Monitor Gone Bust.... again!

R8JimBob88

R8JimBob88

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James Stockton
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Arghh! Fed up with this now. :razz:

I bought a PC back in Feb from PC World, with the PC I also got a monitor. Since then, I am now on my THRID monitor!!!!

The first one had a huge faded area with almost no colour in it, the second one developed a horrible blue colour cast and now this one has gone pop and is now sporting a lovley orange/yellow colour cast :thumbsdown:

I can happily take it back to them but last time the were funny as hell. It was my word against theirs, they were saying there isnt anything wrong with it when I was saying there obviously is. They are a bunch of muppets in my local PC world. To make matters worse I did a favour for a friend last week and took his wedding photos and I was hoping to process them before they get back from their honeymoon the week after next. I'm actually away all next week too!

What should I do? Take it back for another one that will probably die on me again or demand a free upgrade? I mentioned this last time and they just said sorry, cant do that because it was part of a package :shrug:
 
i would demand an upgrade as its the third time u have had to return the monitor. Either that or return the whole thing and demand ** money back.
 
Yep same monitor each time. Its a good monitor when it works but just seems to give up after a short while! Grrrr they better do something about it!
 
which PC world is this?

I've always found they couldn't give a chuff in my local store and will change anything :)
 
They are a bunch of muppets in my local PC world
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:nono:

this is really not on you simply cannot compare the hard working staff in pc world to the muppets - have you not thought of what you have said? :eek:- Please do not insult...















the muppets :bat::bat: on this forum kermit is a god amongst frogs and miss piggy is well…. she is a pig… hey what a pig

joking aside I would take some advice from trading standards/citizens’ advice as the shop has a responsibility to provide a product that is “fit for purpose” and this monitor seems not to be fit.

Maybe go in there when it is really busy and make a big fuss to embarrass them (after getting advice as above) – be really polite – but loud – ask for the manager…
 
Not sure on the model im affraid, but I think its a cheap advent one. Although it is a nice 19 inch widescreen glass one too :(

My local store is in Stockport. The staff are really rude and couldnt careless
 
Try the Chester store.......they really don't seem to be bothered :)
 
What are decent reputable brands and makes when it comes to monitors? I'll price some up and see if I can swap it for a decent one.

Is it a common problem for colours casts to appear on cheaper monitors? I have never come across it before the monitor I have now
 
LG make good monitors as do Samsung. I don't think you'll get PC world to upgrade you to one of the laCie or NEC ones.

It's strange though how PC world's can vary. The one at Blackpool has very helpful staff and friendly. On the odd occasion I've had to take items back ( I had 2 Maxtor drives die on me) they replaced it the first time without a quibble. The second time they allowed me to switch to Freecom as I had lost faith in Maxtor :shrug:

John C
 
Advent is PC Worlds own brand and my experience of it is that it's rubbish, I'd never buy anything with the name on again. :gag:
 
sounds like it's time to speak to the manager or have a hissy fit on the customer service counter. hissy fit is probably more effective. :(
 
mattyh said:
4 words... sale of goods act.

Just read up on that, go in armed with the facts and you'll get a new one, no need to shout or ball... if they won't do as they're legally obliged to, ring trading standards ;)
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agreed :thumbs:
 
R8JimBob88 said:
What are decent reputable brands and makes when it comes to monitors? I'll price some up and see if I can swap it for a decent one.

Is it a common problem for colours casts to appear on cheaper monitors? I have never come across it before the monitor I have now
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I have a Samsung 2232BW which is a stonking monitor IMO for less than £200
 
mattyh said:
4 words... sale of goods act.

Just read up on that, go in armed with the facts and you'll get a new one, no need to shout or ball... if they won't do as they're legally obliged to, ring trading standards ;)
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PC World in Manchester has the most appalling track record with Trading Standards. I believe they are the most complained about store in that region. However, SOG act is SOG act and you have every right to expect action. Failing that, small claims court...
 
but I think its a cheap advent one
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There's your problem right there. Offer to pay something towards a better monitor perhaps?
 
as steep says, you will probably have to put something towards it. i dont think any of the monitors i use are particularily expensive, yet no colour casts ican see. even my year old advent laptop(made by medion)
 
I'll happily put some extra money towards a better model. That is what I asked for last time but they just refused saying they cant because it was part of a package.

Cant go tonight so i'll have to go tomorrow. I wont leave untill I get what I want, i'll make sure of that!

Thanks for the help guys, i'll let you know what happens :)
 
Upgrade is the way I'd go. When you purchase goods they have to be fit for the purpose it was bought. With a colour cast its quite clearly not.
 
Insist on seeing the new one working in the shop, if you go for a replacement.
 
The one I have now worked fine when I bought it, as did all of the others. Just after about 4-6 weeks they seem to just give up :( I have a smaller backup monitor, only about 14in though! :lol:
 
I'll let you know when I get back tonight. Couldnt make it last night unfortunately.
 
Well its a long story......

I took it back last night and was welcomed by the same half wit that I dealt with last time. Again he was argueing the toss with me saying that there is nothing wrong with it even though he had my monitor and another one plugged in next to each other and the was a clear difference. He was so rude and ignorant, he even turned his back on me and walked away when I was talking to him!!!!! I was being polite up untill then.... I asked for a manager who was also rude, unhelpfull and quite clearly didnt give a toss. His reason for not exchanging it was that we have had 3 in 4 months...... and he also said he will not help us anymore?!

I'll obviously be taking this up in writing. Well thats half the story but I do feel much better for making the scene I did :lol:

Oh why did I use them in the first place! Grrrrr
 
You are well within your rights to get a another replacement, i bought a router from pc world which broke after six months and ended up taking three more back before i got a relaible one which i have now, each time i had a replacement it was from a different manufacturer.

If your monitor is faulty which it obviously is and its within warranty they have to replace it with either the same one OR if that is not available something similar.

I think you should contact PC world customers services and make sure you get what you want, its also reasonable to insist on getting a different model as i have done plenty of times with them before.
 
I used to work at PC World....only left because the managers were such prats when it came to returns etc, they wouldn't let us take in printer repairs with manufacturers warranties, despite us being obliged to do so! So I did it anyway ;)

I'd had enough and a week before Christmas I left :D
 
mattyh said:
Never talk to a manufacturer, I'd only ever use them as a last resort.

The shop has a legal obligation to provide a product that is fit for purpose.. i.e. in this case, doesn't knacker every 3 months!
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This is true, they may state that your product comes with a manufacturers warranty, and indeed it does. However they have a legal obligation to arrange the repair for you.

The whole 28 days thing is a myth too, a store can insist you use the manufacturers warranty from day 1 if they wish....which would mean no instore swap!
 
purpleclouds said:
The whole 28 days thing is a myth too, a store can insist you use the manufacturers warranty from day 1 if they wish....which would mean no instore swap!
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Can you clarify this.

Stores cannot insist that you use a manufacturers warranty at all.. These warranties are provided in addition to your stat. rights under the sale of goods act.
 
Under the Sale of Goods Act your contract is with the seller ~(PCW)and not the maker (Advent?), therefore PCW legally have to provide refund,or you chose repair or replacement option not them.

A manufacturers warranties are in addition to the protection provided by the SoGA.
Under the SoGA the return of faulty items is not governed by a set time eg. 12/24 mths , it states a 'reasonable time' so depending on the item can mean up to 6 years.

If you bought on credit (finance/card), you need to contact them as they are also equally responsible and should give PCW a good kick in the @rse.
 
You might like to contact the Business Standards Unit at DSG International PCWorlds parent company
.
This is from the website

Maintaining compliance with trading standards requirements plays an important part in delivering high levels of customer service.

The Business Standards Department was formed in December, 2004 in anticipation of the company's regulation by the Financial Services Authority (FSA) in respect of the sale of insurance products. The FSA require high standards in areas such as staff knowledge, competence and business integrity and they have detailed reporting requirements which fall within the remit of the department.

The department is also responsible for dealing with the Group's day to day contact with regulators such as Trading Standards, the ASA and the Information Commissioner. As well as responding to enquiries, an integral part of the work involves the Building Bridges programme which is designed to ensure the development of better links with the authorities and improved understanding on both sides.

The department also has a brief to ensure that the company's systems, procedures and training ensure adequate levels of compliance with all relevant regulatory issues. As part of its philosophy it has adopted the company's "Being The Best" policy and integrates those principles into its daily work.

Link to web site

http://www.dsgiplc.com/layout.aspx?... customer, than you seem to have experienced.
 
mattyh said:
Can you clarify this.

Stores cannot insist that you use a manufacturers warranty at all.. These warranties are provided in addition to your stat. rights under the sale of goods act.
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The warranties that are with the store are the 'extended warranties' that they sell you as additions. This is usually why under these they will swap out the product instead of repairing in most cases.

As I stated, they have a legal obligation (this is where the contract between you and the company comes in...) to provide the repair for you. This is done by the company arranging repair through the manufacturer, as it PC World, nor any electronics store cannot repair any item themselves for obvious reasons.

The contract of sale is not a warranty, it is what it states, a contract of sale. Under this contract the terms I mentioned are applied. The store may advise you that it would be beneficial for you to arrange the repair as it will be quicker, and they will collect and deliver to your own address, saving time collecting from the store. But this is just an option, not a necessity.
 
purpleclouds said:
The warranties that are with the store are the 'extended warranties' that they sell you as additions. This is usually why under these they will swap out the product instead of repairing in most cases.

As I stated, they have a legal obligation (this is where the contract between you and the company comes in...) to provide the repair for you. This is done by the company arranging repair through the manufacturer, as it PC World, nor any electronics store cannot repair any item themselves for obvious reasons.

The contract of sale is not a warranty, it is what it states, a contract of sale. Under this contract the terms I mentioned are applied. The store may advise you that it would be beneficial for you to arrange the repair as it will be quicker, and they will collect and deliver to your own address, saving time collecting from the store. But this is just an option, not a necessity.
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Thats what I thought you were saying :)
 
It may help if you quote the Sale of Goods Act directly to show them you know what you are talking about:

The Sale of Goods Act 1979 Article 14(2) says:

(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.
 
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