Virgin Media Increasing Bills!

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donkey_kong

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I recieved an e-mail from Virgin Media team saying that they were increasing my bill from February next year by almost 10%! Anyone else recieved the same mail?

It's ridiculous because they've already increased my bill in April just past. Are there not regulations to stop this from happening, from increasing a customer's bill within a 12-month period?

I'm okay with increases if I feel that it's justified but I feel the service that they've provided hasn't gone up as well.

Rant over.
 
They increased my bill without telling me and blamed it on BT so I switched to BT, the Virgin service was getting worse with slow connection and dropouts, BT cost a bit more but the service is much better.
 
crofter said:
They increased my bill without telling me and blamed it on BT so I switched to BT, the Virgin service was getting worse with slow connection and dropouts, BT cost a bit more but the service is much better.
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I have to say i've found the BT customer services to be the worst i have ever experienced. A friend of mine who had connection problems was refused an engineer, my father was mis-sold a new contract, and my girlfriend had her 3 months at half price cancelled. Calls to try and resolve each were painful to say the least....
 
If you're outside contract just tell them you're off elsewhere.

I don't think any company should be allowed to change terms within the minimum term of a contract without the consumer being able to cancel. If you're locked into a contract then those conditions need to stay the same.
 
Sky tv is awful for customer service too.
 
neil_g said:
id disagree, theyve always gone above and beyond for me. as far as telecoms companys go theyve been the most helpful.
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I beg to differ. After spending a very short time with them I moved to cable who have been nothing short of fantastic. Sky couldn't find their ariss using both hands and a map. Useless customer service peeps.
 
donkey_kong said:
I recieved an e-mail from Virgin Media team saying that they were increasing my bill from February next year by almost 10%! Anyone else recieved the same mail?

It's ridiculous because they've already increased my bill in April just past. Are there not regulations to stop this from happening, from increasing a customer's bill within a 12-month period?

I'm okay with increases if I feel that it's justified but I feel the service that they've provided hasn't gone up as well.

Rant over.
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I got both those increases too. Notification by letter. However, loss of service has been very rare over the years. Speed is reasonable. BT lines/exchange seems to be the limiting factor for that.
 
Rapscallion said:
I have to say i've found the BT customer services to be the worst i have ever experienced. A friend of mine who had connection problems was refused an engineer, my father was mis-sold a new contract, and my girlfriend had her 3 months at half price cancelled. Calls to try and resolve each were painful to say the least....
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I've had quite the opposite from BT, dealt with two minor problems very fast and friendly. Phone line got axed in half during a robbery and fixed in under 3 hours, and a new main box in home fixed at the same time, just because they were at the pole, no charge.

Now talk talk are a right bag of crap, I'd do without before dealing with them again.
 
Just got my letter today if there was a better alternative as regards Internet I'd move
 
I knew something was coming when I got my 'free double download upgrade' a while back :nono:
 
neil_g said:
id put them above virgin still, at least (while they can be arses sometimes) they know what theyre talking about.
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Tbh Neil virgin have been ok with me. But maybe that's because I haven't had a problem for them to deal with yet :shrug:.
 
Had three issues with Virgin over the last 18 months and in each case I have to say that their tech support has been excellent, clearly taking me through the problem to a successful conclusion, all on the free number.
 
pepi1967 said:
Compared to BT anyone is excellent :lol:
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gramps said:
Had three issues with Virgin over the last 18 months and in each case I have to say that their tech support has been excellent, clearly taking me through the problem to a successful conclusion, all on the free number.
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To be fair I could have talked you through turning the tv on gramps no need to call tech support :lol:
 
I've not had any issues with sky, whenever I've called them they've been polite and helpful. So I'd rate them as quite good, but they don't have much to live up to.

I was previously with virgin, I had nothing but problems. There is something severely lacking in terms of customer service and intelligence, if, between several staff, including managers, over the course of several hours, they cannot comprehend that it is impossible to put a dead person on the phone to go through account security details, even after they have confirmed that their bereavement department has received and approved the death certificate.

:bang:

Never again.
 
I get on average 3-5 dropouts a day with virgin , although I do ring up and get credit on my account each time it's just a hassle :/
 
krisuk2008 said:
Just got my letter today if there was a better alternative as regards Internet I'd move
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When will people realise the only alternative is one of the others you choose. They are all the same, you could go into the same restaurant on three seperate occasions and experience different levels of service, from how you are dealt with as a customer, how well your food has been cooked and presented to how a complaint might be dealt with. It`s called pot luck in this day and age :thumbs:
 
Virgin have sent me a very nice router to my office I have never been with virgin in my life
I am with BT
it was very kind of them to send me this item albeit of no use to me

I shan't be wasting my time informing them of this error
 
Rapscallion said:
I have to say i've found the BT customer services to be the worst i have ever experienced. A friend of mine who had connection problems was refused an engineer, my father was mis-sold a new contract, and my girlfriend had her 3 months at half price cancelled. Calls to try and resolve each were painful to say the least....
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Unfortunately ditto hence the reason we are with Virgin!
 
I've been with Virgin (cabletel) for about 15 years & get a discount for "loyalty"

BUT I've found out my "loyalty" discount finishes in March next year !!!, how can a "loyalty" discount run out ?, it just doesn't make sense :bang:

If they've got a price increase + loss of my discount on the way I'll be heading to pastures new :thumbsdown:
 
crofter said:
They increased my bill without telling me and blamed it on BT so I switched to BT, the Virgin service was getting worse with slow connection and dropouts, BT cost a bit more but the service is much better.
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BT? Service?????!?!?!!?!!

The worst company I had ever dealt with, so glad I cancelled my order with them and never have to contact their customer "services" again!
 
crofter said:
Well I've never had to contact customer services so I wouldn't know.
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Oh, when you said "great service" I thought you meant as in "great service"?!

Well, the first time you contact them you're in for a treat...
 
odd jim said:
BT? Service?????!?!?!!?!!

The worst company I had ever dealt with, so glad I cancelled my order with them and never have to contact their customer "services" again!
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admit the usual "contact us" route is atrocious. Although if you go via the community support forums you end up personally dealing with a UK member of staff. Commended for going out of their way to help when they don't have to
 
My Skill bill is getting worse and worse.

Was thinking of going back to Virgin but this thread doesn't help!!

Earlier this year BT installed a new box outside the back of my neighbours garden. It proudly says Fibre Optic is now here. We've had leaflets through door about the area now having Fibre Optic. Go on to the BT website where it checks your phone line. It checked and told my line couldn't get Fibre Optic just ordinary broadband. Great!
 
Everyone should avoid BT at all costs!
 
odd jim said:
Everyone should avoid BT at all costs!
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A little strong, we used to have 25-30 bt Internet connections and for the most part they were very good at getting issues resolved (sometimes they needed a gentle poke in the right direction..). Only one of those lines had long term issues but I'd strongly suggest that was down to internal wiring.
 
odd jim said:
Everyone should avoid BT at all costs!
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Unfortunately,if you still use the old copper wires for internet BT have you by the nads, when my Virgin connection was intermittent virgin blamed BT and BT said it was Virgin to blame, since I've been with BT I've had no problems, I live in an isolated area so I'll never have a very fast connection but when with Virgin I could forget watching Iplayer after 5 in the evening, now I can watch anything , anytime.I look forward to the time when mobile internet works up here and is affordable and I'll give BT the boot but until then I'm OK.
 
crofter said:
Unfortunately,if you still use the old copper wires for internet BT have you by the nads, when my Virgin connection was intermittent virgin blamed BT and BT said it was Virgin to blame, since I've been with BT I've had no problems, I live in an isolated area so I'll never have a very fast connection but when with Virgin I could forget watching Iplayer after 5 in the evening, now I can watch anything , anytime.I look forward to the time when mobile internet works up here and is affordable and I'll give BT the boot but until then I'm OK.
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This is why I use neither, no phone lines, no BT, no Virgin but still getting 25mbps in the middle of the countryside!
 
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