on the odd occasion. The clutch isnt slipping, it judders so I suspect its a defective part as opposed to worn plates, hence the complaint

 

[TheNissanMan]

Unfortunately with clutches it is a wear and tear part and failure can be caused by a number of factors, riding the clutch, aggresive starts, towing, too much weight in the car etc...

In the warranty book it will state the clutch is not covered by the warranty from new...

 

[simonfw]

Ali B

Can I ask where you got your Mack warranties from

 

[justinitus]

My car Currently has an issue with the Clutch after 18k miles and Renault are refusing to fix it under warranty as its a 'wear and tear' part. I am currently logging a complaint as the clutch must be defective to have an issue after only 18k miles!!

Am sorry to hear that - Renault in my opinion are rubbish when it comes to customer service. I had a brand new Laguna a few years back and straight from new the drivers Xenon headlight would periodically turn off. Renault claimed it wasn't a safety issue and wouldn't do any more than replace the bulb unit - which didn't cure it. It only got sorted when I returned the car to the dealership with a solicitors letter rejecting the car as unfit.

Hope you get end up getting sorted with Nikon

 

[straycat]

I bought mine from abroad and I know it means that the warranties are as much use as a choccie fire guard.

I simply decided to buy MACK warrranties for mine. A three year international "back to Nikon" warranty is £69. Simples. Oh and that is on top of the Nikon one year international so I'm actually covered for 4.

thats intersting what are these and where can i get one i had asked shops about 3rd party warrantys and no one knew

 

[straycat]

But from there point of view can you prove the dent wasn't there when you sent in the camera.

People are not always honest.



Now as a business owner I tend to not put myself out when people are sarcastic. Many company employess feel the same as well and this can have a bearing on the level of customer service offered.

Anyway it is sorted and being fixed so not really any need to go off again as far as I can see

my point was why wont they send me a photo of it after promising they would and its there buisness cameras so whats the excuse they havent got one?

and i am not going of but trying to give people a heads up so they can try and avoid the pitfalls

to be honest i would be reluctant to use your buisness when you sympathise with nikons bad service and find it acceptable....:shrug:

 

[Viewfinder]

Good advice there. I received a warranty renewal in the post 9 months into my 2 year warranty saying it was up for renewal. I rang Nikon up and they said it was a mistake but if I emailed them a copy of the invoice/receipt proving the purchase date, they would rectify the problem with Homeserve.
Few weeks later, Homeserve sent me some new warranty documents showing the correct dates. I'm always wary of warranties anyway as I'm sure most sales people get commission for selling extended warranties, but I certainly expect Nikon to honour their 2 year warranty regardless of what it may be worth!

 

[POAH]

sale of goods act is a good one - an item should be fit for purpose so a clutch should last longer than 18 months unless you drive in such away to cause damage. The repair or replacment falls to the retailer not the manufactuer

Ive always been wary of Warranties to be honest.

My Samsung TV has an issue after 9 months and Samsung came out and replaced it free of charge so was very happy but I wouldnt expect that of every company as they are all different. If Samsung had refused to fix it, it 'may' have accidently fallen off the wall and I would be putting in a call to my home insurance

My car Currently has an issue with the Clutch after 18k miles and Renault are refusing to fix it under warranty as its a 'wear and tear' part. I am currently logging a complaint as the clutch must be defective to have an issue after only 18k miles!!

Never assume that because you have a warranty, everything will be ok....

 

[Davec223]

my point was why wont they send me a photo of it after promising they would and its there buisness cameras so whats the excuse they havent got one?

and i am not going of but trying to give people a heads up so they can try and avoid the pitfalls

to be honest i would be reluctant to use your buisness when you sympathise with nikons bad service and find it acceptable....:shrug:

Sorry, I am with Mark on this one, you have no way of proving the dent was not there when sent in, having work in retail/sales all my working life you would be supprised what people will try on. I have had photocopies of sales invoices where dates had been changed, customers trying to bully for what they want. All of it makes you less inclinded to help. While you can have pleasant customers who have a problem and you are far mire likely to help them.0

I can understand your frustration, but, I can also understand Nikons POV, you may find that whoever agreed to send you a picture has been told that they do not do this as everyone would then be requesting photos of there camera when it arrives/ leaves them, this would be a job on it's own and thus would have to be past on to the end user, possibly with increased retail prices.

As for having a go at marks business was that really called for, I psrsonnally think not. If this is the way you dealt with Nikon, then maybe this is why you have had some problems.:shrug: All I can say is when I have dealt with them, I have had no issues at all, phones answered, emails answered. I can only say how I have found them.

Anyway good luck and I hope it is all sorted out for you.

 

[straycat]

there you go assuming customers are liers which says more about you than me,i dont lie.

its not hard to understand, when i sent it in it wasnt dented

they now say it is, i have asked for proof and want to see it.
he then said it was a minor mark so i said not a dent then he wouldnt commit.
but promised to send me a photo of it and he hasnt so whos wrong here and whos lieing?

i have heard a lot of tales about the poor service from the service centre and other damage caused by them, then denying.

you see it wouldnt cross my mine they would do this i expect people to be honest. so i never took photos of my camera.

can you send me the email address they respond to as i cant find one

 

[straycat]

so eay to find these.....

Hello there, I would like to file a complaint against Nikon UK Service Centre.

I called them and they asked me to send the complaints to them, but I don’t trust them so do you know any number or e-mail address we can contact regard that?

My story:
Nikon recalled number of D5000 cameras for a fault happens when the battery is fully charged prevents it from starting up.

My camera had no fault but to be in the safe side, I took it to them. They kept there for 3 weeks and later they told me it will finish by Monday. Monday has come and no word from them. I contacted them and they said Oh... no one contacted you?! Well it will be finished in two days.

After two days they sent me an e-mail saying it’s been repaired and an invoice has been issued for it.

I called them and made an appointment for three days later as I don’t want it be sent by post so I would collect it from their centre.

It happened I passed by them in the next day, so I asked for my camera, but they said sorry; it's been dispatched to your home address.

What the hell!!! I told you not to, I told them that I have an appointment on Friday to pick it up. They searched the system and said sorry, your appointment is not recorded!!!

 

[straycat]

happens in america as well

Just got off the phone with Nikon. I sent in a D200 DSLR for sensor cleaning. I called ahead of time and was told the cleaning would cost $30 and take 7 days. I next day aired the camera to them.

I call today to check status. Was told the bill was $250, that a "B2" level repair was estimated. I asked what was wrong with the camera.

I was told, "I cannot tell what is wrong with it. The tech dept says how much it will cost, and then we send a letter to you with the total for repair."

I stated the camera didn't need repair, I sent it in for sensor cleaning and it would be $30.

Then I was told the extra money may be because of a battery recall.



Then I was told $200 of the total was to "open it up and look at it."

When I said I wasn't going to pay for something that he couldn't even tell me was wrong, I was told this: "It's like this car I had one time... the mechanics told me how much it'd cost but couldn't tell me what was wrong with the car."

I told him he got screwed.

So after 20 minutes of insisting that I shouldn't have to pay to have a camera repaired that was sent in with no damage, let alone they couldn't even tell me what "damage" they'd found, I was told this:

"We will send your camera back to the tech dept and have another estimate given to just have it cleaned." (when I attached a huge note to the camera saying JUST CLEAN IT).

Now I have to wait for another 7-10 day estimate cycle, and sit here and WONDER what they will say next time.

I am never buying a Nikon camera again, based on this. Just wanted to let all of you know who are shopping DSLRs.

Dave

 

[noneforit]

As frustrated as you are, politeless is the best way to deal with this.
As mentioned above, people are less inclined to help if you go in all guns blazing.
Some companies are bad at customer service and a complaint is the only way to get anywhere, it happens.
No point getting worked up as it will achive nothing

Make sure your complaint does not contain any swearing and is an acurate representation of what happened. Give them a chance to reply to the complaint and then go from there.

 

[Davec223]

I never assume anyone is lying, all I said was some of the things that customers had tried on with me.

I am not saying that you are a liar, again unfortunately there are plenty of people who do try it on.

I would also be looking to claim on the couriers/ royal mails insurance as is it not highly probable that it was damaged in transit.

See my above post for possible reason for nikon not sending photo.

Email address I used was the contact one on nikon's website.

If you still feel that they are not dealing with it in a satsfactory manor maybe write or email the MD, you may find that it is dealt with quickly in this way. I know you shouldn't have to but must be worth a try

 

[Davec223]

You can find examples of bad customer service for pretty much any company, people who get good service are not likely to post on the web what fantastic service they have had, while people who do not get the service level they should/expect are very quick to post on the web.

If your camera had been returned as you expected, would you have been posting a thread about it, if you are like 99.9% of people then I doubt it.

 

[straycat]

this was more to warn others about the pitfalls and i thought worth it, if it saved one member the hassle i have had.

you cant judge people on what others have done before my whole point is this is not a one of nikon uk have done it before.

you singulary ignore the fact they said they would contact me etc.read exactley what i said...please and open your mind

 

[PsiFox]

to be honest i would be reluctant to use your buisness when you sympathise with nikons bad service and find it acceptable....:shrug:

Ah love that may have to put it in my sig.

By the way at no point did i say I sympathise with Nikon or find it acceptable.

Fortunately I am in the lucky postion of choosing who I do business with

Unfortunately your replies do nothing to make me sympathise with your position. Fortunately I'm mature enough not to attack others and make myself look foolish.

Anyone can find a unhappy comment on any business on the internet .

As I said before you got a result let it go.

Right I'm off to bed for a pleasant nights sleep

 

[Arkady]

Never had a problem with Nikon - but then, everything that's ever gone wrong with mine has occcurred outside the warranty period anyway...

 

[cowasaki]

If you return your camera to your dealer it is THEIR job to sort these things out. That is why my D700 was bought from a UK pro dealer (Digital Depot who advertise on here). My daughters p&s camera which she uses at uni when she can't lug her DSLR about has just failed and I made one call and spoke to Stuart there who just said "pop it in the post" so off it goes today. No messing about whatsoever.

 

[straycat]

i cannot praise grays of wesminster enough
service of the highest standard

they have seen my camera though to being repaired not charged me and kept me updated at all times.

its where i will buy all my new nikon purcheses in the future,no price on peace of mind.

http://www.graysofwestminster.co.uk/welcome.php

so nikon have posted it out yesterday with city link to arrive today [as grays suggested i need it],

on the website it says due today.
so i asked if they had any idea what time it might arrive [after a very long wait on the phone]
they dont no where it is and seem to care less.
they think it might arrive on tuesday but cant tell me exactley where it is despite this being a track and trace next day service.

i cancelled everything today so i would be able to collect and use it over the weekend...thanks city link :thumbsdown:

 

[neil_g]

citylink are useless. fact.

i was expecting a graphics card to turn up before xmas, didnt arrive.. checked the tracking online and it had been signed for the previous night by our receptionist who then denied all knowledge.

turns out the driver had gone to deliver it after hours, not got anyone to open the door, signed for it himself in our receptionists name (forged signature), and then put it back in his van.

somehow he is still our regular driver despite the sender lodging a complaint.

 

[Arkady]

Don't you just love it when that happens...:thumbsdown:

 

[david357]

ah, so you finish your rant at Nikon with a rant at Citylink! By the way, if your parcel was sent by track and trace, if you have the reference, you can track it yourself, unless it is already on a vehicle for delivery.
I like others on this forum have on occasion to deal with complaints, and while my comment is in no way aimed at you, I can vouch (and prove) that customers DO sometimes try it on - increasingly so of late it would seem.
I also have dealt with Nikon's after sales team, and cannot praise them highly enough - people with a professional attitude who deliver the service, and nice guys too.
I treat everyone, customer or supplier, in the same way as I like to be treated myself, and politeness and diplomacy go a long way. Even if I have to make a complaint, I treat the people with respect (as everyone makes mistakes!), then issues are always dealt with quickly and efficiently.
I hope you receive your camera back today, good luck.

 

[Flash In The Pan]

sale of goods act is a good one - an item should be fit for purpose so a clutch should last longer than 18 months unless you drive in such away to cause damage. The repair or replacment falls to the retailer not the manufactuer

A clutch is a "consumable" -an item that receives wear every time it is used, so there is no way that the manufacturer or retailer could guarantee that one would last 18 months, as it's life expectancy depends more on the amount of use (and the "quality" of that use) it receives, rather than the timeframe involved.

If it was purely a time-based guarantee then you'd be able to double-shift a taxi, cover 200k in it in 18 months and demand a new clutch, a new gearbox or any other part under warranty.

 

[Arkady]

A clutch is a "consumable" -an item that receives wear every time it is used, so there is no way that the manufacturer or retailer could guarantee that one would last 18 months, as it's life expectancy depends more on the amount of use (and the "quality" of that use) it receives, rather than the timeframe involved.

If it was purely a time-based guarantee then you'd be able to double-shift a taxi, cover 200k in it in 18 months and demand a new clutch, a new gearbox or any other part under warranty.

My Brother's old Boss once bought himself a Ferrari as a present to himself after a good year back in the late 80's - can't recall which model though.
After a few months he noticed gear changes getting progressively difficult, so he took it back to the dealer where the smartly-overalled senior mechanic came out to look at it.
After listening to him describe the problem, he merely looked at the odomiter.
"Sir needs a new clutch" he declared.
"What!? I've only had it six months!"
"And Sir has driven 5,000 miles in that six months - the hand-made Ferrari Racing Clutch that Sir has installed in this particular model will require replacement after that amount of mileage, if not sooner"...
"and...?"
"£5,000 of your very English pounds, sir, unless sir would like to pay in Guineas..." This was Mayfair as my Brother recounts the tale...

He had the clutch replaced and never went to collect it, instructing them to sell it instead.

 

[Coldeh]

My car Currently has an issue with the Clutch after 18k miles and Renault are refusing to fix it under warranty as its a 'wear and tear' part. I am currently logging a complaint as the clutch must be defective to have an issue after only 18k miles!!

Never assume that because you have a warranty, everything will be ok....

I am having exactly the same problem, except my clutch went after less than 4k miles, spoke to the mechanic when I took it to the garage and he said it was defective, do the shop I bought it from want to take it back? No . Looks like this one is going to be a Trading Standards job, which makes me so happy that the UK have such tight consumer laws.

Unfortunately with clutches it is a wear and tear part and failure can be caused by a number of factors, riding the clutch, aggresive starts, towing, too much weight in the car etc...

In the warranty book it will state the clutch is not covered by the warranty from new...

Companies can exclude anything they want from their warranties, it doesn't mean they are any less liable to replace or repair the item when it comes to UK law. Under the Consumer Act anything you buy must last a reasonable amount of time, even if it's a wear and tear object. Obviously reasonable is open to interpretation, a clutch should reasonably last many thousands of miles, a pencil eraser on the other hand may last a month or two under constant use, which would be reasonable.

 

[straycat]

ah, so you finish your rant at Nikon with a rant at Citylink! By the way, if your parcel was sent by track and trace, if you have the reference, you can track it yourself, unless it is already on a vehicle for delivery.
I like others on this forum have on occasion to deal with complaints, and while my comment is in no way aimed at you, I can vouch (and prove) that customers DO sometimes try it on - increasingly so of late it would seem.
I also have dealt with Nikon's after sales team, and cannot praise them highly enough - people with a professional attitude who deliver the service, and nice guys too.
I treat everyone, customer or supplier, in the same way as I like to be treated myself, and politeness and diplomacy go a long way. Even if I have to make a complaint, I treat the people with respect (as everyone makes mistakes!), then issues are always dealt with quickly and efficiently.
I hope you receive your camera back today, good luck.

citylink have lost it they dont know where and thats with track and trace

they think it maybe at one of 2 depots but they cant say for sure its a guess.

so its lost.i was willing to drive and get it but they can not tell me where it is nor when if ever i will get it.

i have phoned nikon again and again not one person will answer the phone accept the unhelpfull receptionists.

i have been put through to 10 different unanswered machines,city link will only take instuctions from nikon...:thumbsdown:

 

[Flash In The Pan]

Obviously reasonable is open to interpretation, a clutch should reasonably last many thousands of miles

It should, but I'd imagine it would be quite possible to burn out a clutch in 4k miles through negligence (again not saying that is true in your case), the onus would be on you to prove you didn't.

 

[Coldeh]

It should, but I'd imagine it would be quite possible to burn out a clutch in 4k miles through negligence (again not saying that is true in your case), the onus would be on you to prove you didn't.

Well fortunately the clutch hadn't actually burned out, but failed. There is a part of the clutch which should remain rigid throughout it's usage while the plates get burned away, well in the clutch that was removed from my car it was rather loose.

 

[PsiFox]

i have phoned nikon again and again not one person will answer the phone accept the unhelpfull receptionists.

Who do you expect to answer the phone?

 

[Flash In The Pan]

Well fortunately the clutch hadn't actually burned out, but failed. There is a part of the clutch which should remain rigid throughout it's usage while the plates get burned away, well in the clutch that was removed from my car it was rather loose.

That sounds like a manufaturing fault, so you would think it'd be covered. I all honesty car warranties are a joke, the only reason the likes of Kia can offer a 7-year one is that it excludes wear and tear and as 99% of failures can be put down to that then it's really worth no more than a 1 year warranty.