Why would this happen?

Carlh

Carlh

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Carl
Edit My Images
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I wont mention the print company as this thread is visible on search engines and waiting for a response from them as to what has happened, but Im not just going to take the supplier's word for it, but weigh it up against whatever anyone else can suggest.

I sold some prints via my online gallery, used a third party printing company and my client has complained that the green-glare is much more obvious in the print they delivered compared to the original digital image on the gallery. So I asked the client to photograph the photograph and send it through to me. Here is the image:

16181757423_671ae677d3_b.jpg



This is a low resolution copy of that image, from my gallery.
16801653865_1531360b62_b.jpg


Why would the green look like a total mess on the print? Any information would be most appreciated.

Thanks!
 
Did you use a print profile (from the print company) when editing to check that the printing companies can reproduce all the colours... Customer picture is not flat and maybe a poor representation of what it really looks like in flesh.

Obviously needs sorting however.
 
Tintin124 said:
Did you use a print profile (from the print company) when editing to check that the printing companies can reproduce all the colours... Customer picture is not flat and maybe a poor representation of what it really looks like in flesh.

Obviously needs sorting however.
Click to expand...
they dont actually provide profiles (that will probably give away the company...), i'll message you the company name now fella
 
They need to send you the print - there's a lot of artefact creeping in from the low resolution they've photographed the print at. Compare the shadow of the hand to see just how much is being lost. Pixelation and a crappy phone camera could easily account for 80%+ of the problem as seen in the photo of the print that they've sent.
 
You should test out labs that you are going to sell to customer through.

Get the print from the customer- get it printed up yourself and compare.

Do it ASAP to keep customer happy.
 
Could the almost fluorescent green in the original file be out of gamut for the inkjet process?
 
Was going to say the same as above, looks out of gamut range. The only way you can monitor this is to install the companies printer profile as you would for the likes of DSCL, which is the reason I use them exclusively for all prints. I have found that otherwise it's a lottery which isn't great if you're selling them IMHO Carl.
 
Alastair said:
They need to send you the print - there's a lot of artefact creeping in from the low resolution they've photographed the print at. Compare the shadow of the hand to see just how much is being lost. Pixelation and a crappy phone camera could easily account for 80%+ of the problem as seen in the photo of the print that they've sent.
Click to expand...

It looks like a load of green mush. No amount of pixelation is going to make it look like that!
 
UaeExile said:
It looks like a load of green mush. No amount of pixelation is going to make it look like that!
Click to expand...
But is the green mush on the original print, or is the low resolution phone camera shot of a curved print contributing to the problem as seen in the OP? Just look at the lack of detail in the hand of the dancer at the back of the scene.

I'm amazed that so many people can diagnose a specific problem without taking this not insignificant detail into account.
 
Alastair said:
But is the green mush on the original print, or is the low resolution phone camera shot of a curved print contributing to the problem as seen in the OP? Just look at the lack of detail in the hand of the dancer at the back of the scene.

I'm amazed that so many people can diagnose a specific problem without taking this not insignificant detail into account.
Click to expand...

I've taken it into consideration and I don't doubt it's a contributing factor, but when compared to the rest of the photo the greens look much much worse.

Look forward to seeing the outcome.
 
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