Virgin dumping customers to Talk Talk

4wd said:
Has anyone worked out how this will proceed?
I see TalkTalk offer new customers a year unlimited pay and only line rental - about £17
If we get shunted to that package by virgin 'automatically' will we be inelligible,m - I suspect likely.
But if we moved now (or to plusnet or whatever instead) you'd get the discount obviously.

Still no communication from them about it here but there's an article on the Virgin site about how you will be seamlessly moved to Talktalk if you do nothing - takes some finding though - and no mention of above points!
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Shambles ............... http://community.virginmedia.com/t5/Broadband-Down-Your-Phone-Line/bd-p/national
http://www.ispreview.co.uk/index.ph...irgin-medias-copper-adsl-broadband-users.html .................... scroll down to the comments
 
For anyone on Virgin ADSL note that despite what their bumf says you will be migrated to the TT network with or without consultation (without in my case and lots of others).
Go to http://www.broadbandspeedchecker.co.uk/ and let the test run to completion. On the top RH corner your service provider will be shown. That is how I, and others, found out that we had been switched to TT. (That was the prompt to get my MAC and go to BT)

Although you have been switched to TT network your account remains with Virgin until you agree to go elsewhere. All your contact should, in theory, remain with Virgin until you have a new account. Does not work out like that in practice. Sometimes if you phone Virgin you will find yourself speaking to TT.
 
No I really was on Virgin because I rang them and got a MAC code - they emailed it out within 30 minutes and I took out a contract with plusnet already this evening.
They said the code went through OK.
I read some stuff about virgin giving a code which did not work because you were already on Talk.
 
4wd said:
No I really was on Virgin because I rang them and got a MAC code - they emailed it out within 30 minutes and I took out a contract with plusnet already this evening.
They said the code went through OK.
I read some stuff about virgin giving a code which did not work because you were already on Talk.
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I have read a few reports of wrong MAC's being given, but got the impression that it was a human error event.

When I wanted my MAC I rang Virgin who transferred me to TT. TT said they would get Virgin to send my MAC. It arrived the following morning in an email from Virgin. I immediately ordered up a broadband service from BT. It all went through very efficiently after that.
 
talk talk, became no listen no listen - we had a problem with there custommer services, dealt with bt , they are ok . but im staying with virgin

got the speed from virgin both wired and wireless usuall 28mbs wired is normally 78 mbs

talk talk are a no no

just checked wifi , got 40mbps
 
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Well, I went down the route of switching from BT to Virgin...a big mistake. Virgin line was advertised at 50mbps but I only get that speed from 9am to 3pm then the speeds starts to drop and when I am home it was always unusable speed of 3mbps max, sometimes 1mbmps. and the whole weekend would be like that. Virgin says they do not throttle. but that sounds like donkeys back end to me. they claim it was a high utilisation ratio, which is fair enough, but I had the same problem with high utilisation when i first moved in (before i switched to BT) and back then they didn;t tell me anything till i constantly rang them twice or three times a day for a month before they spilled the beans. and they told me back then they needed to upgrade the local exchange and it cannot be done or wont be done for 12months. So i told them where they can go with that.

so some years later they told me the same thing, I promptly gone back to a BT line but with plusnet now. half the price the same speeds. so far so good. customer service is pretty decent other than the typical 10-15min wait time.

frankly avoid virgin like plague if you live in a built up area as they do not seem to be doing any infra-structure upgrades.

also the most disgusting part of Virgin's customer service is they lie to you. I was told one thing then another then another before I got to the truth about the problem. then they tried to entice you with money backs, but I pointed out to them while my package was nearly £50/months offering me a £10/month discount is hardly going to be any consolation when my sole purpose of switching is to get the fast internet and without the net and the speed, I can't really do much at all. No uploads of photos...no downloads of photos...can't stream any content on the internet. they just didn't care about that.
 
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Havent DSG (Dixons) just bought TalkTalk or was that just a rumour?
 
shreds said:
Havent DSG (Dixons) just bought TalkTalk or was that just a rumour?
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Never heard that one, but TalkTalk were/are? part of the Carphone Warehouse Group. Carphone and Dixons were involved in what was being called a "merger of equals" last Spring. How that ended up I don't know. All these sorts of outfits seem to exist in a financial maze.
 
Our neighbour was a co-founder of carphone warehouse and TalkTalk ... :wideyed: :exit:
 
ricky1980 said:
frankly avoid virgin like plague if you live in a built up area as they do not seem to be doing any infra-structure upgrades.

.
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Maybe they were reading!
http://www.bbc.co.uk/news/business-31451174

Still cherry picking the easy bits, they actually suggest BT to leave the easy urban areas to them and do all the more difficult uneconomic areas :LOL:

Still won't get anything faster than ADSL2 here I think.
They were trumpeting new faster service but it only reaches a mile or so from the fibre cabinet,
That will be about three miles from here, BT are installing ONE fibre cabinet in the larger village there (also picking off easy bits and stuff the rest)
We were told we should set up our own system if we wanted faster speeds.
Since most of the village gets OK-ish 4MB that won't take off.

Actually I'm not bothered with 4MB down but 373kb up means a short video upload is an all night job.
 
Yes read that. I don't believe it means anything. I can't imagine they will upgrade their services as it will mean a lot of people in the build up area getting affected. Atm, the open reach network has a lot of capacity which is why here is no utilisation issues. But the virgin network is so old and urgently needed upgrades.

Virgin is a pathetic telecom company. As we all know reactive measures will not solve anything. The fact that in my area virgin has had the problem for at least 3 years and they have do nothing to sort it out suggests they are unwilling or just too greedy. The thing that frustrated me was due to this virgin switch business I basically lost internet over the Xmas as well as the 2 months after that.

Companies shouldn't be allowed to sell stuff if they know they can't deliver. I also looked into ofcom complaint. But they won't even look at the complaint unless its been around the block with virgin. But the problem is effective the same as mis-sellig PPP in banking sector. Rip off Britain at work again. And a horribly incomptetnt regulatory system and body
 
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Switched over to plusnet this morning.
I kept my own router because I have several port forwards on it and I have an identical one as backup.
All that was required was change log-in details and straight on again, no downtime at all.

It has taken 15 days though. I suspect more due to waiting for the bank to allow Direct Debit since it seems to have been activated as soon as that was taken.
Everything seems the same except plusnet aren't blocking various sites such as torrents I see - must be to maintain their bad boy image ;)
(hilariously easy to get around anyway while on virgin)
 
No the virgin service just continued until I updated the router with plusnet settings when instructed to this morning.
No downtime at all - presumably there will be an additional month or part month to pay virgin, not sure how they work it out.
It's a bit odd really in that you pay a month in advance (?) for broadband - or anyway plusnet service doesn't start until they got a payment - but additional calls were paid in arrears so will take some working out.
I have a suspicion we might actually pay for the same month twice yet if they can get away with it.
 
I was one of the people who got the notification from virgin that they were forcing us over to Talk talk . I would not touch that company with a barge pole , and predictably my broadband speeds plummeted as a result ( I didn't think that was even possible given how slow vrgin was) . That was the impetus to immediately switch to BT, much cheaper and significantly faster ( I did need a Mac code) . I must admit I'm relieved to be away from vigin. But the big downside is the fact that I will lose my current email address Iwhich I had for so many years , which is printed on my business cards, brochures etc.
 
Lindsay D said:
I was one of the people who got the notification from virgin that they were forcing us over to Talk talk . I would not touch that company with a barge pole , and predictably my broadband speeds plummeted as a result ( I didn't think that was even possible given how slow vrgin was) . That was the impetus to immediately switch to BT, much cheaper and significantly faster ( I did need a Mac code) . I must admit I'm relieved to be away from vigin. But the big downside is the fact that I will lose my current email address Iwhich I had for so many years , which is printed on my business cards, brochures etc.
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The email address was the one thing that made me hang on to Virgin longer than was really sensible. I had a Virgin email address for a very long time (since before the "independent" email providers came on the scene) and baulked at the thought of the change. Nothing difficult about changing email contacts, just laborious due to the volume. (If you have printed material with your email address that must be a real pain. Even if you had gone to TalkTalk you would have lost your Virgin address after a year).
However, there was no way I was going to become a TalkTalk customer so I made a painless change to BT nearly four weeks ago (I had a BT line account so the billing arrangement was completed with a few mouse clicks) and got a much faster connection at less cost.
I now have several Gmail accounts for various things and operate those using Thunderbird which saves all the logging in mullarkey and checks them all simultaneously for new mail. So far so good.
 
Same here really, but I now have unlimited email addresses on a domain name as well as one on gmail and yahoo that are *throwaway*
It's interesting to note that so far plusnet has been rock solid on 5.3MB download whenever I check it even peak times.
Virgin used to drop to 2MB and even lower - and it was always presented as one of those things you just had to put up with when everyone was online
Evidently it was their doing rather than unavoidable overloading on the local lines.
Bad enough without them charging top rate for it (about twice plusnet)
 
I used to get 4.4Mb with Virgin. I now get 7.8 / 7.9 Mb with BT. BT provide disposable email addresses. BT Email is OK, but just a bit basic. Gmail has always been 100% dependable and any Gmail account can be closed if it is attracting spam etc.
 
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