Virgin Mobile Sim

FWIW

I use PAYG SIM but if I was on contract and received what you describe I would be very suspicious of it being some sort of scam e.g. someone is trying to takeover your phone number.

I would treat it like 'the bank ringing you' i.e. don't respond to the email but contact them by an alternate email and/or phone them to discuss it.
 
Box Brownie said:
FWIW

I use PAYG SIM but if I was on contract and received what you describe I would be very suspicious of it being some sort of scam e.g. someone is trying to takeover your phone number.

I would treat it like 'the bank ringing you' i.e. don't respond to the email but contact them by an alternate email and/or phone them to discuss it.
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Thanks for that, I will give VM a call.
 
My wife was with Virgin and she got a new SIM without asking. A system upgrade or some such thing. Give them a call if you are concerned.
 
troutfisher said:
I seem to recall we got new ones without asking, from memory it was something to do with 5g rollout where the old sim did not work.
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Norkie said:
My wife was with Virgin and she got a new SIM without asking. A system upgrade or some such thing. Give them a call if you are concerned.
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Well every day can be a school day........my initial thought was that by some method (?) someone had criminally requested the SIM but it would be going to a different address.

Still, surely can't hurt to raise the question with VM mobile as appropriate!
 
I got mine last week, it is 5G capable. The instructions said to send a text from your old sim and then wait for a message telling you to put the new sim in. I never got the message but when the old sim stopped working I just put the new one in and after about 10 minutes it was OK.
I did get a message pre-warning me though.
 
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Do VM still use Indian call centres? That was the main reason I told them to do one about 4 and half years ago, don't get me wrong I'm not racist, I just don't have the patience to deal with call centres who don't understand an old school Yorkshire accent.
 
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MrRichAllen1976 said:
Do VM still use Indian call centres? That was the main reason I told them to do one about 4 and half years ago, don't get me wrong I'm not racist, I just don't have the patience to deal with call centres who don't understand an old school Yorkshire accent.
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Yes Virgin Media do use Indian call centres, I spoke to a lovely Indian lady and she sorted it out.
 
MrRichAllen1976 said:
Do VM still use Indian call centres? That was the main reason I told them to do one about 4 and half years ago, don't get me wrong I'm not racist, I just don't have the patience to deal with call centres who don't understand an old school Yorkshire accent.
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Yes they do and a lot of them speak better English than I do. I'm not racist either.
 
MrRichAllen1976 said:
Do VM still use Indian call centres? That was the main reason I told them to do one about 4 and half years ago, don't get me wrong I'm not racist, I just don't have the patience to deal with call centres who don't understand an old school Yorkshire accent.
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Can't help yourself can you?
 
I have to say I too struggle with the Asian based call centers sometimes,
and those in Scotland, that have a "Hard" accent. ( Glaswegian I think it is)
 
Cobra said:
I have to say I too struggle with the Asian based call centers sometimes,
and those in Scotland, that have a "Hard" accent. ( Glaswegian I think it is)
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I can just about cope with Sky (I am strongly considering moving to them for Fibre and Landline soon, Plusnet are being annoying)
 
Cobra said:
I have to say I too struggle with the Asian based call centers sometimes,
and those in Scotland, that have a "Hard" accent. ( Glaswegian I think it is)
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As I've said before, the Welsh accent at the end of the DVLA's "help" line is pretty impenetrable. I can understand Glaswegians pretty well (well, the accent, not the attitudes!) having worked there for a while many years ago and my FiL had a broad Sheffield accent so I can handle that. Most of the subcontinental call centres put many UK based call centres to shame.
 
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