Every little helps!?! Tesco Broadband? Pah! *update*

Nod said:
Well, judging by your available speeds, a few seconds after as soon as that!!! ;) :D :p
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:D

or Monday at the latest :D
 
Diana Mary "Dido" Harding, Baroness Harding of Winscombe is an English businessperson, chief executive of the TalkTalk Group.

dido.harding@talktalkplc.com



I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
I must remember NOT to address her as Dildo
 
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ah my old chum dildo........... say hello to her from me and send her a huge hug.......... she "lurrrrves me!"
 
Lynton said:
ah my old chum dildo........... say hello to her from me and send her a huge hug.......... she "lurrrrves me!"
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I'll name drop when I send the email :thumbs:
 
Well infinity arrived in loxwood a couple of weeks ago and is now spreading all over the rural outback down here (y)
Amazing how an area of a few sqaure miles and less population then you can get there first :p
 
Gremlin said:
Well infinity arrived in loxwood a couple of weeks ago and is now spreading all over the rural outback down here (y)
Amazing how an area of a few sqaure miles and less population then you can get there first :p
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We are the poor cousins of MK they don't care about us :(

Besides, they keep saying its here, then check again a few days later and it's "next month" God knows!
 
Well Bloody hell!

Dear Chris,
I am very sorry that you have had to contact me directly. I have asked
one of my team to investigate this immediately, and we will be in touch
asap.
In the meantime, please accept my sincere apologies.
Best wishes
Dido
Sent from my iPhone

@Lynton she's my best buddy now too, sorry :D
 
See... people take the pi$$ but my method does work... When the twins were tiny we had a slight issue with BT - phone line died but still had interweb, so emailed Ian Butterworth (then CEO of BT) about 10pm on a Sunday night) ... reply from him about 10.30 that night (seriously not expecting that)

BT engineer knocking the door 8 am the monday morning - he was seriously unimpressed, i placated him with lots of strong fresh coffee!
 
Lynton said:
See... people take the pi$$ but my method does work... When the twins were tiny we had a slight issue with BT - phone line died but still had interweb, so emailed Ian Butterworth (then CEO of BT) about 10pm on a Sunday night) ... reply from him about 10.30 that night (seriously not expecting that)

BT engineer knocking the door 8 am the monday morning - he was seriously unimpressed, i placated him with lots of strong fresh coffee!
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I did that without the need to resort to those measure. Logged it on Saturday night, and Sunday morning 07:09 I was woken up by the engineer. Grrrr. Just normal fault logging process on their website.
 
dejongj said:
I did that without the need to resort to those measure. Logged it on Saturday night, and Sunday morning 07:09 I was woken up by the engineer. Grrrr. Just normal fault logging process on their website.
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whoopity woo.. however i find that a quick email takes more or less the same time, and those that "care" about the issues (i.e. lets keep customers happy) ... get to know about it and do something about it..
 
Lynton said:
whoopity woo.. however i find that a quick email takes more or less the same time, and those that "care" about the issues (i.e. lets keep customers happy) ... get to know about it and do something about it..
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And you really believe they read their email themselves? Seriously? Hmmm, normally a staff officer and a whole team involved performing a triage on the incoming mails such that a CEO doesn't have to deal with someone with a phone line problem ;)
 
Lynton said:
See... people take the pi$$ but my method does work...
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I don't think amyone (here) takes the p***, I believe its now known affectionately as " Doing a Lynton) :thumbs:
dejongj said:
Logged it on Saturday night, and Sunday morning 07:09 I was woken up by the engineer. Grrrr.
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Its aright for you, but us mere mortals have to wait at 48 hours for a response, and that doesn't include week ends, it took them nearly 2 weeks once to fix a faulty line here!
You must have friends in high places :p
dejongj said:
And you really believe they read their email themselves?
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I very much doubt it, but I'm surprised that mine was apparently sent from an iPhone and signed personally,
They are usually signed by a PA or some such.
 
Had a colleague recently bought a new property. Planned all the internet before he moved in, had an engineer scheduled to visit to install/check the modem, didn't turn up (he'd taken a day off work).
Turns out the engineer didn't turn up as he'd found out the cable hadn't been run to the property and was waiting for another bit of BT to do the cabling.

3 different promised times passed, then...
Cabling was allegedly done, modem was delivered by post, just plug it in sir. Didn't work.

Then it seems it wouldn't be available because the cabinet wasn't big enough to support all the people on the new estate, so they hadn't connected him up. He currently has a new date of 26 august having spent hours on the phone to all levels of customer support, who really don't seem to care.


Then two days ago it all mysteriously started working. He's not telling them.
 
Cobra said:
Damn! seems I've been excommunicated :D

View attachment 40640
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They've got you marked as a troublemaker now. Bad Chris! !:D

(And I too have crashed out a couple of emails in the last year or so whilst muttering "doing a Lynton" :D )
 
Byker28i said:
Then two days ago it all mysteriously started working. He's not telling them.
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I wouldn't either :thumbs:

If I do a search for available packages I definitely can get super fast BB,
if I check this site https://www.dslchecker.bt.com its been put back yet another month,
left hand / right hand!
 
Cobra said:
I don't think amyone (here) takes the p***, I believe its now known affectionately as " Doing a Lynton) (y)

Its aright for you, but us mere mortals have to wait at 48 hours for a response, and that doesn't include week ends, it took them nearly 2 weeks once to fix a faulty line here!
You must have friends in high places :p

I very much doubt it, but I'm surprised that mine was apparently sent from an iPhone and signed personally,
They are usually signed by a PA or some such.
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I have :p but won't use them for something like this. Nope simply logged the problem like anyone else via the bt website, performed a test first and when it failed turned it into a trouble ticket.
 
viv1969 said:
They've got you marked as a troublemaker now. Bad Chris! !:D
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That's what I thought too :(
viv1969 said:
(And I too have crashed out a couple of emails in the last year or so whilst muttering "doing a Lynton" :D )
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I makes you feel a little better doesn't it? although you never really expect a result.
It kinda feels like you are poking the offender in the eye while typing :D
 
dejongj said:
. Nope simply logged the problem like anyone else via the bt website, performed a test first and when it failed turned it into a trouble ticket.
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Its still favouritism, its cause you is Dutch innit :p
 
Well I have had 2 emails today, different people but both from the CEO's office
Dear Mr
Please do accept my apologies for the problems you have been experiencing.
I can see a colleague has made an adjustment to your broadband profile on Friday to try and optimise you speeds as this had been set incorrectly when you have been networks migrated. This appears to have stabilised your speeds at 2.5 meg but if you wish to test this further I have provided the link for our speed tester below if you could enter your telephone number once this has completed?

I look forward to your response.
Regards
Graeme Hughes

Chief Executive's Office, TalkTalk

And the results were Download2170 KBits/s(271.25 KBytes/s)Upload617 KBits/s(77.125 KBytes/s)
Still slower than Tesco after I bollocked them a few times but at least its been stable over the week end.

And how the f*** do they incorrectly set speeds?
 
So having had a stable connection for a few days its now dropped ( over the last few days)
to below 1Mbs upto 1.8Mbs.
Another snotty email fired off, to be fair they are trying (yep f*****g trying at times :( )
And there is a brand new router on its way to me to see if that makes any difference!

I don't see that it will, as the existing one, albeit a couple or so years old, managed quite well before talk talk took over.
But a free router is a free router after all.

Oh and despite BT telling me on several occasions that fibre is now active, it f*****g well aint!
I'm not really annoyed just p***ed off with "large companies" that seem in capable of telling the truth
 
Cobra said:
I'm not really annoyed just p***ed off with "large companies" that seem in capable of telling the truth
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So.... don't get your internet from a large company, especially not one that tries to sell you a TV service as well. Get it from a company that does internet or internet and telecoms, as chances are they'll actually know what they are talking about.

Or, put another way. I use A&A who are a proper ISP. How often do you see people on forums complaining about them?
 
BT keep badgering my wife to switch to Infinity, which has just been installed where she lives. A bit pointless, because it's only fibre to the exchange and the speeds aren't anything like what some people report. We don't need it anyway, and it's too expensive for us.

On a similar topic, Vodafone keep sending me offers to 'upgrade' to 4G. 'Just call today and we'll upgrade you'. I know this is mass marketing but we can only get a weak/unreliable 2G signal and my old Blackberry would probably die of shock if it was expected to cope with something like this, even if it can!
 
MartynK said:
BT keep badgering my wife to switch to Infinity, which has just been installed where she lives. A bit pointless, because it's only fibre to the exchange and the speeds aren't anything like what some people report. We don't need it anyway, and it's too expensive for us.
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Infinity is BT Internet's brand name for fibre to the cabinet (FTTC). All exchanges have fibre to them from the BT IP networks, whether FTTC is offered or not.

I'm with a different ISP on an FTTC service and get the full 40Mbps sync rate and over 36Mbps in actual throughput, not that I need it.
 
Cobra said:
And how the f*** do they incorrectly set speeds?
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It's the settings applied to your line as they are different lengths from the exchange, so they tweak the settings, usually conservatively. When you complain they'll monitor the line and make suggestive changes, but rain into the connections, iffy weather etc can have an impact.
 
onomatopoeia said:
So.... don't get your internet from a large company, especially not one that tries to sell you a TV service as well.
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That's the point I can't! there is no fibre connection here, if you read the whole thread you will see that they give a date and then change it (forward)
 
After Storms, it's amazing how many clients we have call with slow or intermittent internet. BT's external connectivity seems in places as though it's wires twisted together, then water gets in.
For pure bull manure we've also had
'magnetic interference from sun flares causing interference on some lines',
'the only way to get a faster speed is to move location or change the laws of physics'.

best one was the cleaner plugging the hoover into the ups out of hours, just when offsite processing was happening, which did cause resets
 
Byker28i said:
plugging the hoover into the ups out of hours, just when offsite processing was happening, which did cause resets
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They did actually ask me if I was running any electrical items in the vicinity
Just the router and PC I said :rolleyes:
 
Byker28i said:
have they asked to to change your filter? ;) :D
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Of course :D and no there is nothing else plugged into the socket either.
Actually I did add a filter just in case, and you know what? it made matters worse!
 
Sounds like the problems I had a few years back when I lost internet connection after a power cut due to a thunder storm.
Seems without being told my ISP had been sold 3 times and I too was with TalkTalk, what a shower.
Three new routers and the same old questions every time and they were still say the fault was mine as they tested the line and all was ok.

Got annoyed and demanded the code to change ISPs which they gave me over the phone, yep stroppy cow here.

Changed to BT who 5 days later flicked a switch at the exchange and I was back online, seems BT/Openreach still own most of the lines
and it costs others if the call out engineers, especially out of hours, so they blame you all the time.
Not had a problem since, if it is their fault they admit it and get it sorted asap

As a conclusion I stopped the DD that was due a couple of days after I got the code and TalkTalk threatened legal action as I hadn't given them
30 days notice, told them to go ahead.......................they didn't.
 
Gremlin said:
I too was with TalkTalk, what a shower.
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I'm beginning to realise that!
I said that I would try the new router, while I shopped around for another provider.
But does seem a bit pointless, at the moment, while BT decide whether or not to install fibre, one minute they say its in the next its not.
They are now saying August the 5th, everytime the deadline arrives they put it back a month.
Or say its connected, when I phone up to switch they say "its not avaialable just yet :rolleyes:

Gremlin said:
seems BT/Openreach still own most of the lines
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I believe they still have the monopoly on the lines too.
 
Cobra said:
Or say its connected, when I phone up to switch they say "its not avaialable just yet :rolleyes:


I believe they still have the monopoly on the lines too.
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Can't you just change ISP now and then upgrade late when it does become available.?
I waited a while but was offered deals to change straight away, I have now due to my router actually going wrong
and reduced the bill by £15 a month (y)
 
onomatopoeia said:
Infinity is BT Internet's brand name for fibre to the cabinet (FTTC). All exchanges have fibre to them from the BT IP networks, whether FTTC is offered or not.

I'm with a different ISP on an FTTC service and get the full 40Mbps sync rate and over 36Mbps in actual throughput, not that I need it.
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OK, thanks. I didn't speak to them myself, my wife is the subscriber and they call her.
 
Cobra said:
I could, but TBH I CBA.
I'd rather moan at Talk Talk for awhile (can you tell I'm bored? :D )
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Get the camera out then or go do some work :p
 
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