Epson service.....Arghhhhh!

  • Thread starter Thread starter darkroom12
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darkroom12

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I had a fault with my nearly new Epson SC-700 when printing documents where the paper would constantly miss-feed. After a long convoluted attempt to speak to Epson I and was told eventually made a contact - in Barcelona! Getting in touch with them is almost as bad as trying to speak to Hermes couriers.

I explained the problem and was told that the service centre would be in touch. True to the word I was contacted by E mail - eventually - but by this time I had sorted out the problem myself. It was not the printer, it was a poorly cut ream of paper and one sheet was dragging another out of line despite being 'fanned out' before filling the feed slot.

I called off 'the dogs', but I have now had 3 more E mails despite telling them I no longer had a problem they cannot understand I no longer need their services. The solution is simple put in a phone line where we can speak to someone to tell them person to person. It is obvious they don't read the E Mail sent to them properly
 
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Tried turning it of and back on again!!!! --- (Expletive deleted) It nearly went out of the window!

It was the paper quality all the while and changing the ream made all the difference. I have also since gone up from 80gsm to 100.
But I cannot seem to shake off Epson's insistence I still need them to help!
 
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Most companies I have had to chase with complaints completely ignore telephone calls emails and letters. I am about to take one of them to court though perhaps their legal department may encourage some action.

Dave
 
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