MBP Photographic

Richard.T

Richard.T

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Richard
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I'm posting here after receiving quite a bad service from MBP Photographic..

I ordered a lens and payed for it over the phone, The person on the other end of the line was helpful but that's as far as I'd go to praise him..

I was told the lens was being shipped by a 48hour service and It should be with me Thursday. I replied saying thanks and asked what courier it was being sent by and got no response and the person hung up, I just took it to be a bad line to put the phone down..

Yesterday evening was when I noticed I'd still not received a call from any courier and I decided to get the tracking from MPB, It then turned out to be sent by the postal service and this made me wonder why the person on the other side of the phone could tell me It would be here Thursday(when the post had already come) meaning the 48 hour service was a lie,When I was speaking to him while making the order, I was about to question the 48 hour service thinking it was quick and then the person goes "So it'll be with you Thursday" I felt he obviously knew what he was talking about..

So now here I am 72 hours after my order knowing the item isn't going to be here till Monday at the earliest meaning the 48 hour service has now become 144 hour service, I wouldn't usually add in the weekends but when I'm told it's going to take 48 hours and be here Thursday I'd expect it to be here Thursday of Friday at the latest!

All I can say is after dealing with over 100 UK ebayers and Mifsuds this has to be one of the lowest services I've received :(

I'm not going to comment on the condition of the lens as I know it's not good, But I was really looking forward to getting this for the Weekend and unless I got a special delivery later it doesn't seem hopeful.

Edit: Having spoke to MPB it turns out the operator was quoting me for the wrong service and I probably should of spoke to MPB first!
 
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Do you not think it might be better to voice your concerns to MPB and see their response rather than just call someone a liar?
 
I sent an unrelated item Parcelforce Express 48 on Tuesday and its out for delivery today
Apparently there is a cut off time on the day its sent and if that's missed it sets the whole thing back 24 hours

Sent another two items 2nd class on Tuesday and they arrived yesterday (Thursday) just down to chance I think
The sender can apply for compensation, but not much use to you, hope it shows up soon
 
:shrug: except you have ordered a lens, which will be a parcel, so likely to be too big for your postie to carry in his sack [SHUT UP ALL OF YOU :p ] and will therefore probably arrive by van, which could be anytime today depending on how busy your sorting office is. If ormal post, it could also arrive tomorrow morning.... and as said, perhaps you should be giving MPB a call and a chance to resolve rather that airing in public. Customer relations is not about how you deal with all the good tades, is how you manae the occasional mistake/error. Everyone is human.
 
Some courier services do make use of aeroplanes for some parts of the journey... MPB are UK, your in Ireland - a volcano in Iceland has caused chaos. Some things have been delayed whilst alternative arrangements have been made. Given the circumstances, I think this time you may be over reacting a bit. I can appreciate your frustration and disappointment though.
 
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PsiFox said:
Do you not think it might be better to voice your concerns to MPB and see their response rather than just call someone a liar?
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Well no, I'm not calling anybody a liar, What I've said so far is true, I was told It would be a 48 hour service as 72 hours after making my order the lens isn't mounted to my camera..

I don't really see what MPB can do anyway?
tijuana taxi said:
I sent an unrelated item Parcelforce Express 48 on Tuesday and its out for delivery today
Apparently there is a cut off time on the day its sent and if that's missed it sets the whole thing back 24 hours

Sent another two items 2nd class on Tuesday and they arrived yesterday (Thursday) just down to chance I think
The sender can apply for compensation, but not much use to you, hope it shows up soon
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I understand the postal service can be on and off with delivery times, But surely a company like MBP should either A) Be In a position where they can guarantee the postage times they tell you.

or B) Not tell people an exact time/day and just say with in 3 days to 5 days

I was planning on using the lens a lot during the weekend and thought ordering it on Tuesday might not be enough time depending on the post method but after being told in two different way it was being delivered Thursday it's a major let down not to receive on the day that was quoted and not the day after either.
 
that's too bad - but I feel it's early days to post in public before MBP have a chance to explain

over the last 3 days I have been in many email contacts with Matt at MPB [and Dan at LensforHire ] regarding an overseas trip

Both companies have been prompt, factual and helpful in their replies

perhaps give Matt a call directly ?
 
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Yv said:
:shrug: except you have ordered a lens, which will be a parcel, so likely to be too big for your postie to carry in his sack [SHUT UP ALL OF YOU :p ] and will therefore probably arrive by van, which could be anytime today depending on how busy your sorting office is. If ormal post, it could also arrive tomorrow morning.... and as said, perhaps you should be giving MPB a call and a chance to resolve rather that airing in public. Customer relations is not about how you deal with all the good tades, is how you manae the occasional mistake/error. Everyone is human.
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Thanks for that, But sadly all my post is delivered by van because walking between house here could take 5-10 minutes :p

I still don't see what calling them will do, They've posted it, Got the money and told me when it will be here.. What else can they say?

andrewc said:
Some courier services do make use of aeroplanes for some parts of the journey... MPB are UK, your in Ireland - a volcano in Iceland has caused chaos. Some things have been delayed whilst alternative arrangements have been made.
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I'm aware they are in the UK and I was told the shipping time after being quoted the total price including the shipping to Ireland.
 
In normal circumstances, maybe it would take 48 hours - 2 working days. But the last week can hardly be classed as normal.

Fedex came to deliver something. The driver said he's had nothing to deliver apart from UK stuff for a couple of days, but he's not looking forward to the end of the week because everything is going to arrive - a huge backlog of stuff which they have to deliver quickly. He said that some parcels from the USA got diverted to Spain and then driven up, but the whole process was now 6 days rather than 2. All due to a sodding volcano.
 
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Yardbent said:
that's too bad - but I feel it's early days to post in public before MBP have a chance to explain

over the last 3 days I have been in many email contacts with Matt at MPB [and Dan at LensforHire ] regarding an overseas trip

Both companies have been prompt, factual and helpful in their replies

perhaps give Matt a call directly ?
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Again what is a phone call going to resolve? It's just going to cost me money and the most I'm going to get is an apology...

I'm sure the company is prompt,factual and helpful but I was already told when I'd receive it and I haven't, That to me seems like an issue which I'd like other members and MPB to be made aware of..

Yv said:
:lol: Like Ireland you mean? Well spotted ;)
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I understand that but a large amount of couriers here use ferries as the central hub is very far from any airports..
 
Sorry, I think you are being a little unreasonable given the current problems. If they have posted it, and the service would 'normally' be 48 hrs, then it is pretty much out of their hands if it takes longer, so perhaps wait until it arrives. SO they said 48 hrs, I am sure that was simply habit, not any attempt to deceive or misinform you. If this was Tuesday next week I could begin to see your point, but given that the parcel will somehow have to get across th Irish sea, either on severely delayedand packed aircraft or overbooked ferry, then you really should be cutting them some slack on this one IMO.
 
andrewc said:
In normal circumstances, maybe it would take 48 hours - 2 working days. But the last week can hardly be classed as normal.

Fedex came to deliver something. The driver said he's had nothing to deliver apart from UK stuff for a couple of days, but he's not looking forward to the end of the week because everything is going to arrive - a huge backlog of stuff which they have to deliver quickly. He said that some parcels from the USA got diverted to Spain and then driven up, but the whole process was now 6 days rather than 2. All due to a sodding volcano.
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I understand that this week isn't the best week, But I've received an item on Wednesday that was posted Monday morning by Amazon uk
 
So just to be sure:

1 You're complaining about MBP on here but are not prepared to call them.
2 There's been travel chaos all week that will almost certainly have delayed things.

:thumbsdown:
 
Richard.T said:
Well no, I'm not calling anybody a liar, What I've said so far is true, I was told It would be a 48 hour service as 72 hours after making my order the lens isn't mounted to my camera..
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Richard.T said:
meaning the 48 hour service was a lie,
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I believe that is where you called the other person a liar!

Unless you ring them up to confirm that is incorrect ( unforseen circumstances excluded) your statement is unfair.

If the expense of a phone call is too much then how about email?
 
Yv said:
Sorry, I think you are being a little unreasonable given the current problems. If they have posted it, and the service would 'normally' be 48 hrs, then it is pretty much out of their hands if it takes longer, so perhaps wait until it arrives. SO they said 48 hrs, I am sure that was simply habit, not any attempt to deceive or misinform you. If this was Tuesday next week I could begin to see your point, but given that the parcel will somehow have to get across th Irish sea, either on severely delayedand packed aircraft or overbooked ferry, then you really should be cutting them some slack on this one IMO.
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As the airmail services between UK and Ireland were quickly switched to Ferries there was little of no delay for Royal Mail and An post service between Ireland and the UK, So I feel 24 hours leeway is more than enough when I was told it would be here Thursday.
Yv said:
So what else do you want exactly? and perhaps telling them that.....
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I'd like people to be aware who live in overseas countries that the quoted time of arrival by MPB isn't exact. Someone else may of ordered that morning as they seem to have a very quick stock turn around
 
I assume you always make the deadlines you promise and there has never been a slip up in your whole life?

FFS phone Matt and ask him, I've never had any problems and bought loads of stuff off him, in the order of 1000's of pounds of gear

I guess if your clients were ****ed off and put something on a website or forum before speaking to you you'd be asking why they didn't phone to see what's happening so cut the guy some slack and ask him

It's not a huge conglomerate you're dealing with
 
OK, so you are providing us with information and I can understand that, fair enough, it is always welcome but given the circumstances, let me ask you one thing - if they HAD got the lens to you in the 48hrs as quoted, would you now be on here singing their praises? With hindsight you can say 'yes of course', but hand on heart, really?

The chaps at MPB are members here, so if you really can't bring yourself to call them and state your case, then perhaps sometime over the weekend they wil get a chance to read and take on board what you have said, as will everyone else. :)
 
One of the retail outlets I do business with has a statement on the wall in their office

"Customers. Can't live without them, can't knife them in the guts!"
 
surely this is an issue with parcelforce / RM rather than MPB...they quoted you the approx usual time for the type of delivery that they use... calm down :) If they didn't meet the time to deliver that was guaranteed with the type of postage bought, then you can complain to them and get the shipping money back.

I'm sure that you'll get stellar service from MPB whatever happens, they're good guys :thumbs:
 
Hi all, I've just noticed that I didn't mention in the first post that the quoted time I received was quicker than that of Royal mails suggested time, I would of been much happier if they said "between 3 and 5 days" as I could of asked and payed for a quicker service or just assumed it wasn't going to be here this week.
 
Richard cop onto yourself...Have you not noticed that both British and Irish airspace has been closed for most of the week, nowhere was operating until yesterday morning!
ALL Royal Mail to Ireland comes to Belfast sorting office, where mail for ROI is handed over to AnPost.....I feel you are being grossly unfair to MPB, they are doing all they can under extra ordinary conditions....I believe you would have got your lens had the volcano not been an issue...For what it's worth my son is stuck in Prague (lucky b****r) had has been for 8days now! So grown up and get over it, it will arrive in due course.:)

ALL post comes in by air..The days of the mail boat are well gone!
 
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Yv said:
OK, so you are providing us with information and I can understand that, fair enough, it is always welcome but given the circumstances, let me ask you one thing - if they HAD got the lens to you in the 48hrs as quoted, would you now be on here singing their praises? With hindsight you can say 'yes of course', but hand on heart, really?

The chaps at MPB are members here, so if you really can't bring yourself to call them and state your case, then perhaps sometime over the weekend they wil get a chance to read and take on board what you have said, as will everyone else. :)
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Hand on heart, Yes

I was actually recommending them to a person on an Irish forum as used dealers and I did mention I'd post back in the evening:

If anything wait a while ( I know, it's tough) But with the release of the new MKII people who are the type who can't live unless they have the newest equipment will soon be selling used but mint condition glass, Also consider the used Market or even buy from a used lens from a UK shop..

I can say that mifsuds.co.uk(bought a camera from these) offer a great service and
By this evening I'll also be able to comment on mpbphotographic.co.uk(lens from these)
Posted : Yesterday, 09:44am
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I always recommend mifsuds to people who ask me about equipment and after discovering MBP I would happily of recommended them
 
We have replied to the customer directly regarding this issue and hope it will be resolved to their satisfaction in due course.

Publically we would like to state that we always strive to offer the best possible service and have built our reputation on that. That said, on this occassion, a small mistake was made by the person who took this order with the information given to the customer regarding the ETA on this international delivery, and we sincerely apologise for that.
 
OK, I did email Matt and he explained that my lens could of been sent by Parcel Force but instead it was sent by RM signed for.

He has been very friendly about it and it seems that I may of over reacted but don't like being told I'll get something in a certain time frame and then not getting it till at least double that amount of time.

All I'll say is, If someone is ordering from over seas make sure you ask there and then which service it is being sent by and then this issue wouldn't arise.

It seems I was being quoted Parcel Force time and instead it was sent by RM international.
 
mpbphotographic said:
We have replied to the customer directly regarding this issue and hope it will be resolved to their satisfaction in due course.

Publically we would like to state that we always strive to offer the best possible service and have built our reputation on that. That said, on this occassion, a small mistake was made by the person who took this order with the information given to the customer regarding the ETA on this international delivery, and we sincerely apologise for that.
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Thanks for that, And apologies for posting the thread, Just I was quite annoyed that the lens was quoted to be here yesterday and It won't be here till Monday at the earliest!

But again, I probably should of contacted you before publicly ranting!
 
For the record, I ordered a lightmeter from MPB this week and it arrived the next day. It was in a like new condition and was much cheaper than others advertised secondhand on this forum.

I've used MPB a few times, recommended them to collegues and have never had anything other than great service. Even when I messed Matt about over the purchase of a 70-200 lens (I got a nearly new one instead) he was still polite and very helpful.
 
Glad you're sorting this out with MPB Richard. As the item was being sent to Ireland, once it had left MPB's care, surely any delays would be the responsibility of the courier. With the recent flight disruptions I'd hate to think how many overseas shipments may have been delayed. I'm sure the delay you have experienced is down to no one but the prevailing circumstances.

For the record, I bought my first DSLR from Matt back in the summer of 2008 and have transacted successfully and happily with him ever since then. When I went pro, my first 5D2 came from Matt and in all our dealings I have found MPB to be courteous and faithful and will more than happily recommend them to anyone.


Cheers all

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Houston
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Houston1863 said:
Glad you're sorting this out with MPB Richard. As the item was being sent to Ireland, once it had left MPB's care, surely any delays would be the responsibility of the courier. With the recent flight disruptions I'd hate to think how many overseas shipments may have been delayed. I'm sure the delay you have experienced is down to no one but the prevailing circumstances.

For the record, I bought my first DSLR from Matt back in the summer of 2008 and have transacted successfully and happily with him ever since then. When I went pro, my first 5D2 came from Matt and in all our dealings I have found MPB to be courteous and faithful and will more than happily recommend them to anyone.


Cheers all

a010.gif


Houston
a035.gif
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I'm glad it's sorted now and It wasn't me being angry with the postal service it was the fact the quoted time was wrong, But it turns out to be an easy mistake to make.. I'm sure in future I will deal with MPB (If they'll let me :p ) as I'm sure I'll need to add more stuff to my kit :)
 
Tea and scones everyone:)
 
Just for the record, since this whole thread is about what people said or didn't say, the correct English is "could have" not "could of"

As in "I could HAVE called Matt and asked him, but I didn't, and then I threw all my toys out of the pram"
 
I received the lens today in the post and have to say it was well packed!

When I took it out of the packaging It wasn't the best condition( paint peeling ) but wasn't half as bad as I thought it would be.

All in all I'm delighted with this lens and can't wait to go and shoot some sports with it!

After all the problems about the postage I can say that waiting for it was definitely worth it. Thanks! :)
 
keirik said:
Just for the record, since this whole thread is about what people said or didn't say, the correct English is "could have" not "could of"

As in "I could HAVE called Matt and asked him, but I didn't, and then I threw all my toys out of the pram"
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:thumbs:

A common mistake these days, and one which irritates me every time I see it. I'm glad I'm not the only one!
 
I have had brilliant results from MPB.


keirik said:
Just for the record, since this whole thread is about what people said or didn't say, the correct English is "could have" not "could of"

As in "I could HAVE called Matt and asked him, but I didn't, and then I threw all my toys out of the pram"
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Somthing you are going to have to live with, whilst it might be so called correct English we no longer live in that kind of enviroment, what with emigration levels rising introducing various languges and styles also phone texting, all proper English is finished / Kaput..:lol:
 
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Rocket said:
Somthing you are going to have to live with, whilst it might be so called correct English we no longer live in that kind of enviroment, what with emigration levels rising introducing various languges and styles also phone texting, all proper English is finished / Kaput..:lol:
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Only if you let it!
 
Back here to say I used the lens last weekend at a rally and am delighted with it.. The glass is mint and the lens it's self auto focuses brilliantly!

Here's a sample or two from a 100 mph jump :)
IW9U0438.jpg


IW9U0381.jpg


IW9U0429.jpg
 
Hoping this is the official MBP feedback thread:D
On this occasion its for selling to MBP.
I have just sold a number of photographic items to Matt. Communication was excellent, the prices fair and payment very prompt. :)
 
Treesie said:
Hoping this is the official MBP feedback thread:D
On this occasion its for selling to MBP.
I have just sold a number of photographic items to Matt. Communication was excellent, the prices fair and payment very prompt. :)
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That's good. But Matt's company in Brighton is called MPB Photographic, not MBP, as has been said lots of times here... unless we are all talking about a different company I haven't heard of :thinking:
 
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