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cotty332000

cotty332000

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We're all used to seeing posts doing companies down so I thought I post about a positive customer service experience!
Saturday I noticed the clip on the chest strap on my Lowepro 400 AW had snapped!
Phoned up Monday morning,Tuesday morning complete new chest strap through the door completely free of charge!
In my book that's first class customer service!!
Well done you have a Lowepro bag customer for life!
 
Result.
Nice one :thumbs:
 
Nice one Simon. I have had a few results in my time but one sticks in my mind. A friend of owned this place When I got divorced I spent many days and nights there, mostly racing, three years later and my force feedback wheel went pear shaped, one of the tension springs had snapped. I contacted Microsoft explaining, and without any question they replaced with a new wheel and pedal set :thumbs:
 
Ikea. We bought a 2nd hand unit the other day and it was missing a few of the little metal pegs that hold up the shelves.

Went to the customer service desk of the local store fully prepared to have to pay for some, oh no.. They ordered some in and posted them to us for free. Turned up in about 3 days.
 
viv1969 said:
Result.
Nice one :thumbs:
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Certainly is Ruth!:thumbs:

u8myufo said:
Nice one Simon. I have had a few results in my time but one sticks in my mind. A friend of owned this place When I got divorced I spent many days and nights there, mostly racing, three years later and my force feedback wheel went pear shaped, one of the tension springs had snapped. I contacted Microsoft explaining, and without any question they replaced with a new wheel and pedal set :thumbs:
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Another + for good customer service!:thumbs:

neil_g said:
Ikea. We bought a 2nd hand unit the other day and it was missing a few of the little metal pegs that hold up the shelves.

Went to the customer service desk of the local store fully prepared to have to pay for some, oh no.. They ordered some in and posted them to us for free. Turned up in about 3 days.
Click to expand...

I too have had great service in the past from Ikea!:thumbs:
Got a large wardrobe and the sliding doors were different colours,exchanged no problem!:clap:
 
Well done Lowepro and others! I love a bit of good customer service me. It pains me almost daily how some of the high street stores are so terrible. The best I have dealt with recently is Fuji UK on more than one occasion. Most recently, I bought a used 35mm F1.4 from a seller. It was mint with everything apart from the cloth that comes as standard. I had ordered the X-Pro 1 earlier the same day online from the Fuji refurb store. I rang to ask if they sold these cloths seperately as I was missing one but unfortunately they didn't. :-( however they would keep an eye out should one turn up. Imagine my surprise the next day when my X-Pro 1 turns up with an extra compliment slip attatched to a brand new lens cloth for the 35mm, completely free. I had to call them to say thank you. Well done Fuji UK.
 
cotty332000 said:
We're all used to seeing posts doing companies down so I thought I post about a positive customer service experience!
Saturday I noticed the clip on the chest strap on my Lowepro 400 AW had snapped!
Phoned up Monday morning,Tuesday morning complete new chest strap through the door completely free of charge!
In my book that's first class customer service!!
Well done you have a Lowepro bag customer for life!
Click to expand...

:plusone: for Daymen (Lowepro distributors). I purchased a used Lowepro shoulder bag but the stability strap was missing. I asked Daymen if it was possible to purchase a new one and they sent me one for free!
 
Its great when they do that, these days it seems so unusual when an organisation fixes a problem with no fuss or when everything goes right first time.

I bought a breadmaker from argos a few years back via their corporate discount site, it cost me £79.99. I tried it for 2 days but it never made a decent loaf ( we lived off bread pudding for ages afterwards :) )

I got in touch with the argos site and they gave me a reference number and told me to take it back to a store. When I got to the store they had to call the manager who said that they would give me a credit note, I argued that as I had paid by credit card I was entitled to a refund. She came out with all the company policy about the corporate site and refunds etc etc and I kept saying that their policy was not my problem and that I was entitled to a refund.

Eventually she said that she would make the credit of £139.99 valid for ever instead of 1 year. I said what £139.99 I only paid £79.99? She replied that it was company policy about the corporate site etc etc to give credit at the original store price so I just shut up and said OK I will accept the credit note :)

When she had gone I said to the assistant that I would be buying another breadmaker that week and bringing it back the week after, she asked if I coulod buy one for her and bring that back at the same time :D
 
Suvv said:
Its great when they do that, these days it seems so unusual when an organisation fixes a problem with no fuss or when everything goes right first time.

I bought a breadmaker from argos a few years back via their corporate discount site, it cost me £79.99. I tried it for 2 days but it never made a decent loaf ( we lived off bread pudding for ages afterwards :) )

I got in touch with the argos site and they gave me a reference number and told me to take it back to a store. When I got to the store they had to call the manager who said that they would give me a credit note, I argued that as I had paid by credit card I was entitled to a refund. She came out with all the company policy about the corporate site and refunds etc etc and I kept saying that their policy was not my problem and that I was entitled to a refund.

Eventually she said that she would make the credit of £139.99 valid for ever instead of 1 year. I said what £139.99 I only paid £79.99? She replied that it was company policy about the corporate site etc etc to give credit at the original store price so I just shut up and said OK I will accept the credit note :)

When she had gone I said to the assistant that I would be buying another breadmaker that week and bringing it back the week after, she asked if I coulod buy one for her and bring that back at the same time :D
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Can you get me 1 too!:lol:
 
gazmorton2000 said:
Well done Lowepro and others! I love a bit of good customer service me. It pains me almost daily how some of the high street stores are so terrible. The best I have dealt with recently is Fuji UK on more than one occasion. Most recently, I bought a used 35mm F1.4 from a seller. It was mint with everything apart from the cloth that comes as standard. I had ordered the X-Pro 1 earlier the same day online from the Fuji refurb store. I rang to ask if they sold these cloths seperately as I was missing one but unfortunately they didn't. :-( however they would keep an eye out should one turn up. Imagine my surprise the next day when my X-Pro 1 turns up with an extra compliment slip attatched to a brand new lens cloth for the 35mm, completely free. I had to call them to say thank you. Well done Fuji UK.
Click to expand...

There are still companies around that value customer service!:thumbs:

I work in B2B sales and if we provided the service that some highstreet store think is aceptable we would be out of business within a month!:thinking:
 
result!

As many of you know - I am reasonably quick..;) to complain when things go wrong :lol::lol::lol: but equally when things are great as fast as anything to compliment...

In fact nothing more I like to do when an excellent waitress or salesperson or chef etc.. to ask for the manager, and keep asking for the manager ("can i help" etc etc) and then can see them thinking "what have I done wrong?"... Eventually the manager turns up and as he has been "summoned" the opening gambit is 10/10 ....

"Good afternoon/evening Sir. What is the problem?"
"Why do you assume there is a problem?"
"Well you asked for me"
"Why does that make it a problem?..I just wanted to let you know that abc was xyz and fantastic... "
 
Weber BBQ for me noticed 3 tiny chips on the inside only about 3mm on a 3 month old 57cm Prem BBQ contacted Weber and two days later a Brand New BBQ delivered no problem.
 
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