Good Old Jessops

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kevwright

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How nice of Jessops to sell me a Canon 500D just an hour before closing last night, knowing full well Canon will be offering a £50 cashback offer on that when they reopen in the morning (today!)

Or am I being very unreasonable? I did check the web and there was no suggestion that this was coming.

I hope this is not JUST sour grapes, I really would be Ok if I missed this by a week or two, but an hour and a half......

I can still return the camera, refund it and go through the whole process again I suppose :-)

Lets see how good their Customer Service is shall we......

Kev
 
I'm sure they'd be very happy to refund and resell the camera to you.

It's not their job, really, to let you know about upcoming offers and potentially lose a sale.

Would you be annoyed if you bought, say, a yoghurt from tesco and you went in there the next day and the yoghurt was buy one get one free, would you be annoyed if the sales clerk didn't tell you this offer was coming up?
 
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What is this lets knock Jessops week?

Of course it's unreasonable. There is a start date and an end date to an offer. Buy outside of those if you wish but don't blame the company.
 
Or in reverse,

If you bought it and the following day it went up in price, would you go back to store and give them the difference :shrug:
 
Look at it in the proper light - dozens of companies - from all walks of retail, carpet shops, camera shops, TV shops, Curry's and PC World, in fact, let me try to think of one that WOULD say come back tomorrow it'll be cheaper and we'll make less profit - oh, hang on, I can't think of any. Silly me.

Curious Kev, if you was shop owner, would you tell your customers to come back the next day so that you as the shop owner can lose out instead of the customer? Be honest.


Paul.
 
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foodpoison said:
I'm sure they'd be very happy to refund and resell the camera to you.

It's not their job, really, to let you know about upcoming offers and potentially lose a sale.

Would you be annoyed if you bought, say, a yoghurt from tesco and you went in there the next day and the yoghurt was buy one get one free, would you be annoyed if the sales clerk didn't tell you this offer was coming up?
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Nope, don't like yoghurt ;-)

Kev
 
Peronally I'd take it back for a refund then buy it online as it'll probably be cheaper anyway...
 
Paul Iddon said:
Look at it in the proper light - dozens of companies - from all walks of retail, carpet shops, camera shops, TV shops, Curry's and PC World, in fact, let me try to think of one that WOULD say come back tomorrow it'll be cheaper and we'll make less profit - oh, hang on, I can't think of any. Silly me.


Paul.
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I would accept that if it were not the fact that it is Canon paying this out, nothing to do with Jessops making less money.

I guess from the instant replies here I am expecting far too much in this money grabbing society we now live in. I know for a fact if the local independent had not closed down last year, WOULD have told me about this, no question about it.

Still, lets see what Canon and Jessops say about it, gotta be worth an email.

Kev
 
tommo said:
Peronally I'd take it back for a refund then buy it online as it'll probably be cheaper anyway...
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Oddly enough, the £579 Jessops have it for (with 10% back through Quidco) is about as good as it gets for the 500D and 18-55 ATM.

Kev
 
Paul Iddon said:
Look at it in the proper light - dozens of companies - from all walks of retail, carpet shops, camera shops, TV shops, Curry's and PC World, in fact, let me try to think of one that WOULD say come back tomorrow it'll be cheaper and we'll make less profit - oh, hang on, I can't think of any. Silly me.

Curious Kev, if you was shop owner, would you tell your customers to come back the next day so that you as the shop owner can lose out instead of the customer? Be honest.


Paul.
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Well, as I say elsewhere, it is Canon who will pay this, not the shop owner.

But yes, I sell cars, and a couple of weeks before the end of each quarter, I advise all my customers of the current offers and if I know the new ones will be better I tell them to wait.

Same thing, as the offers are paid for by the manufacturer, not us.

Kev
 
PsiFox said:
What is this lets knock Jessops week?

Of course it's unreasonable. There is a start date and an end date to an offer. Buy outside of those if you wish but don't blame the company.
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Hrmm, "if you wish" suggests I had a choice? I did not know about the offer starting, and did everything to check, including a good search of the web and asking directly if any offers were about to start, given they were doing £65 cashback for students anyway.

Kev
 
kevwright said:
Hrmm, "if you wish" suggests I had a choice? I did not know about the offer starting, and did everything to check, including a good search of the web and asking directly if any offers were about to start, given they were doing £65 cashback for students anyway.

Kev
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There is no rule to say they must advise you of an offer that is coming up.

It's just one of those things.
 
PsiFox said:
There is no rule to say they must advise you of an offer that is coming up.

It's just one of those things.
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Of course not, and to be fair, maybe Jessops really did not know.

However, (and I think the reason I am annoyed), it did not take them long to get the emails out shouting about this, I dunno, I know it probably is just sour grapes :-))))

I have emailed both Jessops and Canon about this, lets see what they do about it. It is probably not worth my time messing about going back to refund and re buy to be honest.

Kev
 
kevwright said:
and asking directly if any offers were about to start
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Sounds to me that the sales clerk probably didn't know that the offer was going to start. I suspect that many of them are not told until the morning briefing.

On a separate note, I have in the past (different business) advised people that there are upcoming offers, should they wish to wait.
I have also been advised in shops that there are offers currently running, (such as if I had spent a couple of pound more, I would get 10% off), and that offers on items would start next week.
It isn't that strange an occurrence.

However, as I previously said, in this case I suspect that poor sales clerk didn't know the offer was coming.
 
kevwright said:
I have emailed both Jessops and Canon about this, lets see what they do about it. It is probably not worth my time messing about going back to refund and re buy to be honest.

Kev
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So you are bothered enough to rant about them on here and e-mail them but not bothered enough to pick up the phone and speak to the Jessops sales person to see if there is anything they can do about it.

If it is a Canon offer then the cash back will come from Canon, not Jessops so I don't see any reason why the sales person wouldn't help you out. They were never going to advise you to come back tomorrow because there would be a good chance you'd never come back but if you go back now that you've made the purchase then they may surprise you and help you out.
 
For what it's worth I'd have been a bit miffed myself. NOT necessarily with Jessops, but miffed nonetheless. £50 cashback is more money to spend in Jessops on other goodies.
 
dont get me wrong, but it's your own fault for not researching these kind of deals before purchasing.

plus the £50 rebate is only for academics.
 
Sorry to say this is a complete nonsense posting.

You went into the store and purchased the goods, no one drag you in there. As already started, the sales assistant may or may not of know about the Cash Back deal coming into effect the next day. You handed over your hard earned cash and walked away a happy tog with your new camera. End of story.

Writing pointless emails will only make you look a real laughing stock. Live with it and enjoy your new camera.
 
Two points.
Firstly, its annoying when this happens, but strictly speaking you are screwed.
Secondly, I would be surprised if Jessops don't help you out here. If it was my business I would. It generates good will and in the long run will get them repeat custom from you since you know they will play fair. It is also likely to influence others (me, for example) who is impressed by good customer service.

It's a little like those stores that offer to price match any offer you find for 30 days after you purchase. It offers peace of mind and means you are likely to visit them again.
 
That happened to me with my D300, I bought it the day before Christmas Eve and on Boxing day they took £100 off the price :annoyed: I popped back into my local Jessops ans they happily refunded the £100 to my credit card - can't say fairer than that :thumbs:
 
recrudesce said:
dont get me wrong, but it's your own fault for not researching these kind of deals before purchasing.

plus the £50 rebate is only for academics.
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He claims he did do the reasearch but until Canon announce it, how are you going to know when the cashback deal is going to start.

I've had an e-mail from Jessops today and there is no mention of the £50 rebate being for academics only, it appears to be for anyone buying certain Canon items.
 
Chillimonster said:
Or in reverse,

If you bought it and the following day it went up in price, would you go back to store and give them the difference :shrug:
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thats not fair, its not coming out of the salespersons pocket is it? well maybe 14 pence commision! but im sure if he had said just so you know if you wait till the morning it will be applicable for a further £50. discount. this then maybe allowing the salesperson to get a customer for life or at least for the short term a add on like a filter or an extra memory card.

Michael.
 
:cuckoo: this thread proabably more suited in the Out of Focus section http://www.talkphotography.co.uk/forums/forumdisplay.php?f=44

Just noticed it has already been moved once... This doesnt really have anything to do with Jessops, its just a rant about not being able to claim cashback because the camera was bought one day too early. This could have happened with any retailer. Its not really a big deal for me but if you gone to the trouble of emailing both jessops and canon then good luck to you. Personally it would be a lot better to go back return it and buy it again.

What do you expect canon to say? "Sorry we didnt inform you one day before the promotion started, heres extra £10 on top of the £50 cashback"?
 
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-Rob- said:
So you are bothered enough to rant about them on here and e-mail them but not bothered enough to pick up the phone and speak to the Jessops sales person to see if there is anything they can do about it.

If it is a Canon offer then the cash back will come from Canon, not Jessops so I don't see any reason why the sales person wouldn't help you out. They were never going to advise you to come back tomorrow because there would be a good chance you'd never come back but if you go back now that you've made the purchase then they may surprise you and help you out.
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Is it a rant? I am sorry if it is, I thought this was a discussion site, and this was a discussion.

Kev
 
recrudesce said:
dont get me wrong, but it's your own fault for not researching these kind of deals before purchasing.

plus the £50 rebate is only for academics.
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Hardly. I spent the last week or so looking stuff and prices up. I also asked several shops in the past week if they expected a new canon cashback offer.

Oh, and you are completely wrong, the new £50 cashback offer is for everyone.

Kev
 
yoby said:
For what it's worth I'd have been a bit miffed myself. NOT necessarily with Jessops, but miffed nonetheless. £50 cashback is more money to spend in Jessops on other goodies.
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Thanks for the support, I think that sums it up, just a little bit miffed is all.

I bought a Canon SX1S about a month back, and that got £50 cahback added today, do I care about that?

Nope, not a bit. As I say, I would not even be miffed if it was a few days down the line.

Kev
 
Squawk said:
Two points.
Firstly, its annoying when this happens, but strictly speaking you are screwed.
Secondly, I would be surprised if Jessops don't help you out here. If it was my business I would. It generates good will and in the long run will get them repeat custom from you since you know they will play fair. It is also likely to influence others (me, for example) who is impressed by good customer service.

It's a little like those stores that offer to price match any offer you find for 30 days after you purchase. It offers peace of mind and means you are likely to visit them again.
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To be fair, I can return it within 30 days provided I have not "used it", which I have not yet.

Kev
 
kevwright said:
Thanks for the support, I think that sums it up, just a little bit miffed is all.
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Being miffed about it is fine but the first paragraphy of your first post seems to put the blame entirely on Jessops which is completely wrong.

You have assumed not only that the sales person knew the cashback deal was coming but that he should have had an obligation to tell you about it before the rest of Jessops customers were informed about it.

I can understand your frustration but blaming anyone other than yourself for it is just wrong. I'm not saying you buying a camera yesterday was wrong but I'm assuming that at this time yesterday you were feeling pretty pleased about your purchase.
 
kevwright said:
Hardly. I spent the last week or so looking stuff and prices up. I also asked several shops in the past week if they expected a new canon cashback offer.

Oh, and you are completely wrong, the new £50 cashback offer is for everyone.

Kev
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well you obv didn't ask the right people.
the £50 cashback offer is Jessops only: http://www.jessops.com/cashback?cm_re=281009-_-Home-_-Paneltwo_canon_cashback

don't get me wrong but do you ask for money back when you fill up with petrol one day, and the price of petrol drops the next ?
 
Slating a shop in the suppliers section, surely that can't be right, i wonder how long before this thread gets closed :thinking:
 
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