Unable to access a domain name

frank

frank

Suspended / Banned
Messages
2,498
Edit My Images
Yes
I created a website, nothing fancy for a guy at work for a bouncy castle business he runs. It seems he cant access his domain for some reason, I can access it a couple of others have accessed it ok but he can't. He has tried turning off antivirus/firewall and still no joy. According to his ISP (Virgin) their end is ok, The host Compila says their end is ok. I got him to try a tracert and he got may timeouts. I'm stuck now as to what advice to give him next.

Anyone got any suggestions that might help. The site in question is http://www.edinburghcastlehire.co.uk/index.html I don't think it's anything I've done on the site...I hope.
 
TBH I havent seen his computer yet cos he is quite far away, I am beginning to suspect there is a lot of problems on it and I don't want to have a look in case it turns out a long session trying to fix it. :shrug:
 
Open a CMD prompt and type in

IPCONFIG /FLUSHDNS
 
Is he using AVG by any chance? I've seen AVG blocking access to various ip addies for no apparent reason before.
 
Two things to do:

1) Get a copy of his tracert output and post it here.
2) See if someone else using the same ISP as him can reach the site.
 
Marcel said:
Open a CMD prompt and type in

IPCONFIG /FLUSHDNS
Click to expand...

Which means if he did have DNS for it he won't now!:lol:

You're facing several problems:

1) Is the domain resolving to the host it's supposed to (ie the IP address of where it should be hosted)?

If you do "ping www.thedomain.com" from the cmd prompt then it should resolve an IP. if it doesn't then you have an issue (see 2).

If it does and you still can't get through is the IP address correct?

2) Your ISP may have valid DNS entries for your domain but others may not.

find out the dns servers of the guys ISP and then do (again from CMD):

nslookup
server (the dns server)
www.thedomain.com

This will use his DNS servers to check where it thinks the domain resides. if it doesn't resolve to an IP then the DNS in question doesn't know where the domain should reside. Or, again, the IP address could be wrong.

3) It could also be a local peering issue wth the ISP, a traceroute will help indicate this.
 
BTW, it seems it should resolve to: 67.228.121.66 which is ns11.sovdns.com
 
This is very odd. Apparently the name servers for Virgin (or at least the ex-ntl areas) are:

194.168.8.100
194.168.4.100

That can't be right!

[edit] D'oh - look closer next time Nathan! [/edit]
 
Last edited:
THanks for all the replies guys, I'll try and catch him on the phone later tonight to try it out

Well spotted Kerioak , I'll need to sort that , Theres still a few little things to do to his site before its finished.
 
just to check frank, is he doingit at work?? they sometimes block sites:shrug:
 
All works fine for me as well.

Doesn't look much fun though... :rules:

No BBQ's or fires
No climbing or hangin' off the walls
No pets allowed
No bouncing on the front safety step

Health & safety gone mad I tell you :lol: :lol:
 
Know what you mean, not my rules but what I was supplied with. Still a bit tweaking to do with the text side of things, faqs etc. I think the BBQ's & fires bit meant not near the bouncy castle, having it inside the bouncy castle...now that would be fun :lol:
He has formatted his computer so I'm waiting to hear from him if that has made any difference to his problem, not so sure if he knows how to reinstall his Vista though. :shrug:
 
frank said:
Know what you mean, not my rules but what I was supplied with. Still a bit tweaking to do with the text side of things, faqs etc. I think the BBQ's & fires bit meant not near the bouncy castle, having it inside the bouncy castle...now that would be fun :lol:
He has formatted his computer so I'm waiting to hear from him if that has made any difference to his problem, not so sure if he knows how to reinstall his Vista though. :shrug:
Click to expand...


Insert the XP disc and install - best advice to give him :lol:
 
You must log in or register to reply here.
Back
Top