Grey Imports - What are our current feeling?

That is a good point. I can order something at 10pm from Amazon and it be here the next morning. No petrol costs, no car parking charges AND the goods are typically significantly cheaper. My nearest camera store is a 30 minute drive away in a city that does everything it can to discourage cars! Say you what you like about Amazon but they have absolutely superb customer service if something does go wrong (I suspect because it's actually cheaper for them to just write things off and dispatch a new one in many cases).

Camera stores make sense if you have one easily accessible and local, but for most of us that simply isn't the case.

£7 a month or whatever Prime costs these days pays for itself quite comfortably, that wouldn't pay for one trip into my nearest city with a camera store.
Same financial considerations apply to supermarkets online, though there are some advantages of personal shopping, I have one a mile away and easy to get to but I doubt it is cheaper to drive there than have it delivered. That’s within walking distance of course if you can carry the stuff & so on.
 
One reason I'm buying more online than ever is because stuff just isn't easily available locally. I can't buy it locally, so I have to buy on line. It's as simple as that. With camera related gear there's Currys but anything more specialist probably means a day trip to Newcastle or York so ordering online is probably the thing to do.


10 years ago, you could have visited most reasonably sized towns and found at least one proper camera shop. People visiting the shops, demanding to be allowed to play with whatever kit they were thinking of buying then going online (maybe to one of the grey suppliers) has killed most of them off.
 
10 years ago, you could have visited most reasonably sized towns and found at least one proper camera shop. People visiting the shops, demanding to be allowed to play with whatever kit they were thinking of buying then going online (maybe to one of the grey suppliers) has killed most of them off.

This is not the only reason, manufacturers have squeezed retailer margins (as someone point out previously), many are single digit percentages on Camera Bodies/Lenses (one even sells at full RRP and then gives a quarterly or annual cashback based on the volume sold by the retailer) - single figure percentages are fine if you are selling in volume, but the samll shops are not shifting volume.

Also not only do we now have online retailers like Amazon, but the manufacturers have got in on the act as well, selling directly to the end customer - therefore competing with their own retailers.

The small shops will only survive in the long term by selling accessories, services and second-hand gear, where the margins are comfortably higher. Anything they make from selling new bodies/lenses will just be a bonus. If the small shops don't do this, their days are numbered. When owners want to retire, I doubt whether the shop will continue unless bought by a larger group. The larger players (WEX, Park, Cameraworld and LCE) are ok for the moment, but all are doing more and more s/h equipment (but their business can be squeezed at any time by manfacturer margins)

Then you have the likes of Fujifilm who with their Refurbished store set the ceiling price for s/h (nearly new) Fujifilm equipment - both competing with their retailers and the s/h stores like MPB.
 
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10 years ago, you could have visited most reasonably sized towns and found at least one proper camera shop. People visiting the shops, demanding to be allowed to play with whatever kit they were thinking of buying then going online (maybe to one of the grey suppliers) has killed most of them off.

I'm not entirely sure that is the only thing that killed off camera shops. The general consumer no longer buy cameras as they can get better results from their phone now.

For the remaining hobbyist / amateur / pro photographer customers, poor customer service, underpaid staff that don't know a thing about cameras or photography and lack of stock was the final nail in the coffin (I'm thinking Jessops here).

The amount of times I walked into Jessops when I first got into photography only to be ignored by staff. No way to handle the cameras as they were locked away in glass cabinets and when you did speak to somebody they clearly didn't have a clue what they were taking about.


Many years ago I was a retail manager at PC World (I know, we all make mistakes). I was working in the Boston store at the time and we had a very small camera section with about 15-20 point and shoot cameras and 2-3 beginner DSLR's on display. It was tucked away behind the printers and paper section where the floor staff spend very little time and as such our camera sales were dismal.

One Christmas each of the managers was assigned product category to manage and to drive sales over Christmas. I asked for cameras as that's what I was interested in. I re-merchandised the camera display, moved it to a more prominent position, ensured that all the cameras were working during the day and all the batteries were charged at night. Over the 8 week Christmas period (building up to Christmas and up to New Years) we increased our camera / Camera accessories by 1800% and that was done simply by having cameras that a customer could touch and play with, being available to talk to the customer, finding out what their needs where and selling them a camera that suited their needs, explaining the differences in megapixels, focal lengths and the pro and cons of each and then adding on memory cards, bags and maybe even a printer.

I'm a firm believer that if retailers put in the effort, give great customer service and provide honest, excellent advice there is still a place for them.
 
True.

In the current circumstances, I wouldn't be surprised to see local HMRC offices receiving long lists of suspect deliveries and sending out the juniors to "check up" on the goods. As a numbers game, they'd expect to pick up a good amount of unpaid duty from the people who thought they were unlikely to be fingered.
:tumbleweed:
I think your living in cloud cuckoo land , they can’t stop hundreds of illegals crossing the channel each week .. so to verify a grey area is beyond there capabilities .. let alone the tens of millions of pounds worth of tobacco products still coming into the country daily . Hope they bring back duty free limits ,I used to enjoy my legal weekly trips to Ireland
 
I am sure that grey importers pay all the taxes that they are liable for.
The sell far more cameras than individual UK retailers.
I am sure HMRC Check their books with a fine tooth comb.

However they cover their own guarantee risk and have to pay neither the official importer nor the manufacturer for that cover. But no doubt that take out insurance to cover this, or have learnt that it is cheaper to self insure if the annual fee is higher than yearly repairs cost them.

All in all, I expect more official eyes are watching and checking them, than are checking any high street store. So I am perfectly happy to buy any where that gives the best offer.
 
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I have got a number of imported items and never had any issues even when it came to a warranty repair after 2 &1/2 years after purchase. The whole process took 4 emails and all repairs were refunded to me, was also carried out at a UK approved repair centre for "manufacture". Compare that to the service I had from a UK high street shop by where it took nearly 2 months and many, many phones call as it was claimed i had dropped it!. I was also expected to cover the postage costs!!!
 
The end of retail price maintenance heralded, Dixon's emergence as a box shifter. He and a few others were responsible for killing off very many high st stores. This process has continued to this day. grey importers are just the latest incarnation.

Dixon was doing much the same thing and started the trend of own label cameras and accessories, which he imported directly from the manufacturers, they were usually sold at much lower prices than the manufacturers sold regular named product for through other retailers.

Businesses have always been set up to take advantage of the market in anything.

Today online buying and selling has opened up new opportunities.
No one should be surprised,
Like them we should take advantage of whatever opportunities present themselves.
And not feel guilty about it.
 
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I am sure that grey importers pay all the taxes that they are liable f
I think you would have to define a “grey importer”. I’m fairly sure it used to mean a U.K. based firm selling stuff they imported privately without going through the manufacture’s official importer whereas now it seems to refer to a firm based overseas.

I expect the first kind did pay/charge duty & tax whereas the second type pays, as you say, all they are liable for, which is nil as the final customer (you) is the importer. They do cough up on behalf of the customer when they get caught red-handed because it a cheap way to do business :(.

I think this has all been done to death here many times before. I suppose the smugglers feel guilty and want reassurance from their fellows ;).

The only smuggling I’ve done was pre joining the “EU” with fags, booze, salami and cheese in personal quantities. I never felt guilty but rather enjoyed following the ancient tradition of cheating the Exisemen :).

Edit typo: Excisemen.
 
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I am sure that grey importers pay all the taxes that they are liable for.
The sell far more cameras than individual UK retailers.
I am sure HMRC Check their books with a fine tooth comb.

If they are a 'true' Grey Importer with a UK based company then I'm sure that this is the case, however if they are a foreign exporter, then HMRC have no jurisdiction over the foreign company, other than to potential enforce Duty/VAT on importation to this country, however as pointed out earlier in this thread the Duty/VAT due on importation is under the onus of the importer.

As with all things under this thread type - its all a bit of a grey area!
 
Rich people avoid tax day in day out, MPs as well . I'll do my best to do the same when I can.
 
If swathes of people can enter the UK illegally then get put up in a hotel I don't see why my D850 should trouble the government. In fact I think the government should give me a free camera bag to put it up in.
Your logic is impeccable :banghead:
 
I'll buy at the cheapest point I can assuming a reputable seller. I'm happy to by used more often than not but often sellers are wanting as much or more than I can buy grey. I have been PAYE since I left school so have had no opportunity to avoid any UK taxes. A few years back I would never have bought grey as paying tax was a good thing but that stopped when Google etc are allowed to negotiate with Govt to avoid paying tax. I have no conscience now buying grey as the UK is a complete basket case that taxes the poor and less well off while letting those who will never spend the wealth they have off scot free.
 
I think you would have to define a “grey importer”. I’m fairly sure it used to mean a U.K. based firm selling stuff they imported privately without going through the manufacture’s official importer whereas now it seems to refer to a firm based overseas.

I expect the first kind did pay/charge duty & tax whereas the second type pays, as you say, all they are liable for, which is nil as the final customer (you) is the importer. They do cough up on behalf of the customer when they get caught red-handed because it a cheap way to do business :(.

I think this has all been done to death here many times before. I suppose the smugglers feel guilty and want reassurance from their fellows ;).

The only smuggling I’ve done was pre joining the “EU” with fags, booze, salami and cheese in personal quantities. I never felt guilty but rather enjoyed following the ancient tradition of cheating the Exisemen :).

All the grey importers that I know of have offices in the UK. Certainly the actual supplies originate overseas, and most are operated from Hong Kong, which has an extremely long trading relationship with the UK. Most actual items are posted from warehouses in the UK these days.

However I can not think of much camera equipment that does not originate from over seas.
And all have to go through the same process.
Most of these companies have vat and duty arrangements in place with HMRC. which is collected as source. In the same way as American software companies do.

If you purchase Nodal Ninja equipment directly from Hong Kong, as I have done, they charge UK vat on their invoice. This is only worth doing when Red Door has no stock of an item here.

HMRC are not idiots they know exactly what trade these companies are doing, and levy taxes as necessary.

The real evaders are people who buy stuff abroad and do not declare it.

You will find that wholesale dealers in Kong Kong are trading in far higher volumes and at far lower prices, and lower margines than companies here. They also buy up large quantities of redundant and bankrupt stocks and over stocks, at even lower prices.

This is all why Hong Kong is the most successful free port in the world. If it is available they will trade almost anything. The volumes they sell are astonishing.
 
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All the grey importers that I know of have offices in the UK. Certainly the actual supplies originate overseas, and most are operated from Hong Kong, which has an extremely long trading relationship with the UK. Most actual items are posted from warehouses in the UK these days.

However I can not think of much camera equipment that does not originate from over seas.
And all have to go through the same process.
Most of these companies have vat and duty arrangements in place with HMRC. which is collected as source. In the same way as American software companies do.

If you purchase Nodal Ninja equipment directly from Hong Kong, as I have done, they charge UK vat on their invoice. This is only worth doing when Red Door has no stock of an item here.

HMRC are not idiots they know exactly what trade these companies are doing, and levy taxes as necessary.

The real evaders are people who buy stuff abroad and do not declare it.

You will find that wholesale dealers in Kong Kong are trading in far higher volumes and at far lower prices, and lower margines than companies here. They also buy up large quantities of redundant and bankrupt stocks and over stocks, at even lower prices.

This is all why Hong Kong is the most successful free port in the world. If it is available they will trade almost anything. The volumes they sell are astonishing.
If you say so, though that’s not the impression I’ve had from previous threads on TP. :(. I haven’t bough from any of them so no personal experience.
 
All the grey importers that I know of have offices in the UK. Certainly the actual supplies originate overseas, and most are operated from Hong Kong, which has an extremely long trading relationship with the UK.
There are very few UK-based grey importers (HDEW is one and I think Microglobe is another, both of which have premises you can visit in person). Which ones do you think are based in the UK? All the big names I've checked previously have obviously just rented virtual office space, forwarding addresses and telephone numbers. None of these require a physical presence. 'Warehouses' have in some cases turned out to be residential addresses. Check the small print in the terms and conditions, and you'll generally see the company is registered in Hong Kong, outside HMRC jurisdiction. That doesn't necessarily mean that VAT isn't being paid (it sounds like Nodal Ninja are doing the right thing), but nobody in any of these threads has ever produced a bill showing itemised VAT from one of the Usual Suspects, and several of these companies have a documented history of massively under-declaring shipment values. If you believe otherwise, simply request an itemised bill like the one you receive from Nodal Ninja and see how far you get.
 
I don't blame anybody for buying a grey import. My feeling is that things aren't going to get any better. I can see supply shrivelling in the near future. So, you might as well get your toys now.
 
All the grey importers that I know of have offices in the UK. Certainly the actual supplies originate overseas, and most are operated from Hong Kong, which has an extremely long trading relationship with the UK. Most actual items are posted from warehouses in the UK these days.

However I can not think of much camera equipment that does not originate from over seas.
And all have to go through the same process.
Most of these companies have vat and duty arrangements in place with HMRC. which is collected as source. In the same way as American software companies do.

If you purchase Nodal Ninja equipment directly from Hong Kong, as I have done, they charge UK vat on their invoice. This is only worth doing when Red Door has no stock of an item here.

HMRC are not idiots they know exactly what trade these companies are doing, and levy taxes as necessary.

The real evaders are people who buy stuff abroad and do not declare it.

You will find that wholesale dealers in Kong Kong are trading in far higher volumes and at far lower prices, and lower margines than companies here. They also buy up large quantities of redundant and bankrupt stocks and over stocks, at even lower prices.

This is all why Hong Kong is the most successful free port in the world. If it is available they will trade almost anything. The volumes they sell are astonishing.
So, I’ve just been through Panamoz’s site and I can’t see anywhere that they say the goods are duty & tax paid. What they say are various versions of:

In addition, all import charges will be covered by us fully, and will be either billed to our shipping account or refunded to you immediately if billed to you. Please contact us by email if you are billed and we will send you a refund in full within 24 hour

covered fully” is not the same as paid and the “billed to you“ bit means, to me, if we are caught out we’ll reimburse you :(.
 
There are very few UK-based grey importers (HDEW is one and I think Microglobe is another, both of which have premises you can visit in person). Which ones do you think are based in the UK? All the big names I've checked previously have obviously just rented virtual office space, forwarding addresses and telephone numbers. None of these require a physical presence. 'Warehouses' have in some cases turned out to be residential addresses. Check the small print in the terms and conditions, and you'll generally see the company is registered in Hong Kong, outside HMRC jurisdiction. That doesn't necessarily mean that VAT isn't being paid (it sounds like Nodal Ninja are doing the right thing), but nobody in any of these threads has ever produced a bill showing itemised VAT from one of the Usual Suspects, and several of these companies have a documented history of massively under-declaring shipment values. If you believe otherwise, simply request an itemised bill like the one you receive from Nodal Ninja and see how far you get.
HDEW is not an importer grey or otherwise. I have to say their site is very clear! They say:

When you buy a product from our website,you are buying direct from our supplier.
HDEW Cameras will act as an agent between you and the supplier and your contract will be directly with them.

my bold.


ie, as I said earlier, you are the importer and you are responsible for all duties and taxes, not the supplier, who is outside U.K. jurisdiction and not HDEW who are just your agent.
 
There are very few UK-based grey importers (HDEW is one and I think Microglobe is another, both of which have premises you can visit in person). Which ones do you think are based in the UK? All the big names I've checked previously have obviously just rented virtual office space, forwarding addresses and telephone numbers. None of these require a physical presence. 'Warehouses' have in some cases turned out to be residential addresses. Check the small print in the terms and conditions, and you'll generally see the company is registered in Hong Kong, outside HMRC jurisdiction. That doesn't necessarily mean that VAT isn't being paid (it sounds like Nodal Ninja are doing the right thing), but nobody in any of these threads has ever produced a bill showing itemised VAT from one of the Usual Suspects, and several of these companies have a documented history of massively under-declaring shipment values. If you believe otherwise, simply request an itemised bill like the one you receive from Nodal Ninja and see how far you get.

We have no evidence one way or another. Howeve HMRC are perfectly aware of the situation. And who are selling what to whome.
Hong Kong trade millions of tonnes of goods to the UK every year. It originates from countries all over the world including mainland China and. Hong Kong itself.
It has done so for more than a hundred years. The trading agreements between their governmen and our own are equally long established, with many British families and companies involved.
While no doubt a few companies chance their arm, Trade in Hong Kong is very well regulated and of very high repute.

It is also interesting that no one on this or any other photo forum has ever been able to reference any actual cases of Hong Kong traders being taken to court over selling grey goods. Every thing. We see has been hear say. I suggest that that speaks for itself.
 
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So, I’ve just been through Panamoz’s site and I can’t see anywhere that they say the goods are duty & tax paid. What they say are various versions of:

In addition, all import charges will be covered by us fully, and will be either billed to our shipping account or refunded to you immediately if billed to you. Please contact us by email if you are billed and we will send you a refund in full within 24 hour

covered fully” is not the same as paid and the “billed to you“ bit means, to me, if we are caught out we’ll reimburse you :(.

Do you not think HMRC are aware of their terms and conditions.
 
Do you not think HMRC are aware of their terms and conditions.
No idea, but have they staff to chase up all these scofflaws who are buying the stuff? Probably they should sell the debts and let the collectors keep the triple duty or whatever it is now. :)
 
We have no evidence one way or another. Howeve HMRC are perfectly aware of the situation. And who are selling what to whome.
Hong Kong trade millions of tonnes of goods to the UK every year. It originates from countries all over the world including mainland China and. Hong Kong itself.
It has done so for more than a hundred years. The trading agreements between their governmen and our own are equally long established, with many British families and companies involved.
While no doubt a few companies chance their arm, Trade in Hong Kong is very well regulated and of very high repute.

It is also interesting that no one on this or any other photo forum has ever been able to reference any actual cases of Hong Kong traders being taken to court over selling grey goods. Every thing. We see has been hear say. I suggest that that speaks for itself.
Surely, then, it would be a simple matter for one of these reputable companies to provide a VAT receipt? That would clear up the matter once and for all. Why do you suppose they don't?
 
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I've just done a forum search to try and see how people currently feel about Grey Imports but most of the threads are now years old.


Bought grey in the past... probably will in the future.... Saving hundreds of pounds is a no brainer :)
 
HDEW is not an importer grey or otherwise. I have to say their site is very clear! They say:

When you buy a product from our website,you are buying direct from our supplier.
HDEW Cameras will act as an agent between you and the supplier and your contract will be directly with them.

my bold.


ie, as I said earlier, you are the importer and you are responsible for all duties and taxes, not the supplier, who is outside U.K. jurisdiction and not HDEW who are just your agent.
In the case of HDEW it seems it's also possible to buy directly from them. In the Terms: 'If you come to collect the product from our UK premises or you are a business requiring UK vat supply then you can request this service and buy from HDEW Cameras' (though the section it references seems to contradict this). In the FAQ: 'Yes of course you are more than welcome to come and collect from us. We would just require you to call us first on 020 8669 5668 to place an order with us beforehand to check stock availability, and once your order is ready to collect, our sales team will contact you. This would be a purchase from us and not direct from our supplier.' Perhaps if you have a physical property from which a customer is obtaining goods they have paid for, then you can't claim to be anything other than a retailer, hence the different arrangement?
 
True.

In the current circumstances, I wouldn't be surprised to see local HMRC offices receiving long lists of suspect deliveries and sending out the juniors to "check up" on the goods. As a numbers game, they'd expect to pick up a good amount of unpaid duty from the people who thought they were unlikely to be fingered.
:tumbleweed:
HMRC don’t have ‘local’ offices, their ‘junior’ staff sit in call centres handling enquiries, giving tax advice to citizens, that for some bizarre reason isn’t legally binding.

but for as long as I’ve had any relationship with HMRC compliance, they’ve considered small scale fraud not worth investigating (small scale being <£10k)
 
I suspect the HMRC enforcement branch have a lot more to do at present than chase the occasional camera purchaser. However I would imagine their "Behavioural Modification" team (outsourced and outside IR35, wouldn't you know it) may be engaged at some time to send out the appropriate harassment threatening letters to people on the off chance of voluntary contributions. (BTW this team.unit really does exist under that name, they really do use these bullyboy tactics speculatively)
afaik The only outsourcing HMRC do is debt collection, which is a million miles away from investigating tax fraud.
 
It is also interesting that no one on this or any other photo forum has ever been able to reference any actual cases of Hong Kong traders being taken to court over selling grey goods. Every thing. We see has been hear say. I suggest that that speaks for itself.
Take them to court how?
UK courts have no real jurisdiction over them and they have done nothing wrong as far as Hong Kong courts are concerned.
In fact even in the UK they are doing nothing wrong, it's the buyer who is the importer breaking the law by not paying taxes or import duty
 
As I said earlier the buying and selling of grey camera equipment comes I assume at the bottom of the tax man’s concerns , the sheer amount of illegal tobacco products coming in via air and sea ports On a daily basis must top the lists .
In fact I can only assume the only ones kicking off about grey camera imports are the u.k dealer network who are at the wrong end of the supply chain .
Ask a question about prices on here in fact and a myriad of members will quote prices from grey companies before a local camera shop .
 
afaik The only outsourcing HMRC do is debt collection, which is a million miles away from investigating tax fraud.
Apart from using contract IT staff (which isn't outsourcing I agree), HMRC do in fact use an external company to create the text for the speculative threatening letters they send out - the ones along the lines of "We believe that you have paid the incorrect amount of [National Insurance/PAYE/Dividend Tax] and will be investigating your returns. If you wish to make a voluntary declaration and payment, we may be able to close the enquiry. Failure to do so..." and they call this company and the HMRC staff employing them the "Behavioural Management Unit". In other words, the unit that persuades people to pay more tax which they may not even owe just in case, to avoid unspecified consequences. I have had personal experience of this involving numerous lawyers, accountants and several judicial reviews, including at least one where the judges criticised HMRC tactics severely, not that it made any difference.
 
Massive, massive hypothetical here, with I am sure a book for rules why it technically couldn't be done, but...

Do we think Park Cameras, Wex etc. could be better off, could have better margins, buying in bulk from Panamoz, HDEW etc. and then selling on to UK consumers at cheaper than UK RRP themselves?
 
UK take the p*** with their pricing so I always buy elsewhere for camera gear.
 
Massive, massive hypothetical here, with I am sure a book for rules why it technically couldn't be done, but...

Do we think Park Cameras, Wex etc. could be better off, could have better margins, buying in bulk from Panamoz, HDEW etc. and then selling on to UK consumers at cheaper than UK RRP themselves?
But then they would be the importers and have to pay all the duties and taxes and observe other U.K. laws such as trade descriptions, minimum wage, etc etc
 
As I said earlier the buying and selling of grey camera equipment comes I assume at the bottom of the tax man’s concerns
I'm curious: have you ever worked for HMRC or their predecessors, to have this specialised knowledge of how they operate?

As someone who did work for Customs and Excise some years ago, I can only say that your understanding of how they went about their business and how their successor HMRC have stated they operate, does not appear to be correct.
 
UK take the p*** with their pricing so I always buy elsewhere for camera gear.
It’s expensive doing business here, rents, wages, consumer protections etc etc are dearer than HK or China.

But feel free to hate U.K. Not sure what nationality you are but … you know the rest ;).
 
It’s expensive doing business here, rents, wages, consumer protections etc etc are dearer than HK or China.

But feel free to hate U.K. Not sure what nationality you are but … you know the rest ;).
I live in Birmingham and have done all my life so no need to be dramatic. :)
 
It’s expensive doing business here, rents, wages, consumer protections etc etc are dearer than HK or China.

But feel free to hate U.K. Not sure what nationality you are but … you know the rest ;).
I certainly do not hate the UK, but we do expect a higher return and margin than Just about any other country.
this is reflect in our prices at every level. these accumulate down the line and by retail level have become absurd.
 
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