Wrong sofa (any advice)

mjb123

mjb123

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To cut a long story short if I can, we ordered a new corner sofa in Nov, to be delivered mid Jan, Mid jan comes and sofa is delivered, only problem is it's the correct style but wrong size . Phone calls are made by both me and delivery men, pictures sent and the outcome is that the sofa is to stay with us until new one can be organised.
I made it clear how annoying this was and that I had to take a day off of work where I would of earnt around £150 and that I will have to take another day off to take delivery of replacement sofa and that I would be expecting some sort of compensation as a good will gesture!
My Question is has anyone had a similar scenario and what did you push for? Or better still does anyone work for a big company and can advise on getting the most out of it?? company is House Of Frasier........

Thanks.... Sorry to bore you
 
We had issues with SCS - right color leather, right size, contrast stitching rather than self colour (my other half was not happy, I wasn't fussed).

We had months and months of sales person, store manager and regional manager all doing nothing.

4 page email to the entire board or directors listing every single failing, promised returned calls that never happened, request for things in writing ignored.

A new sofa was delivered 4-6 weeks after that.

Wouldn't bet on getting anything other than what you originally asked for - heaven knows that is often hard enough!
 
Why do you feel the need to get "the most out of it", mistakes happen, have you never made a mistake! I agree it is annoying especially when you have lost a bit of income, however if you had ordered something worth £150 to be delivered and you had to take the day off would you expect the goods for free. I think you can only expect what's "reasonable" in the form of any compensation you might get. Personally I would'nt count on getting anything other than the goods you ordered.
 
We had a similar situation years ago with the first sofa we ever bought - right sofa wrong colour.

Like you, we kept the 'wrong' one for 6 weeks until they could send the correct replacement.
And like you, getting time off work for delivery was a bit of an issue.
Due to it being their mistake, they agreed to a weekend or evening delivery at a time that suited us so that it didn't cause any further inconvenience.

IMO that was fair enough and about all I wanted them to do about it - didn't see any need to push for compensation or anything else.
And I think that's about the limit of what you can reasonably ask them to do.
 
Yup, arrange delivery at your convenience at their cost. No need to stay in specially or lose any income.
 
beyond the blue said:
Why do you feel the need to get "the most out of it", mistakes happen, have you never made a mistake! I agree it is annoying especially when you have lost a bit of income, however if you had ordered something worth £150 to be delivered and you had to take the day off would you expect the goods for free. I think you can only expect what's "reasonable" in the form of any compensation you might get. Personally I would'nt count on getting anything other than the goods you ordered.
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That bit of income could of bought me some more camera gear
Was only seeing if anybody had had same sort of thing!
6 people squashed on a 4 seater is a tad cosy!!
 
mjb123 said:
That bit of income could of bought me some more camera gear
Was only seeing if anybody had had same sort of thing!
6 people squashed on a 4 seater is a tad cosy!!
Click to expand...

You'd have taken the time off for delivery of the correct sofa initially anyway, so no loss there.
As above, insist the new delivery / collection takes place at a time to suit you (evening / weekend), and no loss there either.
My only similar thing was shortly before moving house 9 years ago we ordered a new suite, with delivery arranged for the day AFTER we moved into the new house.
They called 4 days BEFORE we moved and insisted that either they delivered the following day or cancelled the sale.
The new suite had to sit in the garage for 3 days. :rage:
 
mickledore said:
This thread is useless without pictures!
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Nope I think what you mean to say is this thread is useless!!
Really people no need to be so aggressive! I was merely stating the inconvenience and having a moan! Jeeze take a fricking chill pill!!
 
True! I was well oiled last night when I wrote this.
 
mjb123 said:
Nope I think what you mean to say is this thread is useless!!
Really people no need to be so aggressive! I was merely stating the inconvenience and having a moan! Jeeze take a fricking chill pill!!
Click to expand...

??? :thinking: :p
 
Be careful, a work colleague ordered a sofa from either SCS or DFS and when it arrived it was the wrong colour. After many discussions, photographs and an 'evaluator' they agreed to replace it with the correct colour and as a gesture of goodwill, my colleague could keep the wrong sofa until the correct one was delivered. On the day the new one arrived, the driver refused to take the incorrect sofa back as it had been used and dropped off the correct one.

My colleague phoned the store to be told that because she had used the incorrect one that it couldn't be returned as it was now in used condition but she could buy it as a reduced rate of about 30%. When she explained that she didn't want two sofas including one that didn't match her colour scheme, the Manager said she could sell it if she didn't want it. It took another 3 weeks and a letter to the CEO of the company before they returned to pick up the sofa. In the meantime the company took the additional money from her account. This took another 5 weeks or so to get it refunded.
 
Shadow said:
Be careful, a work colleague ordered a sofa from either SCS or DFS and when it arrived it was the wrong colour. After many discussions, photographs and an 'evaluator' they agreed to replace it with the correct colour and as a gesture of goodwill, my colleague could keep the wrong sofa until the correct one was delivered. On the day the new one arrived, the driver refused to take the incorrect sofa back as it had been used and dropped off the correct one.

My colleague phoned the store to be told that because she had used the incorrect one that it couldn't be returned as it was now in used condition but she could buy it as a reduced rate of about 30%. When she explained that she didn't want two sofas including one that didn't match her colour scheme, the Manager said she could sell it if she didn't want it. It took another 3 weeks and a letter to the CEO of the company before they returned to pick up the sofa. In the meantime the company took the additional money from her account. This took another 5 weeks or so to get it refunded.
Click to expand...

Good grief!
 
We had a nightmare with John Lewis when we ordered nursery furniture. Each item had at least one piece that was missing or damaged in some way so they sent the entire lot out again but didn't collect the first load. The 2nd lot also had damage so they sent out a full third set. Eventually we managed to use all 3 sets to make up a complete nursery.

The CityLink guy and I had a pretty good laugh about it in the end. Then an actual John Lewis lorry picked up the remainder.

We got a £50 gift card from them without asking.
 
Shadow said:
Be careful, a work colleague ordered a sofa from either SCS or DFS and when it arrived it was the wrong colour. After many discussions, photographs and an 'evaluator' they agreed to replace it with the correct colour and as a gesture of goodwill, my colleague could keep the wrong sofa until the correct one was delivered. On the day the new one arrived, the driver refused to take the incorrect sofa back as it had been used and dropped off the correct one.

My colleague phoned the store to be told that because she had used the incorrect one that it couldn't be returned as it was now in used condition but she could buy it as a reduced rate of about 30%. When she explained that she didn't want two sofas including one that didn't match her colour scheme, the Manager said she could sell it if she didn't want it. It took another 3 weeks and a letter to the CEO of the company before they returned to pick up the sofa. In the meantime the company took the additional money from her account. This took another 5 weeks or so to get it refunded.
Click to expand...

I'd have loved to see them defend that in court.

Ignoring the sale of goods act and unauthorised removal of funds from somebody else's bank account.
 
We had an issue with garden furniture from focus. The table was damaged so they send out a new one and collected the damaged one. Problem is even the replacements were damaged. This happened 4 times before we got an acceptable table.

They gave up collecting the damaged ones and we still have the last damaged one in the garage. It's wood so one day I'll repair it.

Shortly after this they went bust........ I wonder why?
 
beyond the blue said:
Why do you feel the need to get "the most out of it", mistakes happen, have you never made a mistake! I agree it is annoying especially when you have lost a bit of income, however if you had ordered something worth £150 to be delivered and you had to take the day off would you expect the goods for free. I think you can only expect what's "reasonable" in the form of any compensation you might get. Personally I would'nt count on getting anything other than the goods you ordered.
Click to expand...

You, Sir, need a lesson in Lynton complaining!
 
Don't get me started on MFI. It is entirely my fault they went bust!!!!
 
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