Food problems in highstreet supermarket. Help Please

Dave1 said:
In my case, yes, the pie was bought for a vegetarian and was marked as safe for them, the ineptitude of the staff member and the vegetarian being rather unhappy at a mouthful of chicken deserved compensation (especially when the ignorant idiot at the customer service desk couldn't see the problem beyond offering a refund).

If the useless shop staff don't do their job properly they deserve to face censure and retraining as well, something only the head office will implement.
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So once the person got over the "shock" (I'm assuming no death or injury was sustained) thoughts instantly turned to "how much can I get" rather than a sincere apology. That is my point.
 
viv1969 said:
So once the person got over the "shock" (I'm assuming no death or injury was sustained) thoughts instantly turned to "how much can I get" rather than a sincere apology. That is my point.
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Its often my experience that those who take full advantage of the compensation culture are the first to complain about the Health & Safetly laws and to compound the matter further seem completely unaware of the resulting irony

Steve
 
viv1969 said:
So once the person got over the "shock" (I'm assuming no death or injury was sustained) thoughts instantly turned to "how much can I get" rather than a sincere apology. That is my point.
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No, the local shop couldn't see the problem and certainly didn't offer a sincere apology, beyond a flippant sorry and offering a refund. The compensation offer was what was offered by the CEO's resolution team on the first contact, it was offered, not asked for.

You are also missing the real point in your little "compo" comments. I posted the story to show that the CEO in most large companies has a resolution team or Exec Office team that is above normal Customer Services, and is empowered and authorised to do more to resolve issues and help customers.

This is true of Tesco, it's also true (from previous experience) of ASDA, Sainsburys, Virgin Media, Sky, EE, NPower and Three. It is probably true of every large company that has a Customer Service Department.
 
Yes I realise that, but I believe approaching one of these teams is ultimately done with nothing more in mind than "what can I get out of it?"

In your case, if the first point of complaint HAD been utterly sincere in it's apology, refunded your purchase price and offered a replacement, would you still have gone for more?
 
viv1969 said:
Yes I realise that, but I believe approaching one of these teams is ultimately done with nothing more in mind than "what can I get out of it?"

In your case, if the first point of complaint HAD been utterly sincere in it's apology, refunded your purchase price and offered a replacement, would you still have gone for more?
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Probably not, the original approach was made in store and if the customer services and duty manager had been sincere and seen the problem of a veggie being given a meat product (the CS woman thought it was something to make a joke out of). If it had been a proper apology and commitment to change procedures to hopefully prevent a reoccurrence (which is what the Exec Office resolution team promised they would do, and even detailed the changes they proposed) then that would probably have been it.
 
I think I've misunderstood something here. Why would you buy a chicken curry pie and expect it to be suitable for a vegetarian?
 
Mandoo said:
I think I've misunderstood something here. Why would you buy a chicken curry pie and expect it to be suitable for a vegetarian?
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The pie was packaged as a vegetable pie. Do try to keep up :-)
 
Ah, that would be the bit I missed! :)
In that case I have to agree with Dave in going higher up to the CEO's office, mislabelling food like that is actually pretty serious in my book. There could have been something in it that the buyer was allergic to and they wouldn't know until they ate it. The consequences of that could be pretty serious.
 
Mandoo said:
Ah, that would be the bit I missed! :)
In that case I have to agree with Dave in going higher up to the CEO's office, mislabelling food like that is actually pretty serious in my book. There could have been something in it that the buyer was allergic to and they wouldn't know until they ate it. The consequences of that could be pretty serious.
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But there weren't! !
When I stopped at traffic lights, the car behind me COULD have driven into the back of me, but he didn't.
No way should "shoulda woulda coulda" be compensated.
 
Mandoo said:
Why would you buy a chicken curry pie and expect it to be suitable for a vegetarian?
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I bet there wasn't really enough chicken in it to even warrant calling it a chicken curry pie. More to the point how did the vegetarian know it was chicken if it's covered in curry sauce?
 
viv1969 said:
But there weren't! !
When I stopped at traffic lights, the car behind me COULD have driven into the back of me, but he didn't.
No way should "shoulda woulda coulda" be compensated.
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I don't think that's really comparable to be honest, I would be pretty miffed myself if I bought a product and the contents of it were completely different to what the box said it was, especially if it was food.
I think the compensation is a different issue albeit one I agree with you on. I don't believe Dave asked for it though, I think it was offered straight away by the CEOs office. I hate this blame and compensation culture we live in, but it's not something that's going to change any time soon.
 
nilagin said:
I bet there wasn't really enough chicken in it to even warrant calling it a chicken curry pie. More to the point how did the vegetarian know it was chicken if it's covered in curry sauce?
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Actually, in Tesco's defence (this was a fresh, instore baked product) it was a pretty meaty looking pie if the person had wanted chicken, it was big lumps of chicken breast in a curry sauce.


Mandoo said:
I don't think that's really comparable to be honest, I would be pretty miffed myself if I bought a product and the contents of it were completely different to what the box said it was, especially if it was food.
I think the compensation is a different issue albeit one I agree with you on. I don't believe Dave asked for it though, I think it was offered straight away by the CEOs office. I hate this blame and compensation culture we live in, but it's not something that's going to change any time soon.
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You are right, the actual complaint to the CEO's office was made due to the flippant manner of the store staff who thought it was no big deal and even made some joke about spitting and not swallowing in earshot of the person who was quite mortified to have eaten chicken against their beliefs. It could just as easily been an allergy issue with regard to mislabelling.

Tesco head office saw the serious side immediately and handled the matter well, they advised the CS staff would be disciplined, and the supervisory failings would be addressed by a change in procedures. The letter arrived with the £50 gift card and compensation hadn't even been mentioned in the emailed letter of complaint.
 
Cobra said:
*Makes note in black book*
Gary is a trouble maker.
Anyone else want to fess up?

:D
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there used to be this guy with a pink avatar who was forever talking cobblers and starting spam threads.... dunno what happened to him :lol:
 
big soft moose said:
there used to be this guy with a pink avatar who was forever talking cobblers and starting spam threads.... dunno what happened to him :LOL:
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His account got hacked.
He's not been seen since.
Still at least there are one or two that were quick enough to jump in his place,
one lives in the Devon area I believe :p
 
I had the same problem with a Sainsburys cake. All I did was take a photograph of the offending mould, including the label with the best before date, emailed it to customer services along with the transaction number and store detail, and received an email apology and Evoucher the next day. No petrol - no need to return - easy as pie.
 
big soft moose said:
there used to be this guy with a pink avatar who was forever talking cobblers and starting spam threads.... dunno what happened to him :LOL:
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Have you never watched 'Dexter' Pete. Who better to police and mediate than a reformed s*** stirrer.
 
Gazamonk said:
Have you never watched 'Dexter' Pete. Who better to police and mediate than a reformed s*** stirrer.
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excellent - i'll look forward to my promotion to the green team
 
big soft moose said:
to be fair chris didn't reform until after he went green
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Poacher turned gamekeeper me,
that's not to say I still don't go poaching now and again either ;)
 
I just love the way threads morph like this one. Had a right chuckle reading this in bed. Pizza probably only cost a few quid, and OK it was dodgy one. But I reckon it was money well spent, as it's been very entertaining lol
 
jonbeeza said:
I just love the way threads morph like this one. Had a right chuckle reading this in bed. Pizza probably only cost a few quid, and OK it was dodgy one. But I reckon it was money well spent, as it's been very entertaining lol
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Yeah, good ennit? and the OP hasn't been seen since post 31 either.
:D
 
Cobra said:
Yeah, good ennit? and the OP hasn't been seen since post 31 either.
:D
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Noticed that does happen at times, members continue to give input, OK sometimes it does go off track a bit. While the OP does not return, and tell what the conclusion was !
 
Nosy bleeders, aren't you! :bat:

What if the poor OP's died of botulism! :(
 
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