Who is with virgin

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jockwav

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Who would recommend virgin for broadband,i am with plusnet at the moment & my contract ends in may.
I find they are too busy giving new customers free broadband for a year to bother with existing customers.
At the moment i get about 37-38mbps down & around 7-8mbps up,the upload speed is important to me for uploading photos.
I am just trying to find out if they have good customer services & the usual stuff.:)
 
I'm with virgin. Have been since the NTL days. Never been a problem for me. Probably not the cheapest but it is usually the fastest download speeds. Never been great going up but still not an issue.
 
skiking said:
I'm with virgin. Have been since the NTL days. Never been a problem for me. Probably not the cheapest but it is usually the fastest download speeds. Never been great going up but still not an issue.
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Cheers for that,but as i said i need a decent upload speed as well.:)
 
I'm with Virgin... upload speeds aren't great, so probably not for you.
 
Just had a google & sadly virgin is not in my area.:(:exit:
 
I'm on my phone at the moment so not worth doing a speed test. Upload isn't the 100+ mb I get for download but it is OK when uploading to say 500px etc
 
Been with them for 4 years.
Now on 150 down 10 up. Never had any speed issues although this seems to depend on where you live. Only ever had 1day of downtime. CS not bad anytime I have had cause to contact them. Had a couple if issues but resolved and free month etc given to compensate
Paying 27.50 with no phone line
 
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I'm with Virgin on a 50 mb download speed the cheapest package which suits me, my connection is very stable and never varies, results can be seen below. Medium package tv & phone usually around £60.00 per month including phone charges. I'm sure you've already looked at what speeds are available 50, 100 & 200 d/l speeds, I'm sure the u/l speeds will increase with package. If I remember correct when I had the 100 mb package u/l speed was around 5.5 mb.

As with most providers they will bait you with fairly cheap starting price for a few months then hit you with the full charge so read the small print. Contract is for 18 months.



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|'m with virgin for all our telecoms and don't have any problems.
Broadband is 200mb download and 10-12 upload which does not cause any probs.
Customer service I find very good as are the simm only mobile deals
 
Just to add, I have been with Virgin for years, their price seems to be better than other providers and i've never had any major issues that would warrant moving to someone else and paying more, or having reliability issues. Though their upload speeds aren't great, i'm not sure if other providers will give better performance in that area?
 
Thanks guys,but as i have discovered i can,t get virgin media in my area.:(
 
:clap::D:banana:
 
For broadband Virgin is better, but darnit the virgin TV is a real pian in the backside!
 
I still use my Ntlworld email. Always had stellar speed and customer service.
 
I've been with NTLWorld/Virgin for 15 years now and every time I think about switching I hear the horror stories of slow speeds and general crap service. As someone else mentioned, they may not be the cheapest but my Broadband hasn't missed a beat and when the TV has gone wrong they've been straight out and swapped the box immediately.
 
I'm also still with Virgin from the NTL World days, cable broadband is very good but is expensive.
We reset our router maybe every couple of months and that's it.
 
New Virgin customer, as of yesterday's install.

Mixed experience.
93 Mb/s download. 6 Mb/s upload.
Getting the Superhub 3.0 to talk to pfSense firewall involved magic and voodoo (...put Superhub into modem mode, turn off for five minutes, turn back on, wait for purple light, connect firewall, reboot firewall)
The engineers turned up a day early to lay the cable when we were not at home. The cable was meant to run to the right side of the house (server cupboard) but instead they ran it to the left side of the house (living room). As a result there's yet another cable run along the front of the house...
The engineers also left me to mount the omnibox myself... for some strange reason.
Final negative is the power consumption of the Superhub. Even in modem only mode it's over twice that of the TalkTalk aDSL modem.

Overall, I'm relatively pleased not to be relying on TalkTalk anymore. We are still relying on them for backup aDSL line (broken again this morning) and for Telephone. I'm actively researching 3G as a failover and VOIP for telephone calls.
 
I'm with Utility Warehouse. I get 67mb download and 20 upload. Had it for 3 years now and I've yet to have a single outage. When I was with Virgin I had at least one a month. You can get details or apply for UW HERE. I'm also now a distributor so if you need any info just PM me.
 
I know its a moot point as the OP cant get VM but really please with ours.

Already had cable installed to the property so the VM guy just rocked up as scheduled, plugged the router in, disapearred down the road for 15 mins to the manhole to reconnect the property, came back, tested, perfect 150mb download.

No major outages, I think I count 1 in the 12 months we've been with them. Speeds are always good. Run server/network kit 24/7 so not hugely bothered about power consumption by the modem/router, not that we have a high power bill anyway (£3/day average in winter for elec and gas).
 
With Virgin also and no complaints with my broadband also.
Its alway been known that the upload speed for Virgin is usually mediocre in comparison to the download speed.

On rare occasions that i need a faster upload i use my O2 4G on the phone as a hotspot.
Below is the kind of speeds i get for 4G here in Edinburgh outwith the usual throttling times

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Been with Virgin/NTL for many years, rarely any problems. I'm getting ~210mbs down and 12-15 up.
 
neil_g said:
I know its a moot point as the OP cant get VM but really please with ours.

Already had cable installed to the property so the VM guy just rocked up as scheduled, plugged the router in, disapearred down the road for 15 mins to the manhole to reconnect the property, came back, tested, perfect 150mb download.

No major outages, I think I count 1 in the 12 months we've been with them. Speeds are always good. Run server/network kit 24/7 so not hugely bothered about power consumption by the modem/router, not that we have a high power bill anyway (£3/day average in winter for elec and gas).
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Do you just get the broadband from them? We have it already to the house here but never used it, was hoping we would get fibre here but after two years of waiting it looks like it ain't gonna happen anytime soon. Whats so annoying is if I walk ten minutes down th road everywhere I look the exchange boxes all say super fast broadband here :(
 
neil_g said:
cable (coax) rather than adsl/fibre. just that with no phone or tv.

we're on the edge of Southampton so cable infrastructure is pretty established.
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Yeah, I meant cable. Its been on this street a number of years and when we moved in I did consider it, but ended up staying with sky, hoping eventually we would get fibre. My Sky contract is coming to an end and I don't intend renewing, happy with netflix and amazon prime. Think I might give them a ring. Who's your phone with then, or don't you have a landline anymore? Sorry don't mean to be nosy :) its just I'm thinking of getting rid of that too.
 
neil_g said:
we dont have a landline, we both have mobile contracts with unlimited calls and great signal so covered on that front.
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Thanks, I have good deal with my mobile and excellent coverage too so am seriously considering getting rid of the landline, its all bloody sales calls these days anyway.
 
Shadow said:
I've been with NTLWorld/Virgin for 15 years now and every time I think about switching I hear the horror stories of slow speeds and general crap service. As someone else mentioned, they may not be the cheapest but my Broadband hasn't missed a beat and when the TV has gone wrong they've been straight out and swapped the box immediately.
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Yeah about the same. I have 200Mb download, 12-15Mb upload, full TV, phone etc.
Service is generally good but we've had issues locally resulting in total loss of service on broadband and TV for a day at a time. I would look into swapping, but BT services can offer 6Mb download in our area (distance from exchange etc). Tv offerings are good, I don't have issues using it and the remote options via the phone are OK too.
 
No major problems with Virgin, though sometimes have to reset the hub- it only takes a few minutes.
 
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I feel if you need fast internet for downloading then Virgin Media is the best price/speed option. Upload speeds are pretty low and down time are more often than not!

I had Sky before as I was living in a flat and compaired to the Sky TV box Virgin is terrible! The remote is impractical with the button layout and the responsiveness is overall slow!

I might follow Dunc's lead in the near future and just get TV from Sky and broadband from Utility Warehouse..
 
keenan said:
I feel if you need fast internet for downloading then Virgin Media is the best price/speed option. Upload speeds are pretty low and down time are more often than not!

I had Sky before as I was living in a flat and compaired to the Sky TV box Virgin is terrible! The remote is impractical with the button layout and the responsiveness is overall slow!

I might follow Dunc's lead in the near future and just get TV from Sky and broadband from Utility Warehouse..
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That's exactly what I have, Jacques. Good solution and price works out well, too. UW often get overlooked because they're not one of the big boys but their broadband and their customer service normally tops the Which? magazine charts. They're the first provider I've had that I actually like calling if I need help and I call to a standard landline number and don't have to wait ages for someone to pick up. And I'm calling to a London HQ as opposed to a foreign call centre..
 
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Thanks for the info Dunc, I am definitely going in that direction!
 
neil_g said:
I know its a moot point as the OP cant get VM but really please with ours.

Already had cable installed to the property so the VM guy just rocked up as scheduled, plugged the router in, disapearred down the road for 15 mins to the manhole to reconnect the property, came back, tested, perfect 150mb download.

No major outages, I think I count 1 in the 12 months we've been with them. Speeds are always good. Run server/network kit 24/7 so not hugely bothered about power consumption by the modem/router, not that we have a high power bill anyway (£3/day average in winter for elec and gas).
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I suppose we have gone way off topic...
In the last 48 hours VM has been 100% available where as TalkTalk have clocked up 18 hours of downtime. So on that relatively short sample period, VM win hands down.

I'm planning to replace TalkTalk with a 3G backup solution (£2 pcm/ 0.02p per MB +VAT courtesy of AAISP) and switch telephony to VOIP

£3/day is quite a lot for an average family home - I thought ours was high but it's slightly less than that. I've always had a thing about keeping energy consumption to a minimum, mainly on environmental grounds.
The idle power consumption of our network infrastructure (including home server and UPS) was ~73 Watts. I've literally run out of ways to reduce it any further without making compromises I don't want to make, so it's rather a shame that the VM modem bumps it up to nearer 90W.
 
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