Virgin Media

[Brentor]

Any updates on this - how have you found it?

By BT contract is up - on 500mb package. Pretty good, rarely get outages or anything dodgy happening and have been with BT for years and years. Cant really fault., But there is a 1gb virgin deal on for a good £10 less a month - the cautious part of me thinks of staying as if it aint broke dont change it!

I’m with Virgin, have been for years, no issues. £10 for 1gb sounds unbelievable but come the end you will revert to normal prices.

Is 1gb necessary? Perhaps for your requirements but not for my home use. Other than a few ethernet connections I use WiFI, the best improvement for me was achieved was when I installed a MESH system. Substantial increase in actual speeds.

 

[admirable]

 

[Brentor]

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Very good deal. Was that an introductory offer? Being rude but does your bill show how much discount you are getting. I thought my discount was good but it is substantial less than you are getting.

 

[admirable]

Very good deal. Was that an introductory offer? Being rude but does your bill show how much discount you are getting. I thought my discount was good but it is substantial less than you are getting.

Been with them since NTL-Telewest. Should be £136 so £72 discount. Every time it's up for renewal I just speak nice and say I'm happy with what I pay. I'm very lucky that we were one of the first areas to have cable laid in the streets. Never had any reliability issues, if I do need to contact them I try early morning which avoids non UK call centres.

 

[markyboy.1967]

I have had no issues with my VM package abd im quite happy. My wife says at times it will drop out late at night for a few seconds or so which i havent seen. My speeds are usually around 530 most of the tine im home however i can see it drop to around 360 at busy times. So far its been ok for my useage.

 

[gman]

We had Virgin a number of years ago and it was great for a number of months but then things started to go wrong and losing internet a lot. It ultimately turned into a mess with us getting about 1 hour of connection per day, the rest was downtime.

Apparently, they had severely oversubscribed in the area far beyond what their infrastructure could cope with and whilst they were upgrading it, we were told it would be 18 months of getting about 1 hour per day, which was completely untenable. They offered us £5 per month discount lol

We moved to BT and it's been incredibly reliable, however, we are only getting about 40-50Mbps, which is fine for most use but when downloading you do see the difference. I would love to go back to Virgin speeds but I am always seeing their van at the end of the street and their customer services is horrific. BT Full Fibre has been installed in the street, so just waiting for whatever is still to be done and hopefully we can switch onto that.

 

[onomatopoeia]

Since our office building can only get ADSL, though the rest of the street gets FTTP, we've just signed up to upgrade our existing VM service. We had the 4th technician (I hesitate to call them engineers) today, who also failed to get the new service working, due to some error in provisioning when the new modem/router is connected that apparently no-one had ever seen before, except the three previous people that have tried to get it working over the last month.

I suspect there's some bit of 25 year old Visual Basic code from the days of telewest or ntl in some backend system that has "here be dragons" in a comment and no-one dares go anywhere near.

 

[Mark65]

Virgin... Was with Telewest from dialup all good, Virgin, still ok, then Liberty Global took over, absolute rubbish speeds dropped to 1 meg not 30, had to claim money back on a monthly basis, constant excuses and lies, went to BT in last house no problems, had a few in this house but gave been sorted quickly, far better than Virgin.
Just my experience with them, an engineer said because Wigan was one of the first places for Telewest to start up it had the oldest infrastructure....but the phone lines in the ground I'm using now are older.
It's the contract length what annoys me, it should be rolling monthly so you can leave if their service is crap that would sort them out.

 

[JonathanRyan]

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Yeah I have what looks the same deal. I pay £70 for that but only on condition that I pay a crazy £25 to O2 for my sim only phone. The phone price is ridic but fast reliable internet is worth £95 a month for me so I don't really care.

I’m with Virgin, have been for years, no issues. £10 for 1gb sounds unbelievable but come the end you will revert to normal prices.

Is 1gb necessary? Perhaps for your requirements but not for my home use. Other than a few ethernet connections I use WiFI, the best improvement for me was achieved was when I installed a MESH system. Substantial increase in actual speeds.

I'd be amazed if anybody needs 1GB . Just checked mine and it's running 650 to the desk which is "adequate". The other day, my wife and I were both on separate video calls whilst I downloaded a Call of Duty update. According to the Xbox, it was reading from the internet faster than the bits it was installing from DVD.

 

[Nod]

~16.5 Mb/s V and 6^ here on BT. TBH, that's plenty fast enough for us and better than we were getting from EE before we switched a few weeks ago. Strange really since they use the same cables and everything, just the box on this end that's different! (AFAIK!!!)

 

[gman]

In the vast majority of cases I would think that even 50Mbps is sufficient, however, I want to change my primary hard drive and it's been sitting unopened for ages now because it will involve downloading a lot of software again. At 50Mpbs it will take ages. At 500Mpbs+ it will be a dream. Maybe I'll take the whole thing over to my fil as he has virgin.... now there's an idea!