yet another YODEL rant

omens said:
Maybe the cats are busy going online to buy more cats? :runaway:
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By Jove, I think you've explained how "Cat Ladies" happen. It's not a choice - it's a home invasion! :runaway:
 
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It's not often you will hear me stick up for the opposition, and I do agree that how the parcel was delivered was totally wrong in this case'
RM would certainly discipline the delivery person, but as has been noted the contract is between the person sending the item
and the courier that accepts it
But most of these guys are employed on minimum wage, zero hours contract, or per item delivered.
They have to cover very large areas and work damn long hours to get a living wage, is it any wonder they cut corners
to get the job done.
On the other side though I have had RMSD letters which are guaranteed delivery the next day by 1pm, can only be delivered
to the address on the item, and require a signature, with a note on the label stating to leave in a safe place if no one is at home !!!
When asked a customer about this apparently some firms won't complete the sale etc. until you have made a choice to this effect
stating what you want if you aren't at home. Great when they must know a signature is required.
The other thing that is happening more often now with the push for first time deliveries is something called "Denial of Service"
An item is scanned and either left in the designated safe place or with a neighbour and the customer says they didn't get it,
we cannot prove anything if a signature isn't required or we have followed instructions and left the parcels as instructed.
Taking a picture seems like a great idea but I wonder how many people would be happy with that when handed their parcels
It really is a no win situation in which a few will ruin things for the majority as ever
 
Ingrid - just to clarify, I am not disputing that the yodel delivery driver delivered it. To which, a photo of a box / padded envelope on my doorstep wouldn't really help.

However, there is no designated safe place at our address. (and never has been)

Where it was alledgedly left is within full view and 3 steps of a public path by the side of the road.

If it was left where stated, then very easy for someone else to help themselves to it.

Why Yodel cannot see the stupidity of that is beyond me.
 
Llamaman said:
Are you saying;
1. That you're getting cats delivered by post?
2. The cats are making online purchases?
I'm not sure which interpretation I find more disturbing.
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No, the deliveries are for the cats, some food etc i order, but also the place that i foster for has wish lists set up, so sometimes things are delivered which i have no idea are arriving as people buy from the wish list :-) i did think about rewording that as i wrote it, but its not disturbing, trust me.

----

the DPD driver i had that knocked on an external door to a hallway, instead of pressing a buzzer took a photo of outside of house to prove there was no safe place to leave parcel - but in the photo was also the buzzer right next the door (with a note on it to him!) - it's as if he didnt know what flats were or in fact buildings, doors, or human kind.

I work in a small place and havnt had any iissues with no delivery so i guess im lucky there too. failing that i order to my parents place which has a sideway & alundry room that is at least vaguely safe. I had no problem woith Yodel when i got stuff delivered there.

omens said:
Agree - I have to pay for postage but some companies either don't let you post to a different shipping address other than billing address, or the courier just doesn't bother attempting a delivery and sends it back to the depot. Multiple times I've spent going to UPS or Yodel depots either because I didn't have a choice of courier, couldn't specifically select a delivery date, or couldn't get delivery to my workplace. I've even had orders arrive a day or two earlier than planned which causes problems.
.
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yes, no business address delivery is stupid. I was livid with H&M when i've had stuff delayed because they wont delivered to a work address - i told them to grow a brain and develop a better address look up for their online system, it would be possible for them to no accept work postal addresses when you submit the order, instead o of waiting a week to tell customer, and only when i phoned up to ask wtf was going on. they could query business rates database to make sure it is a resdientl address only to prevent it. Never order from H&M around xmas time, twice ive had isue with things being late even if ordered 3/4 weeks before xmas. They use hermes - ive used hermes for delivering stuf and not had any issue so far.
 
dan_yell said:
the DPD driver i had that knocked on an external door to a hallway, instead of pressing a buzzer took a photo of outside of house to prove there was no safe place to leave parcel - but in the photo was also the buzzer right next the door (with a note on it to him!) - it's as if he didnt know what flats were or in fact buildings, doors, or human kind.
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I think not seeing something in front of out nose is something we all do from time-to-time.

I like that DPD send a text with a photo of the front door, in the past I've had problems with UPS trying to deliver a laptop to the right number on the wrong street and Parcelforce claiming a delivery attempt (prescription diet cat food) was made when I knew I was in and I'd paid for 24hr express delivery - they conveniently backdated a record of an attempted delivery a couple of hours after I initiated a complaint with the supplier the following day. At least with DPD you can believe that an attempt was made.
 
Sorry, no sympathy for not understanding how you access a building of flats, its not the Crystal Maze! The buzzer are at eye level inches from where they would have knocked and in pretty sure they left a card in post boxes a couple of inches the other side of the buzzers - all clearly marked with flat 1, flat 2 etc.

Like I say, missing a RM or parcel force delivery usually means a short trip to depot (in this area) whereas couriers is a couple of hours round trip.

Different couriers suit different people so I wish there was a way to choose which you had - you're all good with DPD so you'd be like, yep no prob, but then I'd choose RM or PF as they suit me. I think people get frustrated that they have no choice in the matter & are at the mercy of the courier if something goes tits up
 
Lynton said:
Ingrid - just to clarify, I am not disputing that the yodel delivery driver delivered it. To which, a photo of a box / padded envelope on my doorstep wouldn't really help.

However, there is no designated safe place at our address. (and never has been)

Where it was alledgedly left is within full view and 3 steps of a public path by the side of the road.

If it was left where stated, then very easy for someone else to help themselves to it.

Why Yodel cannot see the stupidity of that is beyond me.
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If you read what I said I am not disputing the driver was in the wrong (y)
The pictures bit was for those that are in to accept the parcel then deny it as no signature is required.

Only time I take phone pictures are when as happened on Saturday, parcel left out on a doorstep of someone who
doesn't want them left, it was still there yesterday and today it's pouring with rain, it wasn't one I delivered but
the householder will try and blame RM
 
in the real world lynton have you checked with neighbours and houses opposite to see if they have taken it in and forgotten about it ???? last week that happened to my daughter her next door neighbour took in a parcel and mysteriously forgot they had it until questioned ,and last year our neigbour forgot to bring round a large box containing a dyson cleaner they had been stepping over for 3 days . in this day and age the old finders keepers rule is still in use !!!!!
 
Just had a parcel delivered by Yodel. I was expecting two. I asked the driver if there should be two and he said "that's it" and jumped back in his van and drove off. It was quite rude and to put it bluntly pretty odd. Anyway, I rang the company that was sending the parcel and they explained that they had sent the other item which was far more expensive by DPD. The parcel that Yodel delivered was worth £300 but it appears that they don't send very expensive stuff via Yodel but would rather trust DPD! I usually get a text from DPD saying that I will get a delivery with a time slot. I haven't had one so God knows what that is about. Apparently it is getting delivered between 3.38 - 4.38pm according to the parcel senders. DPD are usually quite good.

I do have some sympathy with any driver / delivery person nowadays as they are expected to do more and more and are monitored all the time. The margins are that tight that they are encouraged to drop parcels anywhere so there is no additional delivery required. What does annoy me though is rudeness and treating people that often wait in all day for parcels like they are a nuisance. Its symptomatic of the target driven non-stop world we all now inhabit where targets, speed and profit are prioritised over people and caring about good service. The problem is that we all feed into this (myself included) as we all expect retailers to work 7 days a week so that we can purchase anything at any time. I don't know where it will all end up but it doesn't feel like the world is heading in a better direction........Sometimes I just want to slow it all down but we are all on that merry go round of life that seems to be speeding up.

Chris
 
Chris, i had a problem with DPD once, they were collecting a lens, i didnt get the text/email notification of time window and turns out their systems were down or something. i think i tweeted them - altho putting a message out on twitter to let people know might have been useful, at least they replied.
 
and we have a winner............. My dear chum, "Mr N Lloyd" has conceded that by leaving it on full view in a public place they have not fulfilled their contractual obligations as not technically delivered to the recipient. They will be contacting Revant Optics to arrange a replacement at Yodel's cost. I have forwarded to Revant, who have confirmed they have received.

Once again, the tried and tested method works.
 
Lynton said:
and we have a winner............. My dear chum, "Mr N Lloyd" has conceded that by leaving it on full view in a public place they have not fulfilled their contractual obligations as not technically delivered to the recipient. They will be contacting Revant Optics to arrange a replacement at Yodel's cost. I have forwarded to Revant, who have confirmed they have received.

Once again, the tried and tested method works.
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:clap:


...and driver retraining?
 
I agree with the majority here, Yodel are useless and DPD are mostly very good. Royal Mail can take some beating though, about a year ago I sent some documents Special Delivery(Next day before 13.00pm) to the head office of a company in Manchester. Upon enquiring why the package had not been delivered, RM informed me that delivery HAD been attempted but there had been nobody there to receive it, time of attempted delivery at these offices...............05.53 am!!!!! FFS!
 
Tigger.ufo said:
:clap:


...and driver retraining?
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Don't know about that. What I do know is he was interviewed by Area Manager and his version of events stacks up with his card and my thoughts...... he left it by front door on path at 15:13 and card through door. Never doubted it was not left, just wasn't there 2 hours later.
 
Another p!55ed off Yodel .....non recipient.

Waiting for a delivery & SWMBO got the email & text for today (Saturday) out for delivery up to 9PM

Just after 4.30PM got another text & email `Sorry we missed you`. `kin lying b@sturds!!!!! :mad:
 
OldCarlos said:
Another p!55ed off Yodel .....non recipient.

Waiting for a delivery & SWMBO got the email & text for today (Saturday) out for delivery up to 9PM

Just after 4.30PM got another text & email `Sorry we missed you`. `kin lying b@sturds!!!!! :mad:
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A couple of days ago l had a customer moaning that she'd had a text saying parcel force had attempted a delivery and left a card,
which she hadn't found, what should she do, l said contact parcel force
She lives in a house with no letter box and it has been a bit windy, I put her mail under wellies by the door, but it is possible card
had blown away.
Today l went there with a saturday guarenteed special delivery, cost £12 and no one home to sign for it !!!!
l can guarantee she will complain next week, who pays extra for a guarenteed delivery when they aren't going to be in ?
 
I wouldn't recommend InPost either. They kept my parcel with two lenses in it, for a fortnight in their Northampton depot, scanning it into the delivery bay and back into the warehouse on pretty much a daily basis. When I finally saw on their website that they'd claimed to have delivered it, my wife found it propped up against the front door next to a busy road. We'd both been in the whole time and never had a knock on the door.
 
I had a parcel force delivery and it was signed for by Porch!

SWMBO was in the house at the time and the driver did not knock! :(

It was a big box that would have been visible from the street........if I had not phoned her ( I was tracking it so knew it was there) it was at risk of theft!
 
Yodel tracking system is pants. They have delivered or unable to deliver as choices so anything they can't fit in gets the unable to deliver but no card.

Glad I have cctv as it does stop them lying.

Interlink are more devious and say they can't find the address when they can't fit the delivery in. Their tracking system is better though so you actually know in which two hour slot it will arrive.
 
i rarely buy online and sitting in waiting for an amazon delivery yesterday reminded me why ... still waiting in today, with no assurance my purchase will arrive, despite paying for the one day service and the tracker saying it arrived at a depot 26 miles away this morning. at least it hasn't gone 'missing' .... yet
 
Most of it's down to the local driver. Our Hermes lady is brilliant, very diligent, always knocks or leaves a card and puts the delivery in a sensibly safe place.

Amazon are normally very good but have got worse these last few weeks, I guess it's to do with them taking on extra temporary staff for Black Friday and Xmas. We had a parcel lobbed over an 8 foot gate straight on to paving slabs recently. Great service, thanks. :mad::mad:
 
I had a right hooharr with ups the other week. A pair of printed canvases. Tracked it efficiently all the way across Europe, I sat in waiting for it, never more than 12 feet from my front door.

I checked the tracking page and apparently, there had been no one available to accept delivery!!!! Within 2 minutes of seeing this I was having a rant at them via email and twitter.

Bottom line, I got no where, the local office didn't bother to contact me and the parcel was delivered the next day to an old lady about 20 doors down the road. I think they were too scared to get within visual range of my door.

My only beef was the fact they just blatantly lied about attempting to deliver it. Had they just said they didn't have the ability to do it, or even just leave it at the depot I would have been fine with it.

Bunch of f****ards
 
The main complaint about yodel (for me) is their notification system.
Notified @ 11AM that they would be delivering yesterday, up to 9PM.

Sit in waiting, only for notification @ 4.30PM that they aren't actually delivering! :mad: but then go on to say `sorry we missed you` & a card has been left.


Our delivery actually arrived 40 mins ago & then got email confirmation with a `Rate your delivery` button. :rolleyes: Done! :bat:
 
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Amazon Logistics (misnomer or what)....

Check my tracking for my £150 speakers while at work in London only to find that they'd been delivered at home & I'd signed for them :mad:

Luckily they were still lying at my front door when I got home.

*Amazon have been informed of my dissatisfaction ;)
 
Waste of time, Amazon logistics are. Worst of the lot, I reckon! After ballsing up and ending up with prime (as part of a push to boost GT viewing?), I ordered a few things using it (prime free next day delivery) and have planned today so we're in for it. The best laid plans have ganged agley thanks to this

"We intended to deliver your order 204-5931080-6612360 on Monday, 28 November 2016.
We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive."

Can't stay in for the next 2 days on the off chance that they might deign to deliver my goods and can't go out to do what we were planning to do tomorrow or Wednesday today just in case they DO turn up as per their earlier promise. Had I known they would balls it up, I'd have arranged a locker delivery somewhere so I could pick it up but I expect they'll do the usual trick of leaving a card - not sure where their pick up point for undelivered parcels via their own logistics is.
 
Well, I got my package yesterday after a couple of emails and trying the chat thing. At that time it was back at a depot according to the tracker, but the chat person said they'd get it prioritised and I had it a couple of hours later. Also, they confirmed that I will be refunded for the one day delivery failure. Hacked off at losing a day waiting, but that's nothing compared to what a lot of their customers appear to be going through.
 
i sense this thread is going to become rather busy over the next few weeks :-)

i complained about amazon logistics and they refunded my entire order! (about £30)
 
One of my colleagues at work had a My Hermes experience recently that topped anything I've ever heard before.

She got home one night to find that her wheelie bin had been moved closer to her back gate and the top was dented. It looked like somebody had used it to climb on, and the obvious possibility was a burglary. But she checked carefully and the house was fine, the garden was fine, the shed was locked, and the back gate was locked. WTF?

Turns out it was a My Hermes driver who was trying to deliver a parcel to the house next door. No-one was in, and apparently the driver didn't want to leave the parcel outside the front door - fair enough - but it's a mid terrace house and he didn't know how to access the back garden. My colleague's house is on the end of the terrace, and there's a driveway down the side leading to some garages or something, and her garden fence is 8 feet high. So the delivery driver moved the wheelie bin next to the locked back gate, stood on the bin, and lobbed the parcel across the width of her garden (about 25 feet) into next door's garden. Job done.
 
That has been done. An Amazon driver lobbed a parcel onto a roof and several have lobbed parcels over fences. The wheelie bin step ladder is a new dimension though :thumbs:
 
We've only got ourselves to blame. Everybody expects a 24 hour delivery for free which means companies use the cheapest couriers.

Drivers are under pressure to deliver hundreds of parcels per day and paid peanuts. Many only get paid for items delivered.

That's what happens when the value is removed from a service. A bit like photography.
 
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I don't expect 24 hour delivery for free!

i agree the drivers are under a lot of pressure and is probably the origin for a lot of the ill advised decisions they make. I'm hoping when I move to a house I can have one of those parcel bin things or will have a 'safe place' for parcels to be left as i don't have that option now. luckily i can get most stuff delivered to work which makes life a lot eaiser.
 
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