Warrranty issue

[wegotitugetit]

i bought a lap top of pc world on finance when it was alomst end of warranty a few days before hand the lap top had a fault and it was basically typing any letter but the correct one you pressed the lady at technical said oh it is definatley a virus you have we can wipe ypur computer clean for £40 urm no your ok thanks i cna wipe if for free so it is definate that oh yes the lady said a few days later i asked a friend about it and he said stick a wired keyboard in it and if that works it has to be the keyboard at fault by this time the warranty already run out i never really acted on the virus thing as i hardly used it but now i could do with it for the wife

do i have a leg to stand on here

 

[sjmcdonnell]

unless you can prove you reported the fault prior to the warranty running out I suspect not 'sorry'

Has any liquid or moisture caused the keys to act this way?

 

[foodpoison]

Well firstly try adding a few full stops and commas into your paragraph so it is easier to have any resemblance of a clue as to what you're talking about.

Secondly you have 2 years. Make a fuss, they'll fix it.

 

[welly]

i bought a lap top of pc world on finance when it was alomst end of warranty a few days before hand the lap top had a fault and it was basically typing any letter but the correct one you pressed the lady at technical said oh it is definatley a virus you have we can wipe ypur computer clean for £40 urm no your ok thanks i cna wipe if for free so it is definate that oh yes the lady said a few days later i asked a friend about it and he said stick a wired keyboard in it and if that works it has to be the keyboard at fault by this time the warranty already run out i never really acted on the virus thing as i hardly used it but now i could do with it for the wife

do i have a leg to stand on here

Seriously, I didn't understand any of that. What was up with it?

 

[Lurking Lawyer]

It has be of "satisfactory quality" pursuant to the Sale of Goods Act 1979.

The statutory warranty may only run for 12 months but that isn't to say that you couldn't bring a claim after that alleging that it failed to meet the satisfactory quality test.

Most retailers are ignorant about this and just assume that you have no rights after the 12 month warranty expires, or (more cynically) just feign ignorance in the hope that you give up and go away.

Don't expect to get anywhere without a fight though......

 

[Marcel]

Secondly you have 2 years.

No he doesn't. I assume you're referring to the EU Directive, which is exactly just that...a directive. It was *supposed* to have been implemented into UK Law (ie our Sale of Goods Act), but as of yet hasn't been done so.

EU told us to make it law, we haven't yet

However,

Make a fuss, they'll fix it.

I agree

 

[Kev M]

i bought a lap top of pc world on finance when it was alomst end of warranty a few days before hand the lap top had a fault and it was basically typing any letter but the correct one you pressed the lady at technical said oh it is definatley a virus you have we can wipe ypur computer clean for £40 urm no your ok thanks i cna wipe if for free so it is definate that oh yes the lady said a few days later i asked a friend about it and he said stick a wired keyboard in it and if that works it has to be the keyboard at fault by this time the warranty already run out i never really acted on the virus thing as i hardly used it but now i could do with it for the wife

do i have a leg to stand on here

Two keys to the right of the letter M you will find the full stop button.

 

[Flash In The Pan]

How long did you finance it over? The finance company are liable too