New modern car advancements ,likes and dislikes.

nilagin said:
just to add the internal motion sensors will only be on the Thatcham Category 1 alarm. Lock the car with a window open, then put your hand through the open window, if the alaem sounds you have the motion sensors, if not, you just have the standard alarm.
You may have global closing on the windows. Leave all windows open when getting out of the car. Press the remote lock button twice, but on the second press, keep it pressed for a few more seconds and the windows will close. The unlock button on the remote will work the same to open the windows, very handy for releasing hot air from the car, before you get in, if it's been sitting in the sun all day.
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andyred said:
I presume you still don't have your book - another option os look on their web site at your spec of car and it will / should tell you the spec included...
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Just looked up the spec on the ford website, it says the car is fitted with the, Thatcham Catergory 1 Alarm System. Going to read up on it now.
 
andyred said:
I presume you still don't have your book - another option os look on their web site at your spec of car and it will / should tell you the spec included...
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No still no owners manual, service book or any form of welcome pack. I have contacted ford customer services, and even spoken to the branch manager. seems they are printed in Belgium, and they are having problems at print at the moment. Well that is what ford staff have said. Customers services said they could not get hold of any paperwork for me, and they say has to be done via supplying dealer. They simply said, they will post it on, when it comes in.
 
jonbeeza said:
No still no owners manual, service book or any form of welcome pack. I have contacted ford customer services, and even spoken to the branch manager. seems they are printed in Belgium, and they are having problems at print at the moment. Well that is what ford staff have said. Customers services said they could not get hold of any paperwork for me, and they say has to be done via supplying dealer. They simply said, they will post it on, when it comes in.
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Any luck with them yet ?
 
andyred said:
Any luck with them yet ?
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I have been in three times, we have rung up about eight times. We have sent lots of emails, salesman simply says, when it comes in we will put it in the post. Have even emailed customer services five times, they tell us, take it up with the supplying dealer. Missus sent the salesman a text yesterday, he said he would ring us back, and tell us what is happening. He never rang us, we rang them after a few hours of waiting. They said he was not available, and they would leave a message to contact us. Not heard anything since.

We are now assuming, we are not going to get the manual, and paperwork. We have given up now :(. I am slowly figuring out the controls, touch screen needs a little more mastering.

We may get a surprise, and the Manual and paperwork, just may arrive in the post. Will update, if it does turn up...
 
Go in, sit down in the sales area and get them to print one off from the internet for you. Sure, you could do it yourself by why the bleep should you have to? Leave your car parked awkwardly...
 
Nod said:
Go in, sit down in the sales area and get them to print one off from the internet for you. Sure, you could do it yourself by why the bleep should you have to? Leave your car parked awkwardly...
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They said they would get the manual out to us, within a few days or so.
It is now three and a half weeks, and they still do not know anything. I have a feeling they are not bothered.

The salesman did look smarmy, and creepy. Just talking to him, I could tell he was a bullsh***er. Wherever my missus had been in the world, and every hobby she did, he had been there too, and he loved the same hobbies as her. He was even interested in how many children, and grand children she had. Building up to the deal, he had all the time in the world for her. But now, he could not give a toss.

I could read him like a book ( a manual perhaps ;) ) ..
 
Saturdays are a good time to be a PITA and they'll do whatever they can to get rid of you. Take the grandchildren in with you as well!
 
That's very poor, especially if you feel they're now not bothered - fair enough they might not have them and they might be struggling to get, but they really should be at least appearing to care...

Think as @Nod suggested, I'd go Saturday and really cause a bit of a stir, not that you've not got it, but the fact that there customer care, after only 3 weeks of owning a brand new car is diabolical, I'd also be saying what is it going to be like if there's a problem with car - are you going to get brushed off with the same very poor service (which hopefully you won't as it will be the service department you'll be dealing with) and no return to your calls...

Hope you do get it sorted, it's really the principal of the matter ...
 
Nod said:
Saturdays are a good time to be a PITA and they'll do whatever they can to get rid of you. Take the grandchildren in with you as well!
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Hmm, grand children sausage rolls and colouring books, it could work :).
 
andyred said:
That's very poor, especially if you feel they're now not bothered - fair enough they might not have them and they might be struggling to get, but they really should be at least appearing to care...

Think as @Nod suggested, I'd go Saturday and really cause a bit of a stir, not that you've not got it, but the fact that there customer care, after only 3 weeks of owning a brand new car is diabolical, I'd also be saying what is it going to be like if there's a problem with car - are you going to get brushed off with the same very poor service (which hopefully you won't as it will be the service department you'll be dealing with) and no return to your calls...

Hope you do get it sorted, it's really the principal of the matter ...
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At least when it comes to servicing etc he will have the choice of any Ford dealer, there's loads of them after all.
 
andyred said:
That's very poor, especially if you feel they're now not bothered - fair enough they might not have them and they might be struggling to get, but they really should be at least appearing to care...

Think as @Nod suggested, I'd go Saturday and really cause a bit of a stir, not that you've not got it, but the fact that there customer care, after only 3 weeks of owning a brand new car is diabolical, I'd also be saying what is it going to be like if there's a problem with car - are you going to get brushed off with the same very poor service (which hopefully you won't as it will be the service department you'll be dealing with) and no return to your calls...

Hope you do get it sorted, it's really the principal of the matter ...
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Already thought that, haven't even got a service book to be stamped :(.
 
Anyway on a good note, the car is running great and it is fun to drive. Been on a few little trips in it, and it does have a good music system, music sounds great in it.
 
Service book may be electronic anyway. Still crap after sales. Causing a small scene on a Saturday is definitely a fun way to deal with the frustration.
 
srichards said:
Service book may be electronic anyway. Still crap after sales. Causing a small scene on a Saturday is definitely a fun way to deal with the frustration.
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Thing is, we do not want to come across as chavs. Probably give them another week or so, and prompt them again. But I have sort of given up..
 
jonbeeza said:
Thing is, we do not want to come across as chavs. Probably give them another week or so, and prompt them again. But I have sort of given up..
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Sorry if I missed whether this was a main dealer group site or an independent but if you can get the name and contact details of the " dealer principal " plus the CEO and /or Sales Director. Then email them with a deadline stating that you will seek redress from the SMMT and other trade bodies.......let alone trading standards anr not forgetting the local press.

In other words let the highest level of management know you have been treated shabbily!

Edit ~ or perhaps take the matter up with Ford UK Customer Services number on this pagehttp://www.ford.co.uk/Footer/ContactUs

Edit2~ this forum thread though old mentions how to contact Ford Customer Relations. http://www.detailingworld.co.uk/forum/showthread.php?t=77464
 
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Box Brownie said:
Sorry if I missed whether this was a main dealer group site or an independent but if you can get the name and contact details of the " dealer principal " plus the CEO and /or Sales Director. Then email them with a deadline stating that you will seek redress from the SMMT and other trade bodies.......let alone trading standards anr not forgetting the local press.

In other words let the highest level of management know you have been treated shabbily!

Edit ~ or perhaps take the matter up with Ford UK Customer Services number on this pagehttp://www.ford.co.uk/Footer/ContactUs

Edit2~ this forum thread though old mentions how to contact Ford Customer Relations. http://www.detailingworld.co.uk/forum/showthread.php?t=77464
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We did contact them, they simply provided two links, one was to download a copy, while the was a link to purchase a copy. We did get in contact with the above again, saying we should not have to download or purchase something, that should have come with the new car. They simply told us, we need to take it up with the supplying dealer.
 
jonbeeza said:
We did contact them, they simply provided two links, one was to download a copy, while the was a link to purchase a copy. We did get in contact with the above again, saying we should not have to download or purchase something, that should have come with the new car. They simply told us, we need to take it up with the supplying dealer.
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Oh! a pity they were not prepared to "own the problem" enough to satisfy a customer. Perhaps my first suggestion of escalating it with the dealer hierarchy might work. In regard to newspapers the Honest John column in the Telegraph could be worth writing to?
 
Was it just the manual missing or the whole 'owners pack'? There was a time that the service book had the vehicle identity data sticker in it which though of course could get lost by any future owner but to never exist to start with might be seen as fishy!
 
I'm interested in hearing if this is the dealers fault or Ford themselves. It could affect my next purchase.
 
Box Brownie said:
Was it just the manual missing or the whole 'owners pack'? There was a time that the service book had the vehicle identity data sticker in it which though of course could get lost by any future owner but to never exist to start with might be seen as fishy!
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Absolutely nothing came with the new car, no manual , no maintenance booklet, no welcome owners pack, nothing!
 
jonbeeza said:
Absolutely nothing came with the new car, no manual , no maintenance booklet, no welcome owners pack, nothing!
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Not 100% sure how the various makers/dealers collate and make the packs up but every car I have taken delivery of the pack had vehicle unique elements (see my comment about the data label as an example) that data can only come from the manufacturer and audit trail wise has parts the dealer must keep & record for a multitude of purposes!

Was this a pre registered car, a demo sale or other 'not quite brand new' example...................have they actually transfered ownership to you, have you HPI checked it??? The unique parts of the owner pack should not get lost before they sell it, something has gone wrong and until that is sorted they have failed to serve you properly!

Was it "1/12 of a foot Cape" by any chance, my SWMBO experience with them buying and owning her ToyMota has not been perfect :(

Do try to escalate it with the higher level people at the dealership, it is IMO all about making it (in as polite & nice way as possible) difficult for them so that it is then simpler to get it right than do nothing. If they are part of a bigger group write to the CEO of the main company, the dealer may not care about reputational damage but sure as eggs is eggs the head honcho should!
 
John, was it bought from one of the big car supermarket type places, eg Motorpoint?

(Only asking as sometimes vehicles are imported via Cyprus & might not have had an English manual originally)
 
Box Brownie said:
Not 100% sure how the various makers/dealers collate and make the packs up but every car I have taken delivery of the pack had vehicle unique elements (see my comment about the data label as an example) that data can only come from the manufacturer and audit trail wise has parts the dealer must keep & record for a multitude of purposes!

Was this a pre registered car, a demo sale or other 'not quite brand new' example...................have they actually transfered ownership to you, have you HPI checked it??? The unique parts of the owner pack should not get lost before they sell it, something has gone wrong and until that is sorted they have failed to serve you properly!

Was it "1/12 of a foot Cape" by any chance, my SWMBO experience with them buying and owning her ToyMota has not been perfect :(

Do try to escalate it with the higher level people at the dealership, it is IMO all about making it (in as polite & nice way as possible) difficult for them so that it is then simpler to get it right than do nothing. If they are part of a bigger group write to the CEO of the main company, the dealer may not care about reputational damage but sure as eggs is eggs the head honcho should!
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OldCarlos said:
John, was it bought from one of the big car supermarket type places, eg Motorpoint?

(Only asking as sometimes vehicles are imported via Cyprus & might not have had an English manual originally)
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It was definitely new from a Ford dealer. When we first saw it, it was in dealers window, no plates and just a few miles on it. Will probably go back in, and see if we can try and get a proper answer, as to what is going on.
 
Box Brownie said:
Not 100% sure how the various makers/dealers collate and make the packs up but every car I have taken delivery of the pack had vehicle unique elements (see my comment about the data label as an example) that data can only come from the manufacturer and audit trail wise has parts the dealer must keep & record for a multitude of purposes!

Was this a pre registered car, a demo sale or other 'not quite brand new' example...................have they actually transfered ownership to you, have you HPI checked it??? The unique parts of the owner pack should not get lost before they sell it, something has gone wrong and until that is sorted they have failed to serve you properly!

Was it "1/12 of a foot Cape" by any chance, my SWMBO experience with them buying and owning her ToyMota has not been perfect :(

Do try to escalate it with the higher level people at the dealership, it is IMO all about making it (in as polite & nice way as possible) difficult for them so that it is then simpler to get it right than do nothing. If they are part of a bigger group write to the CEO of the main company, the dealer may not care about reputational damage but sure as eggs is eggs the head honcho should!
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The only unique thing I have found in a Ford owners pack is a radio security code. Now that the radio is part of the dash, they don't even have that anymore.
 
Just had a message from the salesman, he says he is going to post the paper work out in the next day or two :).
 
jonbeeza said:
Just had a message from the salesman, he says he is going to post the paper work out in the next day or two :).
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If it is not too far and were I in your shoes i would go and collect them.........gives you a chance to check they are complete and nothing still missing.
 
OldCarlos said:
& telling the truth. :D
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Oh, you old cynic ;) but after all that has gone before I agree with you.......that is why I spoke as I did.

Bearing in mind how long with such poor comms the dealer has shown...........if he has them to hand why could he not commit to getting them in the post today or tomorrow?

I would collect them asap!
 
Box Brownie said:
If it is not too far and were I in your shoes i would go and collect them.........gives you a chance to check they are complete and nothing still missing.
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Prepared to wait a little while longer, if I go in again I may blow my top. Do not want to end up going off on one, I so easily could :).
 
Box Brownie said:
Oh, you old cynic ;) but after all that has gone before I agree with you.......that is why I spoke as I did.

Bearing in mind how long with such poor comms the dealer has shown...........if he has them to hand why could he not commit to getting them in the post today or tomorrow?

I would collect them asap!
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Totally agree. (y)

Cynic? Moi? :D
 
jonbeeza said:
Prepared to wait a little while longer, if I go in again I may blow my top. Do not want to end up going off on one, I so easily could :).
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I take your point, though I might be inclined to put a marker down (so to speak) by telling him I expect them to be sent RMSD and give me the tracking number. And that I expect that update by a set date e.g. Tuesday 16th

As for the RMSD I would politely make the point that he/they owe you that much at the very least!!!!

Edit - I in such situations am the personification of veiled calm, on the basis of do not get mad get even. I do my level best in a calm measured way to get a sweetener from in on the basis of them owing me something to diffuse my bad mood.
 
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After all the delays and poor service, the salesman should have offered to bring them round to the OP's house. That gesture alone might have recouped some good will for the dealership.
 
MartynK said:
After all the delays and poor service, the salesman should have offered to bring them round to the OP's house. That gesture alone might have recouped some good will for the dealership.
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Together with a nice bunch of flowers (not from a supermarket), and a bottle of decently bubbly.
 
MartynK said:
After all the delays and poor service, the salesman should have offered to bring them round to the OP's house. That gesture alone might have recouped some good will for the dealership.
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dejongj said:
Together with a nice bunch of flowers (not from a supermarket), and a bottle of decently bubbly.
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Both sterling examples of the "right thing to do " when a company realises it needs or should make such a customer relationship gesture. Sadly from what @jonbeeza says I very much doubt 'they' would know a good gesture if it came up and bit them on the a**e, I doubt they care at all about keeping their customers content!
 
Sadly I think you are spot on.
 
dejongj said:
Together with a nice bunch of flowers (not from a supermarket), and a bottle of decently bubbly.
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Box Brownie said:
Both sterling examples of the "right thing to do " when a company realises it needs or should make such a customer relationship gesture. Sadly from what @jonbeeza says I very much doubt 'they' would know a good gesture if it came up and bit them on the a**e, I doubt they care at all about keeping their customers content!
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Must admit, it is very strange if not poor, after sales treatment we have had. Just can't figure it out, surely it does not require much effort to send us an email, or pick up the phone. Maybe they have more important things to do, who knows?
 
I don't believe that for one moment. It is pure and simple "don't care attitude" good customer service and decent manners doesn't cost anything. Too many people just don't care at all.
 
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