Two basic Q's about grey imports and a supplier

Stuart Philpott

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Guys I understand about the grey supply chain I don't need to talk about vat etc etc !!

. I'd like to ask if there is a way to avoid a grey import on the secondhand market,bar the vendor providing proof of original purchase,ie a receipt or such like. IE does the serial number point to where an item was destined to be sold?
Second question is also fairly simple:can anyone tell me if procamera are a grey importer please? They are actually close to me,well within easy striking distance . Their site says UK stock and sale prices but I'm a bit scepticle.

I'm pondering a body upgrade,Canon , really looking at 1dxii if I can hold it together pulling all the extra hours. Pro camera's price is a grand or so off UK retail,but above panamoz. It seems almost senseless to avoid a new grey body and end up buying grey second hand for similar money, (bar me not being the importer I suppose) But really as with the first line I'd just like a bit more info than I have found from wading through grey import threads on these two points

many thanks

stu
 
OK so Ashton little and procamera are two "brands" both running from the exact same office and with the same website bar colour and are part of mailboxes ETC (cheltenham) limited with the exact same postal addy in to the bargain. Peter have I understood this correctly??

I agree no indication of official dealer,can they legally advertise UK stock and it be a grey, import?

Peter which ever way I cut it your reply has just made me ask more questions and hence be more aware,

Mate thank you for your time tis appreciated

stu
 
I guess it depends on a legal definition of "UK stock". I'm guessing you are taking it to mean sold through the official UK distribution network. However the retailer could define it as stock that's sitting in the UK. Price is usually a good indication of grey market supply
 
Yes essentially that,supplied by the official distribution network ,ie meant to be destined for the UK market from the off Agreed on price hence the questions !!

thank you
 
I'd like to ask if there is a way to avoid a grey import on the secondhand market,bar the vendor providing proof of original purchase,ie a receipt or such like. IE does the serial number point to where an item was destined to be sold?
It depends what product. But generally, no.

A couple of times I have bought Nikon lenses which turned out to (apparently) be grey market imports, and they had serial numbers of the form US1234567. But I don't fully understand that: I believe that Nikon only have one global sequence of serial numbers for each type of lens (eg see here). Maybe US1234567 would have been 1234567 if it had been sold anywhere else in the world, and they tacked the US on to it to denote the market for which it was intended. Maybe. I don't know.

On the other hand it seems that Nikon have used a regional coding for camera serial numbers - see here - but it may be difficult to interpret and possibly unreliable.

I'm fairly sure that Canon do not use regional coding for serial numbers, and I believe that Sigma and Tamron don't either. I have no knowledge of the practices of other brands.
 
OK so Ashton little and procamera are two "brands" both running from the exact same office and with the same website bar colour and are part of mailboxes ETC (cheltenham) limited with the exact same postal addy in to the bargain. Peter have I understood this correctly??
Not quite. Mail Boxes Etc just rent out mailboxes. It's a convenient service if, say, you're running a business from home but don't want to publish your home address too widely. (I did exactly that when I initially set up Lenses For Hire and was running it from home.) These two brands both have the same MBE address, therefore they are the same company or at least run by the same person. But that doesn't imply any deeper connection with MBE.
 
What does their terms and conditions say? Have you also checked out their Memo and Arts on companies house?

I'm struggling to see your point that is being made? Your original post is stating that you want to avoid a grey import if possible, but the only different on products is the supply chain.

Grey imports are not inferior in any way. There is not a separate factory where all the "grey" imports are made. Canon are not renowned for having a high number of defective products and they are obliged to honour any warranty under UK law, as is the supplier and the SoGA.

I used to work for the European distributor for Iwata, we couldn't compete with the grey import market on price, we were only able to offer an extended UK warranty that the manufacturer didn't stand by, only us (because we had the technicians and stock to facilitate on our own).

I have bought goods from Panamoz and they have been amazing, i've had no issues personally and when selling my 7Dii they transferred the remaining warranty to the new owner. One friend who did have a defective body was covered by the canon warranty, but Panamoz said that if canon didn't honour it, they would step in.

In such a litigious world, it would be very bad for business, both for canon or any 3rd party seller not to maintain a correct and proper conduct on after sales.
 
9/10 times if you ring a retailer and ask two simple questions you get your answer as to where their stock comes from.

1/ Do you have this item in stock (usually no if grey)
2/ How long will it take to get it (if grey usually 5-7 days, if UK usually 1-2 days)
 
I'm fairly sure that Canon do not use regional coding for serial numbers, and I believe that Sigma and Tamron don't either. I have no knowledge of the practices of other brands.

Yes - they do. I wanted to register a 1dx2 body bought from HK onto my CPS - and by serial number they informed me it wasn't UK stock, and so didn't qualify for UK service, but could be added manually to my account on request.
 
It depends what product. But generally, no.

A couple of times I have bought Nikon lenses which turned out to (apparently) be grey market imports, and they had serial numbers of the form US1234567. But I don't fully understand that: I believe that Nikon only have one global sequence of serial numbers for each type of lens (eg see here). Maybe US1234567 would have been 1234567 if it had been sold anywhere else in the world, and they tacked the US on to it to denote the market for which it was intended. Maybe. I don't know.

On the other hand it seems that Nikon have used a regional coding for camera serial numbers - see here - but it may be difficult to interpret and possibly unreliable.

I'm fairly sure that Canon do not use regional coding for serial numbers, and I believe that Sigma and Tamron don't either. I have no knowledge of the practices of other brands.
Not quite. Mail Boxes Etc just rent out mailboxes. It's a convenient service if, say, you're running a business from home but don't want to publish your home address too widely. (I did exactly that when I initially set up Lenses For Hire and was running it from home.) These two brands both have the same MBE address, therefore they are the same company or at least run by the same person. But that doesn't imply any deeper connection with MBE.


Stewart,thanks for your time and the education. i'm looking for a Canon body,but thanks for taking the time to explain a little about Nikon. I'm going to ask chris in a mo if Canon shared with him just how they know his body was grey,my knowledge of Canon codes is small I know there used to be a date code and which factory they were made at,but little else. But essentially Chris's post says there is somethiing in a Canon code,that canon can read and tell them which market that camera was destined for Thanks also for the knowledge shared about MBE,I had no understanding at all of this matter.

What does their terms and conditions say? Have you also checked out their Memo and Arts on companies house?

I'm struggling to see your point that is being made? Your original post is stating that you want to avoid a grey import if possible, but the only different on products is the supply chain.

Grey imports are not inferior in any way. There is not a separate factory where all the "grey" imports are made. Canon are not renowned for having a high number of defective products and they are obliged to honour any warranty under UK law, as is the supplier and the SoGA.

I used to work for the European distributor for Iwata, we couldn't compete with the grey import market on price, we were only able to offer an extended UK warranty that the manufacturer didn't stand by, only us (because we had the technicians and stock to facilitate on our own).

I have bought goods from Panamoz and they have been amazing, i've had no issues personally and when selling my 7Dii they transferred the remaining warranty to the new owner. One friend who did have a defective body was covered by the canon warranty, but Panamoz said that if canon didn't honour it, they would step in.

In such a litigious world, it would be very bad for business, both for canon or any 3rd party seller not to maintain a correct and proper conduct on after sales.

Stu,I have no idea what is meant by Memo and Arts,within company house,I have looked at the link provided by Peter B,but not delved further bar ckicking on everything I could. Stu I know very little about this type of thing company house,bla de bla, I have a base awareness not nowt else:(

Mate i'm not really trying to make a point,i'm trying to learn. I've basically got three options,buy grey buy "proper/genuine" UK stock or buy secondhand. Stu i'm saving (probably), for a 1DxII. I understand there is no difference in the grey product and the one Canon destined for the UK market, I just don't understand how to ID one,but Canon do according to Chris


If I find I cannot afford new UK stock then really my second option is secondhand. But with this camera being so expensive and the grey price being nearly £2000 cheeper bar a couple of hundred pounds I'm finding secondhand grey imports can be more expensive than a brand new grey item with maybe 3 years of warranty. So if I bought second hand I'd most definitely like to avoid grey imports in that market as it just seems sense less to buy a secondhand grey body,that could be more expensive than a brand new grey camera body.

Stu the only point is my two questions,I'm deliberately trying to stay clear of all the cobblers BS call it what ya like that grey market threads throw up. But if I don't know something I'll always ask and I simply am unsure how to ID a second hand grey or how to read that canon code like canon can.

Yes - they do. I wanted to register a 1dx2 body bought from HK onto my CPS - and by serial number they informed me it wasn't UK stock, and so didn't qualify for UK service, but could be added manually to my account on request.


Chris can you tell me how they,Canon, could ID that your 1DXii was a grey market body please?? If that info is not forth coming ,then I could end up with a second hand grey body, were you able to enter that into CPS,you post doesn't completely confirm that,forgive me asking. bro

9/10 times if you ring a retailer and ask two simple questions you get your answer as to where their stock comes from.

1/ Do you have this item in stock (usually no if grey)
2/ How long will it take to get it (if grey usually 5-7 days, if UK usually 1-2 days)


Pete cheers for this,i'm actually tempted to knock on a door if i'm totally honest,i'm around 40mins away from Procamera,cheers for the help though, I'm not there yet financially,tis a lot of graft when you earn by the meter,but i'm closing on it ,so starting to dig for info on the subject. Your questions are noted mate thank you!!


What difference would you see between a grey import in your hand and an 'official' import in your hand?


I was going to go with Chris here, none.:D....................but of course he's already told us,a slightly different serial number can mean something different leastways, to Canon. "Digital.".................... what i'm after is that difference you and I cannot see, but Canon can ,according to the above post by Chris


Lads, across the board to each and every one of you thanks for your time and efforts to help me along. Maybe I'll never be able to sort out a second hand grey from a genuine UK second hand body bar the obvious receipt of sale,which let's face it with a camera body relatively recent and very expensive should be very doable. Pro camera seems best to have a chat with huh;)

. But it has to be worth asking. Frankly if Stewart R.......... a pro running a business......... might have ended up with something possibly grey,then however silly I might look , honestly I 've got no chance of avoiding that senario !!!!!


As always I'm shattered,if I missed anyone my humble apologies

Ta muchly lads:)

stu
 
What difference would you see between a grey import in your hand and an 'official' import in your hand?

Not sure if it's still a thing but didn't otherwise identical Sony cameras have GPS or not depending on which market they were for? A number of grey importers got caught out by that.
 
The difference in your hand is still 'none' - that doesn't change - it's the same camera from the same factory. Product spec, size, shape, colour - the same. Possibly a different mains adapter - but that's easily overcome.

The CPS would add it in yes - and I got as far as getting the 'how to do it' from the CPS rep - but didn't actually do it, as I'm currently overseas, and that particular body is currently with Canon Malaysia awaiting inspection for water damage, and will potentially be written off. However the option to add it is definitely there - and they will do it.
 
i'm actually tempted to knock on a door if i'm totally honest,i'm around 40mins away from Procamera...
Don't waste your time. You don't know where Pro Camera is based. All you know is the address of the Mail Boxes Etc shop where they, and hundreds of other people and companies, get their mail sent. The staff at MBE won't tell you anything because client confidentiality and data protection.
 
Frankly if Stewart R.......... a pro running a business......... might have ended up with something possibly grey,then however silly I might look , honestly I 've got no chance of avoiding that senario !!!!!
You make it sound like I was trying to avoid grey market equipment and that I was somehow caught out. But that's not the case. I'm largely indifferent between official imports and unofficial (grey market) imports. As others have said here, it's the same equipment made in the same factories.

(Where I do have a problem is with illegal imports, black market equipment. Unfortunately, as you probably know, the legal grey market is virtually non-existent; nearly everything you hear talked of as grey market is actually black market. I'm only aware of one retailer who sells genuine (legal) grey market equipment, and of course they're generally not much cheaper than regular suppliers. But you didn't want to talk about that so I won't labour the point.)

I'm struggling to understand why you're so keen to try to avoid a grey/black market import though. It's all the same equipment, you're not fussed about the niceties of VAT, there's no way to distinguish it from an official UK model (other than by asking Canon, which people generally don't do), and therefore the second hand value if you decide to sell it is the same as for an official UK model. Am I missing something?
 
Chris,thanks for the extra reply,all I'm really digging for is if canon have some way within the serial no.of knowing what market that particular body will be destined for.

Stewart,cheers for the advice on the first post,point taken I've caught up. My apologies on the second, post,I obviously didn't get the right end of the stick with the possible grey lens

In answer to the second post last sentence no not really. It just seemed silly to me to buy something secondhand,for more than one could pay new for the same item.. This somewhat strange situation, only occurs because of the grey market,........... let me try and put it another way : If I bought a secondhand body,say from MPB and it was UK stock,then obviously it should and will be cheeper than the RRP (reccomended retail price) for a body say bought from WEX etc. But if that body was originally a grey import then it could actually be more expensive than it originally cost someone here to buy. That was my stumbling block Stewart,maybe my logic is flawed??? But that is what made me post and why I wanted to learn more about grey in the secondhand market place and if they can be identified. Is that any clearer?
 
It's pretty simple, you ask for the serial number of the item you want to buy, then contact Canon/Nikon and they will tell you where it originated from. I did just that when I was buying a second hand 7D MKII, as the person selling it stated "UK not grey import" which immediately made me think it's an import, the guy eventually gave me the serial number, queried Canon about a repair for it, and they said it was not-UK stock. Seller then said he bought it from DigitalRev, and I asked him how he thought it was UK stock, and he said, cause I paid in £'s and it came through DPD/UPS or which ever it was. I thought about giving him the benefit of the doubt, but he was trying to sell it higher than a new non-UK stock item, so I used the DigitalRev current price, and then negotiated him down to a good second hand price.

If you are buying new from a seller, they should be happy to supply the number since it is of no use to anyone without the actual camera, if they won't supply the number, tell them you'll buy from elsewhere.

Not sure why anyone really cares where goods come from these days, we live in a "global village" and global trade from suppliers to consumers is increasing daily due to a thing called the internet, the protectionist measures manufactures go to, to artificially protect localised markets will just harm them in the end, and when you are buying something like an 1DX MkII you'd expect Canon to offer a global warranty regardless of origin as it is a professional grade product, not a consumer/prosumer device. Take Apple as an example, you can buy an iPhone or iPad, from anywhere in the world, and you have a full warranty as long as you have the serial number, other electronic goods manufacturers might want to start following suit soon.

Anyhow, good luck buying your camera and I hope you enjoy it no matter where you get it from, and make sure it is insured!
 
Blu,thank you very much,you have very much described the situation I'm trying to avoid with the second hand market, it's exactly what you have described with your 7Dii purchase. I'll follow your advice when I finally get there financially.

Oh and buddy thanks for the wishes,I adore doing this the enjoyment factor is a given. I shoot with a 1Div ,so it's going to be a significant upgrade.which will pair well with my new lens. I can't wait, i just have to keep my head straight and keep piling in the hours.

Thanks alot kiddo much appeciated

stu
 
Chris,thanks for the extra reply,all I'm really digging for is if canon have some way within the serial no.of knowing what market that particular body will be destined for.
it is so simple - Canon (or whoever) make the camera and give it a serial number. Then they sell the camera to a distributor. They keep records as any business will and know which cameras were sold to which distributor. If camera serial number 123456 was sold to a Moldovian company then they know that camera 123456 was not sold to a British company.
 
and when you are buying something like an 1DX MkII you'd expect Canon to offer a global warranty regardless of origin as it is a professional grade product


you would expect yes ...but unfortunately :(

I bought my 400mm lens imported and contacted canon first to ask if they would honor the warranty.. they said yes on lens.. but no on camera bodies.. that was about 6 yrs ago so not sure if changed...
 
it is so simple - Canon (or whoever) make the camera and give it a serial number. Then they sell the camera to a distributor. They keep records as any business will and know which cameras were sold to which distributor. If camera serial number 123456 was sold to a Moldovian company then they know that camera 123456 was not sold to a British company.


John on the face of it yes,being more particular,I was curious if a laymen was able to read something within the serial number, that there was some form of code that might point to a given market place. Like they used to to with date code and factory of manufacture.

you would expect yes ...but unfortunately :(

I bought my 400mm lens imported and contacted canon first to ask if they would honor the warranty.. they said yes on lens.. but no on camera bodies.. that was about 6 yrs ago so not sure if changed...

I don't know either Toni, it is surely the same with a body: canon don't support warranty,they will fix though to the best of my knowledge. But I don't know on lensesToni...................when I bought my 400,which was UK stock from LCE,I got a 3year warranty with canon,so have no idea about what happens with grey or imported lenses as i've never bought that way. I actually think canon don't now honor a warranty on grey lenses either mate,but i'd gladly stand corrected there, I'm sure I read something somewhere about this but god knows where:oops: :$

thanks both

stu
 
I actually think canon don't now honor a warranty on grey lenses either mate,but i'd gladly stand corrected there, I'm sure I read something somewhere about this but god knows where:oops: :$
They will, but not in the way you're thinking of. Canon UK provide a warranty for all equipment sold by them, regardless of where in the world it is being used. Obviously to make a warranty claim the item would need to be returned to one of Canon UK's authorised repair centres, which are all in the UK. Similarly Canon Singapore provide a worldwide warranty for all equipment they sell, Canon USA provide a worldwide warranty for the equipment they sell, and so on. But to claim on the warranty you would have to return the item to Singapore or the USA or wherever
 
They will, but not in the way you're thinking of. Canon UK provide a warranty for all equipment sold by them, regardless of where in the world it is being used. Obviously to make a warranty claim the item would need to be returned to one of Canon UK's authorised repair centres, which are all in the UK. Similarly Canon Singapore provide a worldwide warranty for all equipment they sell, Canon USA provide a worldwide warranty for the equipment they sell, and so on. But to claim on the warranty you would have to return the item to Singapore or the USA or wherever

Mate thank you again,tis really lovely being able to talk to folks like your good self whom are educated and can give pointers and more to someone like moi.. As above I gladly stand corrected.:)
 
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