Trojan Help

Daysleeper40

Daysleeper40

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Hoping someone can help me out here as I'm not too tech savvy.

It would appear my PC has a Trojan. I'm getting sporadic pop-ups and occasionally my IE window closes of it's own accord (well that has happened one).

Ran a full scan and Mcafee found and quarentined / removed numerous bad things but leaves some as "Cannot be Removed".

Where do I go from here?

With my total lack of knowledge I think it has something to do with files tch.exe, tcg.exe, tz1hu21w.exe and notepad.exe. Mcafee comes up with Artemis! and various strings of numbers.

Can anyone point me in the right direction to get rid of this please? :(
 
Firstly boot up the system in safe mode, but before doing so disable system restore then re-boot. Scan again with mcafee and see what happens.
 
sbowler579 said:
Firstly boot up the system in safe mode, but before doing so disable system restore then re-boot. Scan again with mcafee and see what happens.
Click to expand...

sbowler579 said:
Also try downloading and running Malwarebytes.
Click to expand...

Thankyou for the help but I'm afraid I have a couple of questions:

1. How do I disable system restore?
2. I did make a start with running a scan in safe mode but was put off by the fact that Mcafee kept telling me I wasn't protected. Is this a problem? I thought I'd need to be connected to the net for the scan to do it's job but I don't want to leave myself open to more rubbish...
 
If I download these other free programs can I keep Mcafee running or do I have to disable it?
 
Daysleeper40 said:
If I download these other free programs can I keep Mcafee running or do I have to disable it?
Click to expand...

Nope, you can keep McAfee running although running them both at the same time might use up a lot of your CPU and RAM depending on your specs.
 
Don't Mcafee have on-line help for this? I use AVG and if you get a problem you email them and they give you support and little programmes to get rid of these - they also analyse your computer to see what the problem is - surely Mcafee do something similar? I wouldn't go messing till you contact them.
 
Go to www.download.com type in "malwarebytes" and download the top result. (direct link here).
install and run it, it will take a while to scan your whole pc (it took 2.5hrs to scan my 2 x 80gb drives), but it's pretty good and will find anything untoward.

start windows in "Safe mode with networking" if needs be, but try it as normal 1st ;) don't worry about McAfee being disabled for a little while.


If this doesn't work, try using RKill and doing the above again. (download link here)

I had a similar trojan last week, posing to be a legitimate antivirus program called "Antivirus Soft", these two programs destoyed it. ;)

good luck.
 
Once it's gone, install firefox and noscript.
 
awp said:
Don't Mcafee have on-line help for this? I use AVG and if you get a problem you email them and they give you support and little programmes to get rid of these - they also analyse your computer to see what the problem is - surely Mcafee do something similar? I wouldn't go messing till you contact them.
Click to expand...

Nope - that's why I was asking here.

Thanks for the help everyone, I turned off system restore, booted in safe mode and did a full scan. Mcafee found and dealt with two trojans so hopefully that is the lot. AM running another full scan now. I did download Hijackthis but I don't really understand it so thought it best not to do anything with it unless completely necessary! :eek:
 
think I'll stick with AVG then - glad you got it sorted!
 
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