Thumbs up for Crucial

Steep

Steep

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Hugh
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My ssd controller died at the end of last week. I emailed Crucial and they gave me an rma, I sent the drive off first thing Monday morning, got an email late Monday evening to say the drive had been received. Late Tuesday evening another email saying the replacement is on the way and the new drive popped through the letterbox at 9 this morning! That's 48 hours from leaving my hand to being back in my hand, I reckon that deserves a big :thumbs:

Now I just have days of reloading software to look forward to :( :)
 
Pity that excellent example of focus being on the customer was not more common.
 
Was it a C300? Crucial knew there was a problem with the early firmware on these drives, almost the same as Intel had with their first G2 drives. Intel immediatley stopped selling them. Crucial carried on regardless, knowing that there was a chance that anybody who bought one would end up with a brick.

I know which company I think has the better focus on the customer.
 
Yes Hollis it was a c300, the new drive has a later firmware revision.
 
So, how do you feel about them now, knowing that they knowingly sold you a faulty product? Still want to recommend them for good customer relations?
 
They didn't sell me a faulty product, I bought the drive in June, over five months ago and it worked perfectly until last week. If it had been a week or a year old and they had given me the same service I would be happy to recommend them so yes I'm happy with the service I got.
 
ordered some ram from crucial at 4.30PM one friday .. arrived at 9AM the sat morning!

awesome!
 
Steep said:
They didn't sell me a faulty product, I bought the drive in June, over five months ago and it worked perfectly until last week. If it had been a week or a year old and they had given me the same service I would be happy to recommend them so yes I'm happy with the service I got.
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I think what was meant, was that you were sold a product, that has a known fault manufactured into it, without pre-warning, and with the knowledge that there is a good chance it would need replacing before the warranty runs out.


Some people, would try not to sell products which have known faults.
 
coldpenguin said:
I think what was meant, was that you were sold a product, that has a known fault manufactured into it, without pre-warning, and with the knowledge that there is a good chance it would need replacing before the warranty runs out.


Some people, would try not to sell products which have known faults.
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Very nicely put. It's as if Toyota, instead of recalling all their cars with faulty brakes, just let customers carry on driving them. And then, when the brakes do fail and the customer is injured, they get kudos because the customer is pleased with the speed at which they repair his car.
 
I think you're blowing it out of all proportion, for a start Toyota didn't recall anything until they started having major problems and if the fault had not been one that affected safety (and thereby Toyotas' bottom line) they wouldn't have done it at all. There are thousands perhaps millions of products on the market that 'may' have inherent faults and some that definitely do (any software release in the last 30 years) but you won't ever see them being recalled because that's the way the world works.

Reference the C300, I've had a look round the net for the problem I experienced and found some examples plus another possibly related to different mobo chipset, but I don't see evidence for masses of people all with failing drives. I do see the manufacturer has upgraded the firmware and they could not have been snappier in replacing my unit when I did have a problem, so on my scale of customer satisfaction Crucial/Micron rate pretty high. All I've done here is answer the question you put to me earlier, your mileage may vary and that's your business.
 
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