What a farce.....

Dangermouse

Dangermouse

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You honestly couldn't make this up........:shake:

I have just bought a camera off Whiteflyer who was fantastic and held it for me for a couple of weeks, then this morning whilst trying to pay for it our woes began.

We are or were with Lloyds TSB and just before the recent split we received a letter saying nothing will change apart from our bank will now be TSB and we don't have to do anything as new cards will be sent and we just have to set them up in an ATM, which we did, we didn't think anything else about it as all our direct debits were going out as normal and debit card transactions were as normal too, but this last night we set up the payment to go to Marks bank, we got a phone call from the bank saying they couldn't do the transfer as we hadn't set up our new online banking service.....even though we can go online and do everything else with no problems, so we asked what we could do, and they said we could simply change our pin online and that would be it.........NO it wasn't, our online banking is now locked for 3 days:cuckoo: so now we are getting desperate to get the cash off to Mark so we set off into town to the bank and do it over the counter:thumbs:...........no again, the bank isn't Lloyds TSB or even TSB it has now changed to Lloyds and they wont do it :bang:

So now in desperation we ask if theres any way we could send this money to Mark and the only way would be if we still had one of our old Lloyds TSB debit cards;) so out the old card comes, which is lucky as it had a date with the recycle bin but we forgot we had it, anyway the bank teller removed the money out of our old account (I have no idea how they did it from a new TSB account) then had to physically put it into the cash drawer in the bank, then do a withdraw from said draw and transfer the money into the other account.

Money sent at last:thumbs: but what a complete joke, as the letter stated we didn't have to do anything apart from confirm our new cards.

Must have forgot all the customers who use internet banking:cuckoo:
 
I'd put a complaint in :thumbs: as there is no excuse for such a farce that said it took me 18 months to get my online banking sorted but that was just that I couldn't be arsed :lol: not this bank by the way
 
Dangermouse1964 said:
You honestly couldn't make this up........:shake:

I have just bought a camera off Whiteflyer who was fantastic and held it for me for a couple of weeks, then this morning whilst trying to pay for it our woes began.

We are or were with Lloyds TSB and just before the recent split we received a letter saying nothing will change apart from our bank will now be TSB and we don't have to do anything as new cards will be sent and we just have to set them up in an ATM, which we did, we didn't think anything else about it as all our direct debits were going out as normal and debit card transactions were as normal too, but this last night we set up the payment to go to Marks bank, we got a phone call from the bank saying they couldn't do the transfer as we hadn't set up our new online banking service.....even though we can go online and do everything else with no problems, so we asked what we could do, and they said we could simply change our pin online and that would be it.........NO it wasn't, our online banking is now locked for 3 days:cuckoo: so now we are getting desperate to get the cash off to Mark so we set off into town to the bank and do it over the counter:thumbs:...........no again, the bank isn't Lloyds TSB or even TSB it has now changed to Lloyds and they wont do it :bang:

So now in desperation we ask if theres any way we could send this money to Mark and the only way would be if we still had one of our old Lloyds TSB debit cards;) so out the old card comes, which is lucky as it had a date with the recycle bin but we forgot we had it, anyway the bank teller removed the money out of our old account (I have no idea how they did it from a new TSB account) then had to physically put it into the cash drawer in the bank, then do a withdraw from said draw and transfer the money into the other account.

Money sent at last:thumbs: but what a complete joke, as the letter stated we didn't have to do anything apart from confirm our new cards.

Must have forgot all the customers who use internet banking:cuckoo:
Click to expand...

sems to be the TSB side that got shafted, i was with lloyds tsb, and have remained with lloyds and everything has been tikkety boo (didnt even need new cards)
 
Seems to be the TSB part of the chain that's a PITA. All my banking has stayed as it was and I no longer need to get wound up by it being Lloyds TSB Bank... (TSB is [IIRC] Trustees Savings Bank) I'm still a great believer in cash and cheques, although I do use cards when I need to. Still don't do any internet banking and have no plans to do so.
 
It does seem the TSB side is a PITA.... my two main local LloydsTSB branches, have now both become TSB, something I am deeply unhappy about, but for the forseeable I can still do all my Lloyds banking at them easily and have done. :shrug:
 
We are quite happy with TSB its just the fact they didn't let us know we had to change our pin if we needed to do any transfers, also our local bank is now not in our home town of Scunthorpe........its moved to Chelmsford..........yep very local to us:cuckoo:
 
Any time I'm sending money I, if possible, pay in cash into a branch of the sellers bank, it tends to land in their account instantly, not as handy as internet transfers but does seem to be quicker.
 
Looks like I should be relieved that I'm staying with Lloyds :D Not even sure how they've divided the customers up?
 
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