Rand them a week ago to renew contracts for me and the missus. Jeez a whole world of pain and still not sorted. I have sent this email below to the world and his wife at o2......
Hi,
Last Saturdary 2/4/2011 i contacted the business section about a new contract for the numbers above. I pay for both, one is with business and the other domestic. What transpired was a series of contacts at o2 none of whom seemed to know what they were talking about. I spent probably 40 minutes being shuttled entirely unneccessarily between business and domestic as they both said it was each others responsibility. Each time I was transferred I had, very frustratingly, to repeat the whole scenario again. Phone number, address, password and a complete description of what I was trying to do.
There seemed to be no transfer of information between staff and some i spoke to clearly had no idea what they were doing.
This long, unhappy episode concluded with a gentlemen who said he could sort it all out from the business side. Eureka!
We agreed on transferring my wifes number to business, a new joint tariff and new phones. These would be invoiced later, the phones would be delivered in 3-4 working days. Great!
Except they didn't turn up....So on friday 8/4 I rang business again. Again I was passed from pillar to post and ended up with a lady in domestic. Clearly we were getting nowhere and i asked to speak to her manager which she was clearly reluctant to do. She declined to give her name or that of her manager. I said to her i was going to end the conversation as we were getting nowhere.
I rang business again straightaway and spoke to Gill.....She tells me that my original contact in business the previous Friday had made all the notes but had done absolutely nothing!! She then said but you need to speak to domestic. Oh jeez here we go again, mercifully i was cut off and had to ring back again. I asked to speak to the manager and was put through to someone called Daniel Semley, the first of 6 or so people who gave his full name. So i explain the sorry sage for the umpteenth time. he says it CAN all be done from business but as nothing had been done he had to start from scratch...
He said he had to fill in a form to port over my wifes number which would take 48hrs. When this was done he would contact me as he was working over the weekend. We could then discuss tariffs and phones.....again.
I have not heard from o2 or Daniel and am extremely unhappy about how i have been dealt with. It seems to me that it should be a simple thing to do. Please sort this out, I have spent over 2 hours on the phone when I thought a 5min call would sort it.
Regards,
Duncan
Hi,
Last Saturdary 2/4/2011 i contacted the business section about a new contract for the numbers above. I pay for both, one is with business and the other domestic. What transpired was a series of contacts at o2 none of whom seemed to know what they were talking about. I spent probably 40 minutes being shuttled entirely unneccessarily between business and domestic as they both said it was each others responsibility. Each time I was transferred I had, very frustratingly, to repeat the whole scenario again. Phone number, address, password and a complete description of what I was trying to do.
There seemed to be no transfer of information between staff and some i spoke to clearly had no idea what they were doing.
This long, unhappy episode concluded with a gentlemen who said he could sort it all out from the business side. Eureka!
We agreed on transferring my wifes number to business, a new joint tariff and new phones. These would be invoiced later, the phones would be delivered in 3-4 working days. Great!
Except they didn't turn up....So on friday 8/4 I rang business again. Again I was passed from pillar to post and ended up with a lady in domestic. Clearly we were getting nowhere and i asked to speak to her manager which she was clearly reluctant to do. She declined to give her name or that of her manager. I said to her i was going to end the conversation as we were getting nowhere.
I rang business again straightaway and spoke to Gill.....She tells me that my original contact in business the previous Friday had made all the notes but had done absolutely nothing!! She then said but you need to speak to domestic. Oh jeez here we go again, mercifully i was cut off and had to ring back again. I asked to speak to the manager and was put through to someone called Daniel Semley, the first of 6 or so people who gave his full name. So i explain the sorry sage for the umpteenth time. he says it CAN all be done from business but as nothing had been done he had to start from scratch...
He said he had to fill in a form to port over my wifes number which would take 48hrs. When this was done he would contact me as he was working over the weekend. We could then discuss tariffs and phones.....again.
I have not heard from o2 or Daniel and am extremely unhappy about how i have been dealt with. It seems to me that it should be a simple thing to do. Please sort this out, I have spent over 2 hours on the phone when I thought a 5min call would sort it.
Regards,
Duncan
