Thank you Homebase

[Suvv]

I recently did a click& collect order, when I went to collect it the assistant, who was not wearing a mask and was not behind a screen, first started to give me the wrong items before she realised. I checked that she had given me all the correct paint but it was only a few days later that I noticed that I had been given 24mm masking tape instead of 48mm.
I contacted Homebase by using an online form and said what had happened and that I did not want to return to the store but wanted a refund. I got a reply asking if this was bought online or in the store - I said that it was exactly what I had put on the online form but I confirmed that it was click & collect. I then got a reply asking what the order number was - once again I said that it was exactly what I had put on the form but I confirmed the details. I then got a reply saying that he had passed everything onto the store and that I would hear from them.
I was waiting for the store to contact me and I was all ready to argue that it was not acceptable to expect me to travel miles to the store so that I could then search all their aisles for the correct tape when it was their error.
I got a phonecall today from someone in the store who said that she would refund me the money but it turned out that their system would not allow her to do it without the actual credit card being there!!
Just as I was about to tell them what I thought of them she said that she had the correct item and would personally deliver it to my home if that was acceptable.
I still cannot believe the excellent customer service.
The only downside is that now I have to carry on decorating.

 

[Box Brownie]

I recently did a click& collect order, when I went to collect it the assistant, who was not wearing a mask and was not behind a screen, first started to give me the wrong items before she realised. I checked that she had given me all the correct paint but it was only a few days later that I noticed that I had been given 24mm masking tape instead of 48mm.
I contacted Homebase by using an online form and said what had happened and that I did not want to return to the store but wanted a refund. I got a reply asking if this was bought online or in the store - I said that it was exactly what I had put on the online form but I confirmed that it was click & collect. I then got a reply asking what the order number was - once again I said that it was exactly what I had put on the form but I confirmed the details. I then got a reply saying that he had passed everything onto the store and that I would hear from them.
I was waiting for the store to contact me and I was all ready to argue that it was not acceptable to expect me to travel miles to the store so that I could then search all their aisles for the correct tape when it was their error.
I got a phonecall today from someone in the store who said that she would refund me the money but it turned out that their system would not allow her to do it without the actual credit card being there!!
Just as I was about to tell them what I thought of them she said that she had the correct item and would personally deliver it to my home if that was acceptable.
I still cannot believe the excellent customer service.
The only downside is that now I have to carry on decorating.

Ah! every silver lining has a cloud

 

[kendo1]

You'll not find any tradesman using Homebase - their prices are unbelievable.
Try Scrtewfix or preferably Stax (there's always a way to join- for free)
Stax prices are very cheap.

 

[Nod]

Closest Stax is over an hour away but we do have a couple of Toolstations and Screwfixes in town. Bought a few light fittings from Homebase just before they shut down their store here - £50 fittings for a fiver each! Only popped in while waiting for the hand car wash to have a slot available.

 

[Peter123]

Screw fix is competitive these days. Cheaper than Amazon on lots of diy items.

 

[dcbrookes]

You'll not find any tradesman using Homebase - their prices are unbelievable.

I needed some timber today and, much to my surprise, Homebase was the cheapest and they had it in stock. I normally never go there as their stores are pretty dismal, but this was a happy exception.

 

[Cartus]

They closed my local Homebase after Bunnings' disastrous ownership. I’ve just read they’re back into profitability under Hilco Capital which is good as B&Q need some competition.

 

[Suvv]

Homebase was my preferred supplier as Screwfix do not stock Garden Twine or Sweet Pea seeds
I wanted to make one trip to one store - my first visit to a shop since March!