snerkler
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- 26,078
- Name
- Toby
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Thanks for the info, I’ve contacted fixation but they say they don’t deal with repairs sent into Sony, they say Sony have their own repair centre.Because they use fixation anyway. I went direct to them rather than going through Sony which you can do under normal warranty or if you are paying for a repair like I was to save time.
In my case it was for a faulty E.V.F. I got an email when it arrived with them. Didn’t hear anything for about a week then got another email saying the replacement part was out of stock. They told me it was going to take around 4 weeks to source. Then I remembered I had the pro support so contacted them and got an email back the same day saying that the camera would be repaired and sent back within 3 days, which it was to be fair.
Was less than happy with Fixation though, camera came back covered in dust and crap and missing the hotshot cover and the eye piece. I wasn’t offered the option of an online tracker.









