JohnC6
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- John
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That's amazing. I've just told my wife about your last sentence ..I ordered an item off Amazon yesterday.... It was advertised as including a battery. Collected it today from my collection point, unpacked it and found no battery was supplied.... decided to on-line chat with customer service about the missing battery and they said I could return it and have a refund.... My reply was I didn't want to return it but would need to buy a battery for it so perhaps they could credit me with the cost of a battery for it since it was advertised as coming with a battery.... The CS agent replied I would receive a full refund and I didn't need to return it!!!..... I double checked with him and he repeated it.... no need to return and I would receive the full refund..... After thanking him I got a "thanks for being a patient and courteous customer and dealing with customers like me was why he enjoyed working for Amazon"
Just checked and the £15.29 has already been credited back to my gift card balance....![]()
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