Trying to download AVG 2013 but keep =getting error message, how to sort this please?

LouiseTopp

LouiseTopp

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I am trying to download the latest version of AVG which is 2013. But I keep getting an error message saying Driver installation failed. Therest says:

Severity: error
General internal error
MSI engine failed to install the product

blah blah blah

How do I sort this please? :shrug:

Please explain simply as I will not understand PC jargon. Many thanks.
 
neil_g said:
dont bother AVG is getting pretty poor these days. get avast instead.
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Hi thanks for your replay is avast better then AVG and is there a free version?

Where do I get it please?
 
antihero said:
try here, should be able to find everything you need, and yes, it's free.
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Can you send me a link directly to the site please?

There seems to be quite a few. Thanks, sorry to be a pain.
 
Avast for me also.
 
not meaning to sound rude, but should you be messing with Antivirus programs if you can't follow a link from google?

You also need to make sure you have totally uninstalled AVG before you install Avast or another AV software
 
OK I'll try it and see what its like. Then get rid of AVG afterwards. Is this a good idea?
 
There are a lot of people who are not technically minded, and are not born with the full works of Computer Active in their brains. If I don't try I will never know but I do appreciate advice you have given me. :)
 
LouiseTopp said:
OK I'll try it and see what its like. Then get rid of AVG afterwards. Is this a good idea?
Click to expand...

No

Never run 2 AV programs together. Fully uninstall AVG and then install Avast.
 
PsiFox said:
No

Never run 2 AV programs together. Fully uninstall AVG and then install Avast.
Click to expand...

Trying to get rid of AVG but for some reason I can't get it off my system. I have re started computer, and will try again to see what happens.
 
Go here and download the removal tool for your installation.
 
PsiFox said:
Go here and download the removal tool for your installation.
Click to expand...

which version? September 7th right at the top.

Also it won't release any viruses after I get rid of it will it?

Am I better off downloading the Avast first?
 
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LouiseTopp said:
Also it won't release any viruses after I get rid of it will it?
Click to expand...

No, you will have 45 seconds to install the new antivirus program before armageddon is unleashed. ;)
 
LouiseTopp said:
which version? September 7th right at the top.

Also it won't release any viruses after I get rid of it will it?

Am I better off downloading the Avast first?
Click to expand...

Which version have you got installed?


download Avast (do not install)

download and run AVG removal tool.

Reboot

install Avast.
 
gman said:
No, you will have 45 seconds to install the new antivirus program before armageddon is unleashed. ;)
Click to expand...

Thanks do I choose the very top one at the top of the list? AVG free version.
 
gman said:
No, you will have 45 seconds to install the new antivirus program before armageddon is unleashed. ;)
Click to expand...

Don't confuse her:). She justs wants to be safe.
 
LouiseTopp said:
Thanks do I choose the very top one at the top of the list? AVG free version.
Click to expand...

Choose the one that matches your install by year and either 32 bit or 64 bit.
 
PsiFox said:
Don't confuse her:). She justs wants to be safe.
Click to expand...

Bit worrying about Aragheddon :eek:

which one do i choose in the list?

Is it this one: AVG Remover(32bit) 2012
(avg_remover_stf_x86_2012_2125.exe) 2012.2125 exe March 12, 2012 1 MB

which is the third one down from the top?
 
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You need to download the one that fits your install.

I don't know which you installed or what your windows OS is.
 
PsiFox said:
You need to download the one that fits your install.

I don't know which you installed or what your windows OS is.
Click to expand...

I have windows XP

Windows AVG anti virus free edition 2012
 
Sorry, couldn't resist :naughty: Been a long day.
 
gman said:
Sorry, couldn't resist :naughty: Been a long day.
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I think I am going to download Avast then attempt to get rid of AVG. I still don't know which one I should click on to remove AVG, does anyone know? :bang:
 
Assuming it is 32 bit XP you need the third one from the top.
 
PsiFox said:
Assuming it is 32 bit XP you need the third one from the top.
Click to expand...

OK will try that. AVG says I am not protected so I am getting avast downloaded first, then get rid of AVG afterwards. Is this a good idea?
 
PsiFox said:
Assuming it is 32 bit XP you need the third one from the top.
Click to expand...

Thanks I am running avast now which is brill. Also have it on my android phone now. I used to update AVG when ever I turned on my PC. How do I update avast every time I switch on please?

It says my system is secure.
 
LouiseTopp said:
Thanks I am running avast now which is brill. Also have it on my android phone now. I used to update AVG when ever I turned on my PC. How do I update avast every time I switch on please?

It says my system is secure.
Click to expand...

It updates itself.
 
neil_g said:
dont bother AVG is getting pretty poor these days. get avast instead.
Click to expand...

Yes - dumped it a few weeks ago. Tried Avira, but it has annoying adds. Got Avast working on 2 pc's and it is just fine.
 
Glad you got it sorted:)
 
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