Jase
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haven't updated mine yet. may be I won't.
I have had similar bad experience with Sony customer service. Once they were trying to tell me a lens' hood that came with the lens doesn't exist because they couldn't find it on their database! So they were telling me I was in procession of a hood that Sony sold me with the lens but according to customer services didn't exist! go figure...
I heard they had improved but clearly not.... pretty disappointing indeed!
where did you buy your sony camera from? if its a UK shop they normally have direct access to Sony reps who know these cameras and know the right people.
I know the one that takes care of LCE branch I shop in and he does respond to issues. So if you did buy it in the UK might be worth going via, the shop to find the right people/person than trying call centres all over the world!
If you haven't then probably not worth updating especially if you're not having issues. I forgot about my lockups until I was talking to my mate today and he said his locked up since the update. On his he said the camera become non-responsive but will allow him to turn it off eventually, pretty sure I had to take the battery out of mine when it happened.
I couldn't quite believe the conversation I was having with support, literally no idea what the A1 was, "we do not have any camera A1 they are like IL...".
I got the Camera from Park cameras (UK) who have emailed saying they have no idea what would cause that behaviour and will pass it on.
TBH I'm pretty sure doing a reset will solve it but I would have liked to get to the bottom of it before that. I may hold off a couple of days before doing the reset in case I get asked for more info. I'll just use my A7RIV tomorrow as I'm only going out for a sunset anyway.







