Uk number for Seagate

[squizza]

OMG I am fuming. My hardrive has broken only 7 months after buying. The grip that holds the usb lead in the hole has fallen into the drive, so the usb doesn't even hold any more. Which leaves the drive useless - literally.

I phoned up their customer service to be talking to someone who couldn't understand me, and could barely speak a word of English. After explaining twice what happened, to be asked what has happened, I am ******* fuming.

Does anyone know if there is a UK - fluent English speaking customer support for Seagate. Thanks in advance.

Sarah

 

[The Magik]

I'll look into it, Sarah, give me a minute or two.

 

[smooth]

They are covered by a 12 month warranty and the place/online shop where you bought it should be able to help you??

 

[The Magik]

https://services.seagate.com/index.aspx?lng=en-GB

Not exactly what you want, but that might be able to help if you need to recover things.

I'll keep looking.

 

[neil_g]

have you got a 2nd copy of the data on the drive? if it goes back under warranty the store or seagate will probably not help you extracting any data.

 

[squizza]

They are covered by a 12 month warranty and the place/online shop where you bought it should be able to help you??

Well I bought it from Amazon. I want all the stuff on it also, so not really sure what happens regarding this. I don't want it just to be replaced.

Please someone reassure me I'm not the only one who hates customer support centres where they can't support you because they speak a different bloody language.:bang:

 

[squizza]

have you got a 2nd copy of the data on the drive? if it goes back under warranty the store or seagate will probably not help you extracting any data.

meh... no......

 

[The Magik]

0800 783 5177

Is that any help to you?

 

[neil_g]

meh... no......

you might want to address this rather than going to seagate then.

if the USB port is bust then the only way to access the drive would be to split open the case and insert the disk into a computer.

problem is opening the case will invalidate your warranty.

 

[squizza]

0800 783 5177

Is that any help to you?

Thank you but I tried that an it just comes with a loud continuous beeeeeeeeeeeeep

 

[The Magik]

Thank you but I tried that an it just comes with a loud continuous beeeeeeeeeeeeep

Hmm. I'll make a note to ignore anything from THAT site again then.

EDIT

http://www.seagate.com/www/en-us/about/contact_us/world_wide_contacts/contact-techsupport-emea

 

[squizza]

you might want to address this rather than going to seagate then.

if the USB port is bust then the only way to access the drive would be to split open the case and insert the disk into a computer.

problem is opening the case will invalidate your warranty.

Considering I'm careful with all the tech I own, its seagates fault for manufacturing such a plastic piece of poo. I just cannot believe that the grip for the cable just fell inside it. Can't get it out either.

 

[neil_g]

Considering I'm careful with all the tech I own, its seagates fault for manufacturing such a plastic piece of poo. I just cannot believe that the grip for the cable just fell inside it. Can't get it out either.

yeah thats fine but you may not see the data again..

is it an internal or external drive out of interest?

edit- i didnt mean internal/external i mean mobile or desktop..

 

[The Magik]

Apparently the number is 00.800.4732.4283

 

[neil_g]

Apparently the number is 00.800.4732.4283

that looks like a freephone international number

 

[squizza]

Apparently the number is 00.800.4732.4283

Thats the number that has left me fuming with a person who only understands hello

Thank you anyway

 

[The Magik]

My bad. I'll keep looking.

Working in one myself, I've started to appreciate UK-based callcentres.

 

[neil_g]

I've started to appreciate UK-based callcentres.

unfortunately IT companies 95% of the time are non-UK based.. HP are the worst lol

 

[The Magik]

unfortunately IT companies 95% of the time are non-UK based.. HP are the worst lol

I work for Cerebra, a charity based in my home town

 

[squizza]

yeah thats fine but you may not see the data again..

is it an internal or external drive out of interest?

edit- i didnt mean internal/external i mean mobile or desktop..

external

 

[Striker]

Below is the UK Head Office Address, try calling them, see if they can give you a no,

Stu


Seagate Technology (Marlow) Ltd
Atlas House
Third Ave
Globe Park
Marlow
Bucks SL7 1LW
United Kingdom
Phone: 44-1628-890366
FAX: 44-1628-890660

 

[squizza]

Below is the UK Head Office Address, try calling them, see if they can give you a no,

Stu


Seagate Technology (Marlow) Ltd
Atlas House
Third Ave
Globe Park
Marlow
Bucks SL7 1LW
United Kingdom
Phone: 44-1628-890366
FAX: 44-1628-890660

Nooooooooooooooooooooooooooooooooooooooooooooooooo :bang:

It just sends you to the international number. :thumbsdown:

Thankyou anyway

 

[squizza]

I'm wellllllll confussed

I just phoned the international number again and ended up with an american this time. Over friendly. Fabulous.


Except I can't get the information back off the harddrive unless I use a company suggested by seagate and pay for data recovering. Oh well. Lesson learned. Buy 50 hardrives and back them all up lol

 

[neil_g]

I'm wellllllll confussed

I just phoned the international number again and ended up with an american this time. Over friendly. Fabulous.


Except I can't get the information back off the harddrive unless I use a company suggested by seagate and pay for data recovering. Oh well. Lesson learned. Buy 50 hardrives and back them all up lol

well not necessarily 50 but at least 2 and store at least 1 of those off site

 

[onomatopoeia]

Is this an external drive, which is basically a normal internal drive in a housing? If it is and the failure is the housing you might be able to dismantle the housing to get at the drive and plug a conventional SATA cable in to it. I mention this because data recovery services are frighteningly expensive.

Note, this assumes you have a PC you can take to pieces to get access to a SATA port and power connector and the drive is formatted with a file system windows and/or linux will recognise (FAT or NTFS / ext2/3/reiser etc). If you are using bizarro proprietary hardware and operating system* then no idea.

As a note for the future, while hard drives are in fact quite shock resistant a lot of ancilliary connectors aren't so I wouldn't advise having the only copy of important information on one that gets moved around and plugged and unplugged a lot. If you want to move the data around, a laptop is a better bet.

*I mean anything with the involvement of Steve Jobs