first class postage

mxfun

mxfun

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Sean Logie
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Hi I sent a large envolope sent from Nairn IV125TN to Devon in England .Parcel was sent on 30/3/2012.

Still hasn't arrived should I worry . Envolope contains two hitech filters
 
If it doesn't arrive today contact them, although I think it's 14 working days before they act on it.

Do you have proof of posting or has it to be signed for?
 
Dare I say it? . . . Oh, what the heck.

Further proof on how rubbish the Royal Fail has become lately (they, too, have lost two letters and two parcels I've put in the post in the past two months).
 
man, remind me not to buy anything from you :p

seriously though today is the 3rd working day, first class is estimated 1-2 days (although i think i remember reading they say allow much more) and recorded will often take a couple days longer.
 
I wouldn't worry...yet.
What time was it posted on Friday? Perhaps it didn't really enter the system until Monday
 
I posted it at a postal box as you would with a letter .


Thanks all for your help .
 
They have lost 6 items this WEEK of mine.
Ive now closed my ebay store as thier price increases and complete lack of service has rendered the whole operation pointless.
 
And still no delivery of filters .Now i'm worried and bloody annoyed ,Looks like it's going to cost me a refund . Sad state of affairs in this day in age ...Shame on you ROAYMAIL !!!!!
 
How do you know they have not been delivered?
 
The op i sent them to PM'd me tonight,he's a member on here :)

Whats my next move . Don't need this bloody stress just now !!!
 
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Were they to be signed for?
 
Recon it'll be about Dunkeld now............wee bit to go yet :lol:
 
I guess the service varies across the uk but I've sent 1000 of packages with only a handful of problems. I don't understand how some people claim to have so much bother.
 
neil_g said:
I guess the service varies across the uk but I've sent 1000 of packages with only a handful of problems. I don't understand how some people claim to have so much bother.
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When I was doing entries secretary for a large motorsport event and so sending out hundreds of C5 sized envelopes 2nd class, I found the non-delivery rate to be around 0.3 to 0.5%
 
onomatopoeia said:
When I was doing entries secretary for a large motorsport event and so sending out hundreds of C5 sized envelopes 2nd class, I found the non-delivery rate to be around 0.3 to 0.5%
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thats pretty low..

the only issue i can remember in the last 6-12 months it was actually delivered but the postie had peeled off the recorded sticker and shoved it through the letterbox where some dogs promptly destroyed it.. :bonk:
 
Still no delivery of filters,looking like I'm gona be £28 down, it's not a lot, but it stinks because off another screw up by ROYAL MAIL. !!!!
 
mxfun said:
It was posted as normal first class ...ie..first class stamp
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Did you use a normal 1st class stamp or a large? Did you put your return address on the packet?

Sounds like I've been lucky, not had anything disappear completely but have had things take longer than they probably should have (even Recorded Delivery items).
 
CarMac said:
Did you use a normal 1st class stamp or a large? Did you put your return address on the packet?

Sounds like I've been lucky, not had anything disappear completely but have had things take longer than they probably should have (even Recorded Delivery items).
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Normal first class stamp. Op's being fantastic over it, he's told me to wait till after Easter.
 
That maybe the reason why - you used a 1st class stamp... Should really have been large or even packet postage (pending on size/width) ... 1st class stamp is mainly for letters and large is for things over 5mm thick & packet for 25mm iirc..

I weigh stuff then go by RM postage for that weight... but then again thats just me...

I've had stuff posted by 1st class to me (packet) and it took almost a week to arrive almost had an arguement with a seller from ebay over it as I thought that they had never sent it - till it arrived the following day of me sending them a snotty email :$ I did apologise emensely afterwards thou..
 
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Even if the stamp wasn't enough, it will still arrive, but you'll get an insufficient postage letter. You then either pay the extra fee and charge, or it gets sent back to the sender. If the person hasn't received the letter yet, then it's still lost in the system.
 
Ian D J said:
Dare I say it? . . . Oh, what the heck.

Further proof on how rubbish the Royal Fail has become lately (they, too, have lost two letters and two parcels I've put in the post in the past two months).
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Disagree. As a percentage of the total volume I find them to be very effective. For me it's a wonder anything posted in one end of the country can arrive at a private household only 12-18 hours later. Remarkable. There's always going to be some losses though unfortunately.
 
It was two 3mm (probably not even that ) thick filters that weighed on Moore than a 100g all in including the envelope. 1st class stamp was more than adequate goin by royal mail.
 
mxfun said:
It was two 3mm (probably not even that ) thick filters that weighed on Moore than a 100g all in including the envelope. 1st class stamp was more than adequate goin by royal mail.
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But what size envelope?I got caught out sending my expenses to work just after it all changed, two a4 sheets of paper and about 10 till receipts, put it in an a4 envelope with 1 st class stamp on it and it had insufficient postage a out is a large letter not just 1st class. Anyway, I got it wrong do no big deal. As to all the royal mail bashers, I still think they provide an exceptional service for the price. And if anything is that important that I post, I send it recorded just for safety, when you consider the volumes they move it's hardly supriding a few things go astray. To the people getting lots of things going missing, complain to royal mails head office, it is probably you local sorting office and a dodgy member of staff, they can investigate and do take it seriously.
 
markyp23 said:
Disagree. As a percentage of the total volume I find them to be very effective. For me it's a wonder anything posted in one end of the country can arrive at a private household only 12-18 hours later. Remarkable. There's always going to be some losses though unfortunately.
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I would accept the odd delay perhaps across a few months - but since those four articles I've posted in the past two months all have gone missing, that would give it a 100% failure rate.
And they all have been stamped and posted off in two different Post Offices at different time of the week. Either something's going horribly wrong or I'm just being plain unlucky. And I've made my handwriting as clear as possible (I'm an artist!).
I'm afraid for the three articles I'm going to be putting in the post tomorrow, I'll let you know how those goes.
And it's not just happening to me, it's also happening to my sister where articles sent off just seem to disappear in a Bermuda Triangle-type wilderness. And to add insult to injury, the postman tried to stuff a keyboard through the letterbox rather than knock on the door, even though my sister was indoors - end result = one busted keyboard.
So, yes, the Royal Mail most certainly has seen better days, I'm afraid.
 
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So,if the 1st class stamp wasn't enough,what happens to the envelope? ,is it left at local postoffice (postoffice is about 6 meters from where I posted it)
 
mxfun said:
It was two 3mm (probably not even that ) thick filters that weighed on Moore than a 100g all in including the envelope. 1st class stamp was more than adequate goin by royal mail.
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No packaging round them, just filters in a regular, unpadded envelope?
 
An envelope inside an envelope and the filters in their plastic envelope style case . More than adequate protection I would've thought.
 
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mxfun said:
An envelope inside an envelope and the filters in their plastic envelope style case . More than adequate protection I would've thought.
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I can't see how that would go as a regular letter then - I sent two loose sensor swabs in a regular envelope last week and that had to go large letter as it was too thick to go through the test slot at the post office.

I reckon you'll get your package returned in a week or so with excess postage to pay.....
 
Does everyone put their address on every letter they post, I never do, only on RMSD This was an envelope measuring approximately 7"x4"x3/4" why would that be too big to post using a first class stamp, cos I'm stumped
 
it's too thick!
 
mxfun said:
Does everyone put their address on every letter they post, I never do, only on RMSD This was an envelope measuring approximately 7"x4"x3/4" why would that be too big to post using a first class stamp, cos I'm stumped
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Because it was too thick, if you haven't put a return address on it the best you can hope for is that they simply ask the addressee to pay the extra postage and admin fee.
 
Here's a pound coin against one of the swabs, so unless your package was effectively thinner than the coin then it was too big to go as a regular letter

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3/4" is way to thick to only use 1st class stamp.

I sent a parcel 1st class recorded on 19/3, still not delivered according to the RM tracking site. eBay buyer not kicking up a fuss though, asked him if delivered a few times but heard nothing back. Have to wait 15 working days (ie not Sat, Sun, or BH) before I can put a claim in.

Anything of value (£5-£40) I always send recorded delivery as you can at least get some compensation if it goes missing. From what I remember it will only be 6 first class stamps that you can claim, ie 6 X postage costs, 100 X postage costs for recorded - up to a max of 100 X 1st class cost.
 
mxfun said:
Does everyone put their address on every letter they post, I never do, only on RMSD This was an envelope measuring approximately 7"x4"x3/4" why would that be too big to post using a first class stamp, cos I'm stumped
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If I am posting objects rather than just paper I always put a return address on.

As others have said, your package was too thick, and if you used a standard first class stamp (the ones with "1st" written on them), they are only good for up to 100g so you might be over the weight limit as well.

The rules for posting letters changed years ago, have you not encountered the difference between letter, large latter and packet in all that time?
 
I always send my stuff out 'signed for' that way you get a tracking number which you can track online, plus a copy of the signature when it arrives.

Still not fool proof, but it's better than nothing at all.

Also, by posting across a PO counter if there is anything wrong with your postage values it gets resolved then.

You should have walked the 6 meters and dropped it into the PO.
 
Hello, Royal Mail Customer Services employee here :'(

I'm sorry to hear of the problems a lot of you've had.

Hi mxfun, as a number of people have said, it's sounding like the thickness has caused the problem. It's worth mentioning that mail has to fall through the size guide under its own weight to ensure that it isn’t surcharged. (And no it’s not the best when Post Offices have their size guides bolted to the desk in the vertical position)

I don't know how the item was packed, but if each filter was 3mm and they moved in transit, the item potentially could be at least 6mm thick, which would automatically make it a Large Letter.

With regards to what will happen to the item, from our own blurb;

“if the item displayed the full address details of the recipient, it is likely that our delivery colleagues will still process the item but will request payment of a 'surcharge fee' from the recipient: the amount charged will include a £1 charge to cover our extra handling costs, plus the amount of the missing required postage (this will also depend on the weight of the item). The receiving Delivery Office will keep the item and deliver a card to the addressee to inform them that an underpaid item of mail is being held. This card will also provide instructions on how they can pay the surcharge and receive the item of mail.”

The recipient’s Delivery Office will hold the item for 18 days, so it might be worth asking the recipient if they have received a grey and white “fee to pay” card.

I noticed that you mentioned that you didn’t put your return address on the outside of the item. If there was one thing I would urge people to do; it would be to put at least your house number and full postcode on the outside of everything you send (full address would be better), no matter how mundane.

If an item doesn’t have a visible return address, they are sent to our National Returns Centre (NRC) in Belfast – think Warehouse 13 from the show of the same name!

The NRC is the only place in the country we’re legally allowed to open mail. There they open it under secure conditions – constant CCTV coverage - purely to try and find a return address inside the packaging.

If none is found and it’s not deemed to be monetarily or sentimentally valuable, it will be destroyed; purely down to the amount of stuff they handle.

As such, if you put a return address on the outside, it avoids that whole process.

The last thing I would say is that mail doesn’t just fall of the face of the earth. Unfortunately that’s not to say that there aren’t a few “bad eggs”; but delays and “losses” are often down to poor, incorrect or incomplete addressing, wrong postage or genuine Royal Mail error.

Royal Mail hat off.

Hope that’s of some help!
 
Sorry, should have also mentioned, if there was no problem with the size/weight of the item, I’m afraid it would be classed as lost as of the 19th of April. This is 15 working days (so have discounted Sundays and the bank holiday) As such, I hope it still arrives!
 
Thanks for popping in wideload ... now quickly back to sorting our deliveries please :D
 
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