The Lies of Royal Fail

Slyelessar

Slyelessar

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So I have a day off and have been waiting patiently for a camera related item to turn up via special delivery (it was meant to arrive yesterday, but given the weather I can appreciate a delay). I get messaged by the sender saying Royal Fail have told them they attempted delivery and there was no answer. I thanked the sender for letting me know, let them know Royal Fail had not attempted to deliver, and that I would (pointlessly) attempt to contact them.

Now, we have two people in both waiting for a package, as well a a dog that goes NUTS when the gate opens & when the door goes off. I know for a fact there was no attempt, and they didn't even try to notify me. I have searched for the dreaded 'red card of death', but can find no sign of one.

Clearly a vent post, but in all seriousness it has spoiled my plans for the weekend, and I won't get a chance to do what I wanted for sometime now... All because of someone's laziness at Royal Fail. The have told me they will try and deliver it on Monday...

This isn't the first time this has happened, and several times I have come back to a parcel being left on my door step in full view - they didn't even have the non-courtesy to get that far this time.

Their policies and customer service are built on a throne of lies and deception, and must not be trusted.

#firsworldproblems
 
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https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Royal Mail have suspended Special Delivery guarantee as it would be foolish to guarantee a delivery in the current weather.
I suspect they never attempted to deliver to you due to the weather, but in order to not have to pay out a claim they claimed they did. Or, the postman did try to deliver but to the wrong address. We're all human.

We use Royal Mail for the bulk of our deliveries and we rarely have complaints from customers re deliveries.

#firstworldproblems indeed

Of course you could always venture out in the weather and collect it from the depot.
 
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ecoleman said:
We use Royal Mail for the bulk of our deliveries and we rarely have complaints from customers re deliveries.
Click to expand...
But then I wouldn't complain to the sender about such a thing, they did their bit by sending it ...

The main thing that annoys me is when the postie carries the red card but not the parcel.
I've paid for delivery to the specified address, not to the sorting office 2 miles away.

ecoleman said:
Of course you could always venture out in the weather and collect it from the depot.
Click to expand...
Good luck with that, without a red card.. its easier getting blood out of a stone...
 
Cobra said:
But then I wouldn't complain to the sender about such a thing, they did their bit by sending it ...
Click to expand...


No point complaining to the Royal Mail as a recipient - their contract is with the sender, not the receiver so you have to get the sender involved.
 
Check... ;)
 
I can barely walk up the road due to close to a foot of snow capped with 1/2" of ice after freezing rain overnight. Sure as eggs is eggs aren't expecting DPD to deliver the package they're supposed to be delivering today and am happy to wait an extra couple of days for the item. Can't use it while there's snow on the roads anyway - it's heated bike gloves!
 
Nod said:
I can barely walk up the road due to close to a foot of snow capped with 1/2" of ice after freezing rain overnight. Sure as eggs is eggs aren't expecting DPD to deliver the package they're supposed to be delivering today and am happy to wait an extra couple of days for the item. Can't use it while there's snow on the roads anyway - it's heated bike gloves!
Click to expand...
to be fair amazon logistics managed to deliver my parcel to work, but they only had to go from reading to basingstoke which wasn't too badly effected. it was kinda on the northern edge of the worst of the weather.

shame im stuck at home down south :(
 
If the camera was sent Special Delivery surely there would be a tracking number so you can check if it''s at the rm sorting office or stuck in the snow somewhere.
 
neil_g said:
Quite a lot of snow and ice about - check
Airports delayed and cancelled flights - check
Roads a misery across the country - check

You're wondering why your post didn't arrive?
Click to expand...

Not the issue in this case. OP clearly states he understood any delay, what he didn't like was RM saying they attempted when they clearly didn't
 
Nod said:
No point complaining to the Royal Mail as a recipient -
Click to expand...
Actually I did, to the CEO, admittedly that was Parcel farce though ...
Waiting for a Parcel, keeping an eye on the on line tracking.
"parcel attempted" no one at home or some such,
the time given I had been out front gardening.
No red card either ...

Seems the guy was on holiday following that day's shift and would be "Brought to task" on his return..
I bet he didn't / wasn't though..

But my point above, was in response to Elliott, and the fact that when it goes tits up, do people actually complain to the sender?
So would he know when there is a minor fail...

my point was, I wouldn't bother, just suck it up and go to the sorting office
 
Parcel Farce are bad, I was walking back with the dog last week and they'd pulled up to the house and I saw the guy put the card through the door. No attempt to ring as my wife was in. A stopped the guy and identified myself, let the dog in and asked for the parcel.
He didn't have it. He made a point of looking and said it must have fallen under something and he'd find it later. What I suspect was they didn't have the parcel as it was a before 9am delivery (memory for my work laptop that kept crashing) an dit was delaying tactics for their statistics or something.

Very poor
 
Why is it, one failure and every employee of Royal Mail are suddenly useless.

I have spent the last 2 days either walking or driving in freezing conditions, in rural areas where gritters seem to vanish into the potholes,
we rarely see them.
Yesterday we gave priority to Special delivery items and parcels in general, doing the best we could with everything else.
Today we all went and attempted our deliveries, mine included driving a mile off road to a remote house for a special delivery, interesting on compacted snow, the recipient was surprised to see me, said she didn't expect anyone to drive out and wished me a safe journey back.
That was followed by another 4 hours of driving and walking on ice/snow and some clear bits.
It was much appreciated by myself when people actually took the time to open the door and thank me for my efforts.
It's been snowing much of the afternoon since midday so tomorrow is going to be more the same or worse if the forecast of a freeze tonight
 
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Royal Mail are fine. My nutter of a postman was in shorts at the start of the week. That changed when I saw him the next day :D
 
Gremlin said:
Why is it, one failure and every employee of Royal Mail are suddenly useless.

I have spent the last 2 days either walking or driving in freezing conditions, in rural areas where gritters seem to vanish into the potholes,
we rarely see them.
Yesterday we gave priority to Special delivery items and parcels in general, doing the best we could with everything else.
Today we all went and attempted our deliveries, mine included driving a mile off road to a remote house for a special delivery, interesting on compacted snow, the recipient was surprised to see me, said she didn't expect anyone to drive out and wished me a safe journey back.
That was followed by another 4 hours of driving and walking on ice/snow and some clear bits.
It was much appreciated by myself when people actually took the time to open the door and thank me for my efforts.
It's been snowing much of the afternoon since midday so tomorrow is going to be more the same or worse if the forecast of a freeze tonight
Click to expand...

Its the way things are these days. One bad experience and the million or so good ones don't count!

RM overall are very good, I can send something across the country for 50 odd pence (cant remember how much 1st class is) for the next day or a parcel at 4pm today to get there by 9am tomorrow (for a bigger fee of course). We joke, but they carry how many millions of items a week and how many do not get deliverd/lost/damaged? A very small %. Very good at what they do overall!
 
ecoleman said:
https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Royal Mail have suspended Special Delivery guarantee as it would be foolish to guarantee a delivery in the current weather.
I suspect they never attempted to deliver to you due to the weather, but in order to not have to pay out a claim they claimed they did. Or, the postman did try to deliver but to the wrong address. We're all human.

We use Royal Mail for the bulk of our deliveries and we rarely have complaints from customers re deliveries.

#firstworldproblems indeed

Of course you could always venture out in the weather and collect it from the depot.
Click to expand...

I wouldn't expect them to guarantee a delivery in this weather, as specified "but given the weather I can appreciate a delay".

My post was about Royal Mail not contacting me/ letting me know. If the sender hadn't contacted me, there would have been no way of knowing what happened to it, especially as this afternoon I have contacted them and they have told me it didn't even go out for delivery, and apologised for not letting both parties know as per their policy. As you can appreciate, being human, it is nice to be aware of what is happening when something like this is happening

I actually used to work for Royal Mail locally where I live about 10 years ago, and they had a reputation for doing this.

I also stated I thanked the sender for letting me know. I also told him not to worry about feedback as this was down to Royal Mail.
 
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neil_g said:
Quite a lot of snow and ice about - check
Airports delayed and cancelled flights - check
Roads a misery across the country - check

You're wondering why your post didn't arrive?
Click to expand...

Not at all, my issue was not with the parcel not arriving due to snow.
 
frank said:
If the camera was sent Special Delivery surely there would be a tracking number so you can check if it''s at the rm sorting office or stuck in the snow somewhere.
Click to expand...

It turns out what the tracking information said and what actually happened was two different things. They messaged the seller saying attempt had been made, but when checking with them they apologised as it had not left the depot. They apologised for any inconvenience.
 
Gremlin said:
Why is it, one failure and every employee of Royal Mail are suddenly useless.

I have spent the last 2 days either walking or driving in freezing conditions, in rural areas where gritters seem to vanish into the potholes,
we rarely see them.
Yesterday we gave priority to Special delivery items and parcels in general, doing the best we could with everything else.
Today we all went and attempted our deliveries, mine included driving a mile off road to a remote house for a special delivery, interesting on compacted snow, the recipient was surprised to see me, said she didn't expect anyone to drive out and wished me a safe journey back.
That was followed by another 4 hours of driving and walking on ice/snow and some clear bits.
It was much appreciated by myself when people actually took the time to open the door and thank me for my efforts.
It's been snowing much of the afternoon since midday so tomorrow is going to be more the same or worse if the forecast of a freeze tonight
Click to expand...

My comment was not about something not being delivered because of snow. If it turns up next week it turns up next week, I have no control over that.

I used to work for the local Royal Mail around 10 years ago, and it had a reputation for exactly this: misinformation. I think it is fine to discuss comments about inadequacies of somewhere you have worked, especially if the issues then are still happening. The idea isn't to tarnish every employee with the same brush, but rather highlight issues within the local depot and sorting office. I do not want to give away exactly where I am on the internet, so I have little choice but to leave that vague. Suffice to say, I have never had the same problem using other couriers and amazon, perhaps next time that is the place to go.
 
Slyelessar said:
I wouldn't expect them to guarantee a delivery in this weather, as specified "but given the weather I can appreciate a delay".

My post was about Royal Mail not contacting me/ letting me know. If the sender hadn't contacted me, there would have been no way of knowing what happened to it, especially as this afternoon I have contacted them and they have told me it didn't even go out for delivery, and apologised for not letting both parties know as per their policy. As you can appreciate, being human, it is nice to be aware of what is happening when something like this is happening

I actually used to work for Royal Mail locally where I live about 10 years ago, and they had a reputation for doing this.

I also stated I thanked the sender for letting me know. I also told him not to worry about feedback as this was down to Royal Mail.
Click to expand...


It’s impossible for Royal Mail to communicate a non delivery to every receipient or sender and I doubt very much they have such a policy. As a sender of 100’s of items every month, I’ve never received a personal communication from Royal Mail to tell me of a failed delivery.

IMHO the sender should have provided you with the tracking number, then you would have had all the information you needed by going online.
 
ecoleman said:
It’s impossible for Royal Mail to communicate a non delivery to every receipient or sender and I doubt very much they have such a policy. As a sender of 100’s of items every month, I’ve never received a personal communication from Royal Mail to tell me of a failed delivery.

IMHO the sender should have provided you with the tracking number, then you would have had all the information you needed by going online.
Click to expand...

I did, and the tracking information was incorrect. After contacting Royal Mail they apologised. It would be silly to expect the communicate every non-delivery to a recipient or sender, that is what tracking information is for, and it was incorrectly updated.

It was nice to get it all cleared up in the end. All good.
 
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London (going by your website, that's where you are!) is a completely different animal as far as deliveries etc. go. Our posties are (generally) very good and will flag us down if they see us driving up the road to give us our post, even if there's nothing to sign for. The rare exceptions are the relief posties when the usuals are on holiday and around commercialmas when they seem to use dyslexic and dyscalculic casuals.
 
Nod said:
London (going by your website, that's where you are!) is a completely different animal as far as deliveries etc. go. Our posties are (generally) very good and will flag us down if they see us driving up the road to give us our post, even if there's nothing to sign for. The rare exceptions are the relief posties when the usuals are on holiday and around commercialmas when they seem to use dyslexic and dyscalculic casuals.
Click to expand...

A very fair point. I wouldn't have been so frustrated with it if it was a one off though.

The important thing for me is it is all sorted. Take it on the chin, and use a different company next time ;)
 
Indeed!
 
It's nigh on impossible to let the recipient know, we rarely have contact details, but the sender should be informed
Tracked items, I often scan and send in the van as I know where |I can definitely deliver to, the delivery notification often
gets there before I do, I can only assume the sender puts the details in the tracking system.
Our new PDAs are pretty accurate and can tell exactly where and item is scanned, so if not at your door RM should know where
if the sender cares to ask
 
As written on the package...
 
I think the title of this thread deserves some sort of award for melodrama.

In other news, I think I've spotted a snowflake.
 
Just sounds like a human mistake, world's still turning!
 
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