What would you do in my situation?

Mark-Anthony

Mark-Anthony

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Hi All

Not the best start to my week!

I bought a nikon sb-800 speedlight off ebay with nikon sb-8 battery pack for £149. the description classed the item as perfect working order.

Today, it arrived and afer testing it I have found the LCD not illuminating! very irritating....

I originally planned to buy an sb-900 from MPB, but as I'm not very clued up on speedlights I thought the 800 was a decent upgrade from my sb-25's.

so far, I have contacted the seller, but his response clears it up that he isn't english, as the language translation isn't the best.

I have also opened a case asking for either a full refund and seller to pay return postage, or a partial refund to let me fix it.

thing is...

1) I don't know where to send it to be fixed?

2) the price to be fixed?

3)if it's worth doing?

am I in the right here to argue it out?
 
If it was advertised as being in perfect working order, but isn't, then you are right to argue it out. I am not sure I would bother with the hassle of trying to get a repair. I would arrange to have it returned for a full refund. Who knows what else might be wrong, and since it doesn't work who knows how it might have treated?
 
If the led doesn't illuminate it's not 'perfect working order'

A repair will be economical suicide for the seller, just stick with the return.

Edit: crossed post
 
barryj21 said:
If it was advertised as being in perfect working order, but isn't, then you are right to argue it out. I am not sure I would bother with the hassle of trying to get a repair. I would arrange to have it returned for a full refund. Who knows what else might be wrong, and since it doesn't work who knows how it might have treated?
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:agree:
 
barryj21 said:
If it was advertised as being in perfect working order, but isn't, then you are right to argue it out. I am not sure I would bother with the hassle of trying to get a repair. I would arrange to have it returned for a full refund. Who knows what else might be wrong, and since it doesn't work who knows how it might have treated?
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Agree completely with that, send It back for a refund
 
barryj21 said:
If it was advertised as being in perfect working order, but isn't, then you are right to argue it out. I am not sure I would bother with the hassle of trying to get a repair. I would arrange to have it returned for a full refund. Who knows what else might be wrong, and since it doesn't work who knows how it might have treated?
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:plus1::plus1:
 
That's settled it then, I just hope ebay sort it for me. the speedlight is in mint condition, just unfortunately not working. I'm gutted to be honest.
 
Not happy at all!

I've just packaged the item up to send back. wrote his address, which is written on "sender information" on the parcel. but now on the resolution centre he has given a different address. I have argued it out asking for the refund first before sending it but they're being unhelpful.
 
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Send it to his registered payal address and send it trackable.
 
Little_duke said:
Not happy at all!

I've just packaged the item up to send back. wrote his address, which is written on "sender information" on the parcel. but now on the resolution centre he has given a different address. I have argued it out asking for the refund first before sending it but they're being unhelpful.
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Even the best seller on Ebay isn't going to refund you prior to getting the item back. What if you got the money and didn't return? :)
 
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I would return it though. I have 100% positive feedback and am a genuine buyer/seller. same as on here. my trading profile is all positive. I'm as honest as they come.
 
Resolution/Paypal will say you have to return it first.
 
I feel your pain.
If it where me I would send it to the address given by Paypal, if you don't you have no recourse.
 
If it was a buy it now(not Auction) the seller is liable for the return postage on an item not as described .Providing you cancel within 7 days you do not have to return the item you only have to make it available(restore it). The seller has to collect his property or arrange for it to be collected at his cost.

You are entitled to a refund as long as the item is available for collection.You do not have to pay the return postage to obtain the refund.

If you go through fleabay they are likely to say "send it back tracked and let us know the tracking number then you get your refund but no return postage costs". This is one of the biggest "valid" complaints about fleabay"The great return postage scam".
 
That's exactly what I'm facing, an £11 charge to send an item back which is not as described. I'll be out of pocket yet again. Was tempted to travel the 91 mile and hand deliver it, but he's given me that many polish names and different addresses I can send it too. It's winding me up on a phenomenal scale.
 
Little_duke said:
That's settled it then, I just hope ebay sort it for me. the speedlight is in mint condition, just unfortunately not working. I'm gutted to be honest.
Click to expand...

Ergo, not in mint condition...
 
What's the value of it, if you send it with Hermes it's tracked for £2.80 think it's £1 extra for a signature covered for £50 but you can increase that

½ the price of special delivery , its not next day but you don't need that
 
Little_duke said:
That's exactly what I'm facing, an £11 charge to send an item back which is not as described. I'll be out of pocket yet again. Was tempted to travel the 91 mile and hand deliver it, but he's given me that many polish names and different addresses I can send it too. It's winding me up on a phenomenal scale.
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If it was bought at a fixed price you do not have to return it to get a refund.He has to collect it or pay for the postage.

If it was auction use Flebay money back grt sometimes they (Flebay) pay the return postage, they email you a print off postage label that you take to the post office and they scan it.Nothing to pay.

I have had that happen where a seller would not accept the item back and told flebay he had moved and was leaving the country and that even if I sent the item no one would be able to sign for it.In that case it goes back to flebay and they then sell the item while they pursue the seller.
 
I bought it on an auction bid, here's the item

http://www.ebay.co.uk/itm/Nikon-SB-...tdRbezshiFH%2BmLXwkHo%3D&orig_cvip=true&rt=nc

he's listed it as Used, but under that description it says...

Used: An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use. See the seller’s listing for full details and description of any imperfections.

He's been so unreasonable so far. I even bought on a separate auction an sb-800 box with everything included as the flash came only with the battery pack.

We've argued on the dispute back and forth, but now the guy is on holiday so gave me numerous addresses to send it too. I'm quite tempted to make the 180 mile round trip and deliver it by hand. he's well and truly ripped me off because of not mentioning that it has a faulty lcd.

eBay have been useless too. I used the chat bit on there, where you speak to an ebay rep. the first one was chatting and it come to 6pm then he just cut me off.....must have been home time. then the
second one said he needed a few minutes to review the case, then done the same by cutting me off.

I'm more upset because I have my mates wedding next week and won't have a flash in time for the day :(

After this, I'll never use ebay again, It's nothing but hassle.
 
UPDATE!

The seller is coming off holiday on 2nd august. eBay have voted in my favour so tomorrow morning i'm posting it back to him for a full refund. fingers crossed it goes smoothly without any hassle. just bought a new speedlight too as a replacement
 
Little_duke said:
UPDATE!

The seller is coming off holiday on 2nd august. eBay have voted in my favour so tomorrow morning i'm posting it back to him for a full refund. fingers crossed it goes smoothly without any hassle. just bought a new speedlight too as a replacement
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Are Flebay getting the return postage covered for you or are you having to stand it? I ask because I am thinking of raising the issue of return postage and the DSR not being applied on flebay.
 
shapeshifter said:
Are Flebay getting the return postage covered for you or are you having to stand it? I ask because I am thinking of raising the issue of return postage and the DSR not being applied on flebay.
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If he's a private seller DSR's do not count.
Little_duke said:
UPDATE!

The seller is coming off holiday on 2nd august. eBay have voted in my favour so tomorrow morning i'm posting it back to him for a full refund. fingers crossed it goes smoothly without any hassle. just bought a new speedlight too as a replacement
Click to expand...
Stick it out with eBay tell them your not prepared to return the item if you are liable for postage costs, they may just refund you without having to return. It has happened to me before on more than one occasion. To be honest I wouldn't buy off of eBay without their money back guarantee, I've had so much crap that was described as mint :(
 
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wack61 said:
What's the value of it, if you send it with Hermes it's tracked for £2.80 think it's £1 extra for a signature covered for £50 but you can increase that

½ the price of special delivery , its not next day but you don't need that
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Not a move i would make, i have had around 5 parcels delivered off hermes lately and every one has been left at my front door, they don't even knock.
 
That's why you pay extra for the signature, I've used Hermes loads, never had one problem with an item not arriving
 
I have to say all parcels have arrived on time but all left on the doorstep, i'm not too sure if any were signed for but i would of thought so as some were high'ish value items.
 
People are tight, it's £1 extra for the signature so they take the chance
 
jakeblu said:
If he's a private seller DSR's do not count.

Stick it out with eBay tell them your not prepared to return the item if you are liable for postage costs, they may just refund you without having to return. It has happened to me before on more than one occasion. To be honest I wouldn't buy off of eBay without their money back guarantee, I've had so much crap that was described as mint :(
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Even with the money back guarantee you don't always get your return postage paid. Flebay know this is going on particularly with business sellers and they actually condone it as it encourages business users to sell with them in order to avoid the Distance selling Regulations.That way the business seller can sell any old dodgy junk and just say to the buyer"open a case with Flebay if you want your money back" in the full knowledge that the buyer has to pay the return postage which is completely against the DSR.
 
I have had a number of purchases where I have been unwilling to pay return costs and ebay have refunded me in full without having to return the item. To be fair they were considerably cheaper than op's purchase. Regarding your other point claiming to be a private seller when you in fact a business is breaking the law. I'm not saying it doesn't happen, it clearly does, but it is against the law and they should be reported to trading standards.
 
I used Hermes in the past, for when I ordered a canvas. there are 71 houses in my street all going up in two's. I live at 138 and they delivered it to number 38. I sat waiting for what seemed like forever and then some guy knocked my door. "Are you Mark?" he asked. me replying yes he then said "I have a canvas for you. it went to my address but because i didn't answer quick enough, they threw it over my fence"

He literally said he saw something come over the back wall and hit the ground!

I never got refunded for that off ebay.

As with this item. the seller is a private seller. due to his actions with going on holiday and being a total dick, ebay have paid the return postage (signed for with collect plus) to make sure he doesn't try saying it's not arrived.

I'll never use ebay after this!
 
Little_duke said:
I used Hermes in the past, for when I ordered a canvas. there are 71 houses in my street all going up in two's. I live at 138 and they delivered it to number 38. I sat waiting for what seemed like forever and then some guy knocked my door. "Are you Mark?" he asked. me replying yes he then said "I have a canvas for you. it went to my address but because i didn't answer quick enough, they threw it over my fence"

He literally said he saw something come over the back wall and hit the ground!

I never got refunded for that off ebay.

As with this item. the seller is a private seller. due to his actions with going on holiday and being a total d***, ebay have paid the return postage (signed for with collect plus) to make sure he doesn't try saying it's not arrived.

I'll never use ebay after this!
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so your issue is not with ebay or the seller, but with Herpes, (sic) who delivered (as in threw) to the wrong address.......... FFS
 
Little_duke said:
I used Hermes in the past, for when I ordered a canvas. there are 71 houses in my street all going up in two's. I live at 138 and they delivered it to number 38. I sat waiting for what seemed like forever and then some guy knocked my door. "Are you Mark?" he asked. me replying yes he then said "I have a canvas for you. it went to my address but because i didn't answer quick enough, they threw it over my fence"

He literally said he saw something come over the back wall and hit the ground!

I never got refunded for that off ebay.

As with this item. the seller is a private seller. due to his actions with going on holiday and being a total d***, ebay have paid the return postage (signed for with collect plus) to make sure he doesn't try saying it's not arrived.

I'll never use ebay after this!
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Good.You say you will never use flebay again but you did get a full recovery including the return postage this time at least. I do understand the stress and anger at all the crap from the seller I have had it all myself, going on holiday, working abroad for six months, moving house ect..That is the problem with Fleabay it is totally inconsistent ,if buyers could rely on getting all their money back AND any return postage they would be more inclined to buy of flebay again.I use it less and less particularly if there is an alternative even if it costs a little more.
 
Lynton said:
so your issue is not with ebay or the seller, but with Herpes, (sic) who delivered (as in threw) to the wrong address.......... FFS
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Read it again, that's not what I said. people previously were on about hermes being terrible, I added my hermes experience to their reply.

This speedlight was sent to me by royal mail and arrived amazingly packaged, It was broken but sold as working.
 
Little_duke said:
Read it again, that's not what I said. people previously were on about hermes being terrible, I added my hermes experience to their reply.

This speedlight was sent to me by royal mail and arrived amazingly packaged, It was broken but sold as working.
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what part of post ~31 am I missing? Quite clearly a canvas bought off ebay that herpes threw into someone else's garden (alledgedly)...

not once did i refer to speedlights - you are the one who started with speedlights and then moved it on to couriers etc...


Please explain how the vendor of the canvas on ebay is responsible for what happened. (in ref to the canvas)
 
Glad you're getting your money back, but to be honest ebay almost always sides with the buyer, whether they're right or not. Great from a purchasers point of view, not so great for sellers sometimes, but in your case it's saved you a headache since it was obviously mis-sold to you.

Just for reference for the future (I appreciate you're sending it back), but Nikon UK have a service and repair centre at their head office. My Speedlight got damaged so I took it to their big shiny building near Kingston in SW London. Within a week it was done. You can post to them though, and they'll call you with a quote which you can choose to accept or not. They will then post it back to you if you can't pick it up, but I think they charge 6 pounds for it.

Their labour charge isn't exactly cheap, but at least you know it's being done properly.
 
Lynton said:
what part of post ~31 am I missing? Quite clearly a canvas bought off ebay that herpes threw into someone else's garden (alledgedly)...

not once did i refer to speedlights - you are the one who started with speedlights and then moved it on to couriers etc...


Please explain how the vendor of the canvas on ebay is responsible for what happened. (in ref to the canvas)
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Ah my mistake. Yeah, when I bought the canvas I applied for a refund off hermes who basically said their staff wouldn't do such a thing. I left it in packaging and argued it out. The seller also tried on ebay to no avail.
 
Halfcharged said:
Glad you're getting your money back, but to be honest ebay almost always sides with the buyer, whether they're right or not. Great from a purchasers point of view, not so great for sellers sometimes, but in your case it's saved you a headache since it was obviously mis-sold to you.

Just for reference for the future (I appreciate you're sending it back), but Nikon UK have a service and repair centre at their head office. My Speedlight got damaged so I took it to their big shiny building near Kingston in SW London. Within a week it was done. You can post to them though, and they'll call you with a quote which you can choose to accept or not. They will then post it back to you if you can't pick it up, but I think they charge 6 pounds for it.

Their labour charge isn't exactly cheap, but at least you know it's being done properly.
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Yeah it went back yesterday, hopefully he'll receive it monday as he's back in the UK from poland this morning. I've since bought another speedlight which arrived today in superb condition with everything as new. Once I've got the refund ill be happy.
 
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