yoby
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- Dave
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Arrrggghh..
Until today I was a jesus Phone owner. Sadly, my original iPhone - Purchased 22nd April 2008 expired on Friday and I've been given the runaround since yesterday to try and get it fixed ! Took it back to the 02 shop where I bought it who decided that my problem was a common one and Apple would happily repair or replace on the spot as it's only 3 weeks outside the 12 month warranty. Made an appointment at the nearest Apple store to the office (Regent Street) and trekked over there this lunchtime.
The guy's there are great, can't fault their service at all, the guy there confirmed it was dead, and seemed genuinely sorry that I'd have to cough up £130 for the repair as the warranty expired in December.
"Hang on a minute I said - I didn't buy it till April?"
"Sorry" replied Craig or Chris or Bob (I missed his name tag) "O2 must have purchased it in advance, there's nothing I can do unless you've got the original receipt, then I can perhaps get the manager to slip it through... "
Had I had the receipt, my tale would be a happy one and I'd be typing this on my newly repaired phone, but that would have been too easy. Given the discrepancy in the warranty expiry, we decided that my best bet would probably be to return to the O2 shop and get them to send it off for repair.
Simple - Perhaps it might have been but the particular shop from which I purchased the phone seems to be staffed mostly by people that spend most of there life either asleep, or deliberately avoiding contact with humans. Unfortunately, my contact there also happened to be the most ignorant, condescending individual I've ever had the misfortune to come across. In a protracted conversation (and I use that word loosely) reminiscent of a scene from Little Britain (**cough** computer said no) because their records show that I purchaded the phone online, there was essentially nothing they were prepared to do in-store, except send it off for repair at my cost.
Exasperated, but not yet daunted, I explained calmly and logically, that I most certainly had purchased the phone in that very shop, not thirteen months previously despite what the computer said. I also reasoned that as they had little or no stock, I missed out on the free upgrade to the 3g phone less than 2 months after I got the original one. Following several circular *cough computer says.....* logic loops, and deadlocked at the "you have to pay for the repair" statement I rather foolishly questioned why, having spent £169 on a phone and £35 per month for the last 12 months I had to then pay another £35 per month to see out my contract on an iPhone tarrif, without a phone that works unless I fork out another £130 to get it fixed (unless my maths is flawed, that's a hefty £929 or thereabouts). the answer was an adamant we're not saying we won't get it fixed, you just have to pay for the repair"
As much as I love the phone, I wasn't remotely happy to be treated like some kind of idiot. Having lost all patience, gathered a small audience and not sworn once I decided that enough was enough and asked nicely for her to cancel my contract immediately. No drama, just cancel the contract. Simple - NOT - Apparently, because I bought the phone online, I couldn't cancel it in-store Arrrrggggggggggghhhh.
On my return to the office, much to the amusements of my colleagues who've spent a fun couple of days watching me go through iPhone withrdrawal I tried calling customer services, only yo get a recorded message telling me that their office had been evacuated due to an emergency - How's that for luck.......
If you've just joined this and couldn't be bothered to read the above, I've still got a dead iPhone which won't charge, or connect to PC or MAC) and 6 month remaining on a pointless contract that was proving to be rather difficult to cancel. And there was me trying to keep this rant fairly short.
Until today I was a jesus Phone owner. Sadly, my original iPhone - Purchased 22nd April 2008 expired on Friday and I've been given the runaround since yesterday to try and get it fixed ! Took it back to the 02 shop where I bought it who decided that my problem was a common one and Apple would happily repair or replace on the spot as it's only 3 weeks outside the 12 month warranty. Made an appointment at the nearest Apple store to the office (Regent Street) and trekked over there this lunchtime.
The guy's there are great, can't fault their service at all, the guy there confirmed it was dead, and seemed genuinely sorry that I'd have to cough up £130 for the repair as the warranty expired in December.
"Hang on a minute I said - I didn't buy it till April?"
"Sorry" replied Craig or Chris or Bob (I missed his name tag) "O2 must have purchased it in advance, there's nothing I can do unless you've got the original receipt, then I can perhaps get the manager to slip it through... "
Had I had the receipt, my tale would be a happy one and I'd be typing this on my newly repaired phone, but that would have been too easy. Given the discrepancy in the warranty expiry, we decided that my best bet would probably be to return to the O2 shop and get them to send it off for repair.
Simple - Perhaps it might have been but the particular shop from which I purchased the phone seems to be staffed mostly by people that spend most of there life either asleep, or deliberately avoiding contact with humans. Unfortunately, my contact there also happened to be the most ignorant, condescending individual I've ever had the misfortune to come across. In a protracted conversation (and I use that word loosely) reminiscent of a scene from Little Britain (**cough** computer said no) because their records show that I purchaded the phone online, there was essentially nothing they were prepared to do in-store, except send it off for repair at my cost.
Exasperated, but not yet daunted, I explained calmly and logically, that I most certainly had purchased the phone in that very shop, not thirteen months previously despite what the computer said. I also reasoned that as they had little or no stock, I missed out on the free upgrade to the 3g phone less than 2 months after I got the original one. Following several circular *cough computer says.....* logic loops, and deadlocked at the "you have to pay for the repair" statement I rather foolishly questioned why, having spent £169 on a phone and £35 per month for the last 12 months I had to then pay another £35 per month to see out my contract on an iPhone tarrif, without a phone that works unless I fork out another £130 to get it fixed (unless my maths is flawed, that's a hefty £929 or thereabouts). the answer was an adamant we're not saying we won't get it fixed, you just have to pay for the repair"
As much as I love the phone, I wasn't remotely happy to be treated like some kind of idiot. Having lost all patience, gathered a small audience and not sworn once I decided that enough was enough and asked nicely for her to cancel my contract immediately. No drama, just cancel the contract. Simple - NOT - Apparently, because I bought the phone online, I couldn't cancel it in-store Arrrrggggggggggghhhh.
On my return to the office, much to the amusements of my colleagues who've spent a fun couple of days watching me go through iPhone withrdrawal I tried calling customer services, only yo get a recorded message telling me that their office had been evacuated due to an emergency - How's that for luck.......
If you've just joined this and couldn't be bothered to read the above, I've still got a dead iPhone which won't charge, or connect to PC or MAC) and 6 month remaining on a pointless contract that was proving to be rather difficult to cancel. And there was me trying to keep this rant fairly short.
